2. Points to be discussed Deming 14 points, He talked about joy in work, innovation and co-operation. His overall approach focuses on improvement of the process. Philip Crosby 14 points, He defined quality as conformance to requirements, not “goodness” or “elegance”.
7. Create Consistency of purpose with a plan: To widen the area of operation of life insurance and making it available to as large a section of the population as possible, extending it from the comparatively more affluent sections of society to the common man in towns and villages. Adopt the new philosophy of quality: State life insurance wants to make life insurance a more effective means of mobilizing national savings.
