ChefConf 2013 Nordstrom Keynote

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Changing fast is hard, but has never been more important. While your existing organization likely excels at ongoing incremental improvement, executing on innovative ideas aimed at leveling up your capabilities can be met with resistance. We'll talk about why that is and show one way to implement this type of change, with some real examples and lessons learned along the way.

More details available here: http://robiscool.com/blog/2013/04/28/chefconf-2013-keynote-level-up-your-change/

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ChefConf 2013 Nordstrom Keynote

  1. 1. Level Up YourChangeChefConf 2013Rob Cummings@opsrob
  2. 2. About NordstromWhy Change is HardHow to ChangeTwo Examples
  3. 3. About
  4. 4. We strive to provide our customerswith the best possible service—andcommitted to improving it every day.
  5. 5. 242 stores in 31 statesNordstrom.comNordstrom fsbHauteLook.com65,000 Employees1,000+ in Technology
  6. 6. Change is hard.
  7. 7. Your organization:
  8. 8. Is big, established, and always wins.http://www.flickr.com/photos/12426416@N00/1228875390/
  9. 9. Accountable forrepeatable andpredictableperformanceOptimized forongoingoperationshttp://www.flickr.com/photos/26782864@N00/3296379139/
  10. 10. 1965http://www.flickr.com/photos/braintoad/2504094983/
  11. 11. 1966http://www.flickr.com/photos/monojussi/7598292754/
  12. 12. 1968http://www.flickr.com/photos/55593929@N00/575999466/
  13. 13. 1974http://stwot.motortrend.com/files/2012/11/1974-Ford-Mustang-2-front-three-quarters.jpg
  14. 14. “Innovation may very well signify thefuture, but the performance engine isthe proven foundation, and if itcrumbles, there is no future.”– pg 13, “The Other Side of Innovation”
  15. 15. Instead of thinking of your performance engine as this:http://www.flickr.com/photos/12426416@N00/1228875390/
  16. 16. http://www.flickr.com/photos/fallentomato/3827134627/
  17. 17. A way to do this:
  18. 18. Dedicated TeamPerformance EngineDedicated Team
  19. 19. The Brent Effect
  20. 20. Be Transparenthttp://www.flickr.com/photos/seier/3349428961
  21. 21. The experiment works. Now what?
  22. 22. Back into Performance EnginePerformance EngineDedicated Team
  23. 23. Grow the dedicated teamPerformance EngineDedicated Team(becomes thePerformance Engine)
  24. 24. Two examples:
  25. 25. Infrastructure Engineering
  26. 26. Continuous Delivery Experiment
  27. 27. Embrace your organization.Introduce something awesome.
  28. 28. Embrace your organization.Introduce something awesome.Thanks from Nordstrom Infrastructure EngineeringJon DeCamp @jondecamp - Doug Ireton @dougireton -Kevin Moser @moserke - Rob Cummings @opsrob

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