Presented at the Butler Group Information Management & Collaboration Symposium. London, May 2008.

1. “ Are ‘Friends’ Electric?” A rhetorical question worth answering. Richard Edwards Senior Research Analyst Butler Group [email_address] quality data expert analysis innovative delivery Analysis without compromise

2. Its cold outside And the paints peeling off of my walls Theres a man outside In a long coat, grey hat, smoking a cigarette Now the light fades out And Im wondering what Im doing in a room like this Theres a knock on the door And just for a second I thought I remembered you So now Im alone Now I can think for myself About little deals And *issues* And things that I just dont understand Like a white lie that night Or a slight touch at times I dont think it meant anything to you So I open the door Its the `friend that Id left in the hallway Please sit down A candle lit a shadow on a wall near the bed You know I hate to ask But, are `friends electric? Mines broke down And now Ive no one to love So I find out your reason For the phone calls and smiles And it hurts And Im lonely And I should never have tried And I missed you tonight So its time to leave You see this means everything to me

6. Global Social Networking

7. Regional Variance Source: Datamonitor and Alexa United States France Hong Kong 54 m 11m 6 m

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