This document outlines plans for a new tech solutions business called C-Tech Solutions. It will provide computer and network repair, training, consulting, and software services. The business will target small local businesses and focus on quick response, affordable rates, and high quality service. It plans to hire and extensively train employees, and differentiate itself through excellent customer service.

1. C-Tech Solutions1

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 Bank Liability
 Cash & assets from owners
 Starting From Small Scale
 Partnership
Business Overview 

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Start-Up Summary ►
 Establishing Website
 Pre-opening Advertisement
 Diagnosing & Repair Equipment
 Start-Up Inventory
 Long Term Loan (Collateral)

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Targets
 Best Service to customer
 Substantial Market Share
 Constant Growth In Sales
 Customer Satisfaction

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Mission 
♂ Set the Standard
♂ Tech Solutions - fast & quick response
♂ Extensive training for Employees
♂ Great place to work
♂ Fair pay & benefit for Employees

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Services 
• Repairing's
o Office Work Stations
o Server Systems
o Business Desktops
o Personal Computers
o HUB’s & Switches
o General Repairing Services

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 Training
Services 
► Repairing Trainings
► Diagnosing & Error
► Networking Errors & Setup
► Upgrading Trainings
► Software Troubleshooting

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 Networking
 Upgrading
Services 
 Network Upgrading
 Network Setup
 Network Repairing
 Upgrading in Systems
only

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Services 
 Software Solutions
 Cleaning Services
 Operating Systems (PC, NT, Servers)
 Utility Software's
 Application Software’s
 Security Software's
 On Demand

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Services 
 Consultation
 IT Expertise
 IT Management
 Technical Assistance
 Technological Advancement

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Market Analysis 
 Market Segments
o Home PC Users
o Small business Users
(Targeted customer from all
Income groups)
(Clients are mostly local business
holders)

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 Target Market Segment Strategy
o Small Business are More Focuses
o Technical Assistance
Market Analysis 
(Quick response & free Pick-
up/Drop-off)

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Market Analysis
 Relationship with Local Distributers
• Relationship with a local distributor to do rapid special-
ordering;
• It will enable us to quickly establish a reputation as efficient
and responsive to customer needs, particularly for our small
business users.

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Market Analysis
 Competition & Buying Patterns
• Customers choose computer repair and assistance services based on
reputation, previous experience, and price.
• They may choose to return to a mediocre provider with whom they're
familiar, rather than try out a new unknown company about whom they've
heard nothing.
• Large stores, especially the service departments of national chains, have a
great advantage simply in their affiliation with an established brand.

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Market Analysis 
 Service Brand Equity
o Assure the satisfaction of each and
every client from PC user to Businessman
o Quality services with quick response
o Our services will be second to no one and our
prices will be very reasonable for the high
quality service we offer

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Strategy & Implementation
 Competitive Edge
o Quick Response
o Flat Rate Policy
o Pick-up/Drop-off Services

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 Market Strategy
Strategy & Implementation
 Exploit our Competitors
 Local Newspaper adds
 On-site services
 For first 20 customer free Diagnosing coupon

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Strategy & Implementation
 Sale Strategy
 Customer Inquiries
 Reasonable Price
 Word of Mouth
 Operational 24/7
 Available on Calls

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Strategy & Implementation
 Sale Forecast
 Prediction of Controllable Growth
 Focus On Quality
 Aggressive Advertisement

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Strategy & Implementation
 Milestones
 Get Loan Approved
 Name Recognition by 5% of Potential Market
 Interview Potential Techs
 Move into Leased Space
 Targeted Ads Begin
 Increase Name Recognition

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Employment PLANNING 
☻ Employment Advertisement
 Job Specification
 Job Description
 Inventory Report
 Recruitment

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Employment PLANNING 
☻ Interviews
 IT knowledge
 Tech Expertise’s
 Network & Hardware Framework
 Software Troubleshooting

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Employment PLANNING 
☻ Extensive Trainings
 On Job Trainings
 Diagnosing & Equipment Trainings
 Network Setup
 Network Repairing Training
 System & Network Upgrade Trainings

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Employment PLANNING 
☻ Getting Output
 Efficient Employees
 Focused Work
 Employee Motivation
 Self Respect of Employee's
 Encouragement

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Employment PLANNING 
☻ Fair Pay & Benefits
 Bonus
 Travel Facility
 Exceptional Pay
 Reward