State life Insurance Corporation Of Pakistan<br />PREPARED BY<br />Muhammad Safwan<br />
Points to be discussed<br />Deming 14 points, He talked about joy in work, innovation and co-operation. His overall approach focuses on improvement of the process.<br />Philip Crosby 14 points, He defined quality as conformance to requirements, not “goodness” or “elegance”.<br />
<ul><li>Quality Awareness:</li></ul> To ensure satisfaction of our valued policyholders in processing new business, providing after sales service and optimizing return on Life Fund through a quality culture and to maintain ourselves leading life insurer in Pakistan.<br />
Stop Accepting solely the lowest bid:<br />State Life accepts the tenders on prospective quality , not the price tag.<br />Management Commitment:<br /><ul><li>State life insurance comprises of board of directors who are responsible for making plans and policies to achieve the set goals of the organization.
Executive directors responsible for implementation of policies and directives of the board of directors.
There are 26 zones in Pakistan headed by the zonal head responsible for procurement of business to achieve the business targets of the organization.</li></li></ul><li>Cost of Quality/Quality Improvement:<br /> On the commencement of the operations, the Corporation took a very important step by effecting reduction up to 33% in the premiums on the past and potential Life Policies for the benefit of the Policyholders.<br />Goal Setting:<br /> State life insurance company have set goals to themselves like they want to run life insurance business on sound line and to provide more efficient service to the policyholders.<br />
Create Consistency of purpose with a plan:<br />To widen the area of operation of life insurance and making it available to as large a section of the population as possible, extending it from the comparatively more affluent sections of society to the common man in towns and villages.<br />Adopt the new philosophy of quality:<br /> State life insurance wants to make life insurance a more effective means of mobilizing national savings. <br />