Organizations are “collections of people working together, in divisions of labor, to achieve a common purpose.” “Synergy” = the creation of a whole that is greater than the sum of its parts. Open systems exchange input and output with the environment. http://phpexecutor.com

1. Module 1: Managing in the
Future Enterprise
Topic 1: Information Technology and
Organizations

2. Organizations as Open Systems
• Organizations are “collections of people
working together, in divisions of labor, to
achieve a common purpose.”
• “Synergy” = the creation of a whole that is
greater than the sum of its parts.
• Open systems exchange input and output
with the environment.

3. Managers
• A person who is responsible for work that
is accomplished through the performance
contributions of one or more persons.
• Performance effectiveness
• Performance efficiency

4. Managers’ Functions
• Planning = setting performance objectives and
identifying the actions needed to accomplish them.
• Organizing = dividing up the work to be done and
coordinating results to achieve a desired purpose
• Leading = directing and coordinating the work efforts
of other people to help them to accomplish important
tasks
• Controlling = monitoring performance, comparing
actual results to objectives, and taking corrective action
as necessary.

5. Information Systems
• A set of interrelated components that
collect (or retrieve), process, store, and
distribute information to support decision
making and control in an organization.
• Formal and Informal Information Systems

6. Information Systems (IS)/
Information Technology (IT)
IS
IT

7. Shifting Role of IT
• IT as a change agent
• The shift from viewing IT as expenses to
viewing IT as a value-added tool.
• IT enhances communication and
collaboration

8. Why technology management?
• To survive, companies must change the
way they do businesses.
• Technology adds to complexity of the
businesses.
• Ignoring technology or don’t manage it
well could lead to profit loss.

9. Management Challenges
• Structure
• People
• Strategy
• Systems
• Environment

10. Challenge #1: Structure
• IT enables change in organizational
structure.
• IT enhances communications and
collaboration in an organization.
• Three factors for the right structure:
coordination, differentiation, and
integration (Afuah & Tucci 2001)

11. Challenge #2: Systems
• Systems are in place to support different
functions, monitor performance, and
reward (or punish) individuals or groups in
an agreed upon way.
• Include reward, training, and information
systems.

12. Challenge #3: People
• Individuals & Groups
• Attributes of individuals and groups
• Managing people and group

13. Challenge #4: Strategy
• A plan to gain advantages over the
competitors.
• Three levels: corporate, business, and
function
• Three generic strategies at a business unit
level: cost leadership, differentiation, and
focus.

14. Challenge #5: Environment
• Circumstance where the firm is operated
in.
• At macro level, four major segments are
social, economic, political, and
technological.

15. Technology Management:
Five Key Factors
Structure People
Strategy Systems
Environment
Organization

16. Overview Of the Course
• Module 1: Managing in the Future
Enterprise
- Topic 1: IT and Organizations
- Topic 2: Alternative Workplace
• Module 2: Managing Technology
- Topic 1: IT Role in Organization Change
- Topic 2: Align IT and Business Strategy

17. Overview Of the Course (cont.)
• Module 3: Managing People
- Topic 1: Managing Individuals
- Topic 2: Managing Groups
• Module 4: Managing IS Organizations
- Topic 1: Translate Strategic IT
Objectives to a Plan
- Topic 2: Infrastructure Planning
- Topic 3: Managing the Process of
Organizational Behavior

18. Overview Of the Course (cont.)
• Module 5: Managing Organizational
Transformation
- Topic 1: Change Management and
Process-centered Organizations
- Topic 2: Outsourcing and Innovation