2. Good memos generally discuss only one topic.

4. The tone of memos is generally conversational because communicators are unfamiliar with one another.

6. The purpose of a memo, the response you want, and a general profile of the audience may not help in determining what should be included in it.

7. Brainstorming is a planning technique in which you list ideas as they come to mind while free writing is an effective technique to generate ideas.

8. An important way of ensuring unity in a memo is to make sure that it deals with only one topic.

9. Memos never contain proposals or requests for proposals.

10. Reviewing is the process of analyzing whether a memo has achieved its purpose.

11. Agenda does not help members to come prepared for the meeting.

12. Minutes are the official record of the proceedings of a meeting.

13. Notice is also combined with the document of Agenda.

14. E-mail allows complete flexibility during composing and drafting.

15. The tone of E-mail is very informal and emotional.

16. While using e-mail, you may choose any style or pattern that suits your content.

17. Debriefing each meeting is a powerful tool for continuous improvement.