Yonyx enterprise dataintegration
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Yonyx enables creation of decision tree driven guided applications that help customers automate business processes and improve customer satisfaction.
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Yonyx enterprise dataintegration
- 1. DECISION NETWORK DRIVEN INTERACTIVE GUIDES Enterprise Data Integration 866-289-7071 sales@yonyx.com www.yonyx.com
- 2. Web Services Embedded Yonyx Guides 1. Commands 2. Auto-traverse conditions 3. Placeholders Web/App Servers Legacy DataApp Data Cross domain – Web Messaging 1. DB Isolation: Your Products & Customer DB is never exposed to Yonyx 2. Skillset Isolation: Your Authors don’t need any application development skills 3. Flexibility: Your App developers are not limited by any commands or web-services that Yonyx offers • Javascript • REST Container AppContainer App • Website • CRM • Mobile App • Order Management System etc.
- 3. 1. Commands - Send instructions to Container app when user traverses through specific guidance steps 2. Auto-traverse - Automatically traverse through some step(s) based on outcome of commands 3. Placeholders - Replace text in guidance steps with data looked up from Enterprise app 4. Container App – Enterprise App that has bi- directional communication with Yonyx guides. • Website • Mobile App • CRM System • Order management System etc. Integration Elements
- 4. Commands Commands - Send instructions to Container app when user traverses tospecific guidance step • Created & Maintained by Yonyx Admin(s) • Commands instruct Container app to perform a specific function that may return some value - e.g. • Register Customer • Action: Show registration form, Update database with fields populated • Return Values • Success, • Failure, • Duplicate • Check Serial Number • Action: Show a serial number entry form, Look up Customer Info • Return Values • Valid-Registered • Valid-Not-Registered • Invalid • Show a new Yonyx Guide, Catalog or Landing Page [No Return Value] • All Commands are available across all guides • Authors insert commands into guidance steps • Authors add Auto-Traversal conditions based on Return Values
- 5. Commands
- 6. Commands
- 7. Auto-traverse Conditions Auto-Traverse Conditions - Automatically traverse through some step(s) based on return values of commands • Inserted by Authors in User Responses • Auto-Traversal Conditions are based on the Return Value of command inserted in the preceding guidance step.
- 9. Placeholders Placeholders - Replace text in guidance steps with data looked up from Enterprise app • Inserted by Authors in body section of Guidance Steps • Examples: • Customer First name • Agent First name • Today’s Date • Today + 7 days’s Date • Customer Product Serial Number • Customer Product Model Name • Etc.
- 10. Placeholders
- 11. Placeholders
- 12. DECISION NETWORK DRIVEN INTERACTIVE GUIDES Under the Hood 866-289-7071 sales@yonyx.com www.yonyx.com
- 13. Embedded Yonyx Guides Web/App Servers Legacy DataApp Data 1. Commands - Instructions sent to Container app when user traverses through specific guidance steps – e.g. Capture-Serial-Num 2. Placeholders - Replace text in guidance steps with values – e.g. Customer-Name 3. Auto-traverse - through some step(s) based on return value of Command. Container App Execute CommandAssign Values Return value Substitute Placeholders Display step Auto-traverse Send Command Send Placeholders
- 14. Container App • Website • CRM • Mobile App • Order Mgmt System. • YonyxApps G Start G G G G G S S S S G G G G S G G G G G G G G G ENTERPRISE DATA INTEGRATION App Data Web/App Servers
- 15. Container App • Website • CRM • Mobile App • Order Mgmt System. • YonyxApps G Start G G G G G S S S S G G G G S G G G G G G G G G ENTERPRISE DATA INTEGRATION App Data Web/App Servers Send Command & Placeholders Execute Commands & Replace Placeholders G
- 16. Container App • Website • CRM • Mobile App • Order Mgmt System. • YonyxApps G Start G G G G G S S S S G G G G S G G G G G G G G G ENTERPRISE DATA INTEGRATION App Data Web/App Servers 12345 G
- 17. Container App • Website • CRM • Mobile App • Order Mgmt System. • YonyxApps G Start G G G G G S S S S G G G G S G G G G G G G G G ENTERPRISE DATA INTEGRATION App Data Web/App Servers Return Value for Command & Replacement Value for Placeholders Send Command Return Value & Placeholder Replacement Value G
- 18. Container App • Website • CRM • Mobile App • Order Mgmt System. • YonyxApps G Start G G G G G S S S S G G G G S G G G G G G G G G ENTERPRISE DATA INTEGRATION App Data Web/App Servers Return Value for Command & Replacement Value for Placeholders Send Command Return Value & Placeholder Replacement Value G G
- 19. Container App • Website • CRM • Mobile App • Order Mgmt System. • YonyxApps G Start G G G G G S S S S G G G G S G G G G G G G G G ENTERPRISE DATA INTEGRATION App Data G G
- 20. DECISION NETWORK DRIVEN INTERACTIVE GUIDES Demo 866-289-7071 sales@yonyx.com www.yonyx.com