Information Advice & Guidance Level 3 Course IAG

2. Information Advice &
Guidance
Level 3
Who would benefit from this NVQ/QCF?
What does the NVQ/QCF cover?
Mandatory units Optional Units continued
• Support clients to make use of the advice and • Provide and maintain information materials
guidance service • Facilitate learning in groups
• Interact using a range of media • Ensure your own actions reduce risks to
• Develop personal performance through health and safety
delivering customer service • Ensure your actions contribute to a positive
and safe working environment
Optional Units
• Develop interactions with clients
• Assist clients to decide on a course of action
• Prepare clients through for the Course Overview
implementation of a course of action
• Assist clients to review their achievement of a Qualification: NVQ/QCF
course of action Credits: N/A
• Negotiate on behalf of advice and guidance Duration: 6 months - 2
clients years
Learning: Workplace &
• Liaise with other services assessment
• Enable clients to access referral opportunities centre
• Enable learning through demonstrations and Assessment: Assessor
instructions
For more information contact Pathway Group on 0800 955 0870 or 0121 707 0550
or visit www.pathwaygroup.co.uk