Learn how you can tailor this technology-agnostic, cloud-based platform to continually integrate, monitor, manage, and optimize the unique and disparate elements in your organization. Discover how to define and manage assets, sensors, and workflows using your own business rules, use third-party tags with sensors you already have in place, export maps from Cisco Prime Infrastructure and connect CMX to OI and navigate the dashboard, plus set up reports and alerts.

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Operational Insights
Special Guest:
Diego Granados, Product Manager
April 11, 2018

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Business Operations are changing
Highly Specialized Solutions
Management systems offer highly
specialized and expensive
solutions to track and manage some
of the more expensive connected
devices.
Digital Transformation
Industries are connecting
more and more things.
Connected things don’t
usually talk to each other.
True efficiency
Only comes from visibility of the
entire workflow – including all the
connected Wi-Fi and BLE asset
tags and sensors.
Why invest in tracking less
expensive devices?
Collectively, less expensive devices can
represent a big amount of money lost in
time searching for these assets and
replacements needed when lost

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?Nurses spend up to 30%
of their time searching
for phones, wheelchairs
and other items.
Warehouses organize human chains to
walk the facility and find assets.
Retail stores can lose
money when an item that
never left the store
gets “returned”.
What are
Customers
doing today?

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Digitization of Things

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Digitization of Things
Dispenser is Low
Dispenser is Low

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Digitization of Things
Red Badge in
RestrictedZone

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Digitization of Things
Temperature Out
of Range

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Digitization of Things
Wheelchair
Available
IV Pump in Use

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Digitization of Things
Forklift in for
Maintenance

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Introducing
Operational Insights

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Cisco Operational Insights
Driven by Intent, Informed by Context
Rules
Create rules and
alert notifications
for assets.
Tag
Wi-Fi / BLE tags on
assets.
Classify
Classify tagged
assets by location,
type and more.
Track and Trace
Track and analyze
telemetry data from
assets.
Reports
Generate historical
data in customizable
reports.
Alerts
Trigger alerts based
on asset actions.

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• Track Wi-Fi devices and CCX
compliant tags from any vendor
• Track assets with BLE tags
• Get data from CCX compliant tags
• Leverage existing wireless
infrastructure
• Technology agnostic – works on
Wi-Fi, BLE or both
• Scalable infrastructure via cloud
ecosystem
• SaaS for faster deployment and cost
efficiency
• Easy-to-use and intuitive interface
• Tracking, alerting and reporting
system.
CMX
3rd Party API
Interface
Device
Wireless
Infrastructure
CloudApplication
Operational Insights architecture
Virtual / Physical
Chokepoint
AP WLC
CMX Cloud
(Future)
Business Context
Network Context

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Requirements to utilize
Cisco Operational Insights

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Solution Architecture
Wireless
Network
Workflow Insights and optimization
Find and trace assets
Condition Monitoring and Notifications
OpInsights
Secure ◆ Reliable ◆ Scalable
CMX 10
Location
Appliance
Import Context: Assets,
Sensors, Tags,
Departments etc.
CCX Compliant BLE/Wi-Fi
Devices and Tags
3rd Party API
interface
(Tag vendors, B2B
systems, system
Integrators)
CMX Cloud
(Future)

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Solution Implementation Components
WLC RFID/Client
Data
Prime Map Client List – MAC to Name
spreadsheet
Updates ~ 1 per second
Static (Mostly)
CMX Location
Calculations
HTTPS
3rd party app such as
Cisco Spark Bot App
OI Cloud

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• WLC 8.3MR3 or later. WLC 8.5
• This version includes general bug fixes related to RFID tags and wireless
security issues
• PI 3.1 or later
• This version includes ability to see clients and RFID tags in PI to make
troubleshooting easier
• CMX 10.4 or later
• This version allows for an automatic creation of the required notifications
and support for telemetry data
Recommended Version of required components

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• https://support.cmxcisco.com/
Configuration Guide

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Demo

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• Available in App Store and Play Store (Android)
• Search for OpInsights
• Included in the License purchased
Mobile App for Operational Insights

20. Login

21. Locate

22. Asset
Details

23. Overview and Adding Assets

24. Alerts and Alert details

25. Alert comments

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Licensing and Ordering

27. Key Operational Services Capabilities
Track and Trace Rules & Alerts
Telemetry
Information
ReportsAPIs
Base License
Advance License
Vertical specific
application
RFID (Wi-Fi) clients
and assets tracked
Location and
Attribute
• Advanced feature set
Ops. Insights as a
platform
Telemetry and
Future
development
Rules & Alerts
Mobile App
iOS / Android
Mobile App with
SDK
Telemetry input:
Temperature
Humidity
Button Press
Motion
Panic Button
GPS
Other IoT
sensors
Open APIs for
partners to
develop apps
Operational Insights as a Platform

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Useful links

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• Official Website: http://www.cisco.com/go/opinsights
• Request an account: opinsights-support@external.cisco.com
• Support page (Config. Guide): https://support.cmxcisco.com/

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