health service management

1. 1
Dambi Dollo University
Institute oof Health Science
Department of Public Health
Health Service Management Final Exam for 3rd year Pharmacy students
instructions:
 Check that it has 8 pages including a cover page and an answer sheet
 The exam contains 4 parts.
 Switch off your phone.
 Cheating disqualifies your results.
 Don’t forget to write your name, ID No and sign on your answer sheet
 Allowed time 1:00
Exam Committee
1.
2.
3.
By: Gadisa Fitala (MPH)
Wish You Good Luck!!!
March, 2023
Dambi Dollo, Ethiopia

2. 2
Part I
Say true if the statement is right; say false if the statement is wrong on the answer sheet provided
(each 1 point).
1. Ethiopian health policy was established in 1993
2. Ethiopian health policy gives priority for women and children
3. Health research is one core principles of Ethiopian health policy
4. Procrastination is the best way of time management
5. Impact is the long-term effect of the program
Part II: - Matching
Match synonyms idea to column A from column B (each 1 point)
A B
1. Monitoring A. demotion
2. Evaluation B. comprehensive care
3. Disciplinary action C periodic activities
4. Health policy D. recruitment
5. HRM basic activities E. ongoing activities

3. 3
Part III: - MCQ
Choose the correct answer from the given alternatives and write the answers on the provided answer
sheet (each 1 point)
1.There are quality assurance team in Dambi Dollo university who measure the performance of instructors based
on the standards of learning and teaching process. Unfortunately, the actual performance of some instructors was
does not match the standards. What will be the next step that should be taken by the team?
A. Establish standards of Expected performance
B. Measure actual performance
C. take corrective action.
D. Re-evaluation
E. C and D F. all
2. All of the followings are true about Monitoring except
A. routine and continuous tracking of planned activities
B. It is the day-to-day watch on, or continuous follow up of, the ongoing activities.
C. assessment of whether program objectives have been achieved
D. none E. all
3. Miss Ayantu was one of Dambi Dollo health center staff. She placed at MCH unit particularly at ANC
unit. Tuesday every morning, she teaches women about the importance of ANC. What will be the input
of this program?
A. Provision of Health education
B. Her self
C. number of aware women about ANC
D. increased ANC utilization
E. decreased maternal mortality
4. What will the output of the above-mentioned program?
A.Provision of Health education
B. Her self
C. number of aware women about ANC
D. increased ANC utilization
E. decreased maternal mortality
5. What will the outcome of the above-mentioned program?
A. Provision of Health education
B. Her self
C. number of aware women about ANC
D. increased ANC utilization
E. decreased maternal mortality
6. What will the process of the above-mentioned program?
A. Provision of Health education
B. Her self
C. number of aware women about ANC
D. increased ANC utilization
E. decreased maternal mortality

4. 4
7. What will the impact of the above-mentioned program?
A. Provision of Health education
B. Her self
C. number of aware women about ANC
D. increased ANC utilization
E. decreased maternal mortality
8____________________is a group decision making conducted by a group leader through the use of written
questionnaires which provides equal opportunity to participants.
A. Brain storming technique
B. Nominal group technique
C. Delphi technique
D. all
9. All of the following are resource except
A. time
B. skill
C. knowledge
D. money
E. health
F. none
10. The process of attracting, developing and maintaining a talented and energetic workforce to support
organisational mission, objectives and strategies is called ______________
A. Human resource planning
B. Recruitment
C. Selection
D. Socialization
E. HRM
11._________________is the process of choosing individuals who can successfully perform a job from
available candidates
A. Human resource planning
B. Recruitment
C. Selection
D. Socialization
12. Dambi Dollo University Institute of Health Science recruit human resource 2 times per year for each
department and on each recruitment, the head of departments provide orientation about working
environment. Higher Education Institution and tasks. Which one of the HRM basic activity was taken by
the head of the departments?
A. Human resource planning
B. Recruitment
C. Selection
D. Socialization
13. Why Performance Appraisal Fails?
A. Fear of Hurt Feelings
B. No on-going feedback
C. Managers Lacks Information
D. all

5. 5
14. __________ is systematic, periodic review and analysis of employees’ performance.
A. Performance Appraisal
B. evaluation
C. promotion
D. demotion
E. monitoring
15. Dambi Dollo University welcome the students every year and provide them orientation on rule and
regulation of the University. Suppose that, unfortunately one of the freshman students violated the rule
and regulation of the institution. What will be the possible first step of disciplinary action that can be taken
by responsible body?
A. Admonishment-Counseling/Advising
B. Probation Testing
C. Suspension
D. Warning
E. Discharge
16. which one of the following is used for daily/weekly recurring and regular events
A. Time table
B. schedule
C. program
D. A and B
17. all of the followings are the benefit of time management except
A. Increases productivity,
B. Reduces stress,
B. Avoids meltdowns,
C. Develops confidence,
D. Achieve Balance in your life.
E. none
18. all of the followings are the strategies of effective time management except
A. Set Goals
B. Set priorities
C. Plan your time
D. encourage Procrastination
E. Delegation
19. All of the following are unequally shared resource to the people except
A. time
B. skill
C. knowledge
D. money
E. health
F. none

6. 6
20. All of the followings are the building blocks that make up a health system except
A. Leadership and Governance
B. Health Finance
C. Medical products
D. Staffs
E. All F. none
21. How many of the current tier system of health services delivery in Ethiopia?
A. 6
B. 4
C. 3
D. 2
22.All of the following are the Ethiopian health policy Core principles except
A. Comprehensive care
B. Capacity building
C. Democratization
D. Centralization
E. equity
23.Ethiopian Health Policy gives priorities for all of the followings except
A. control of communicable diseases
B. Health research
C. traditional medicines
D. women and children
E. all F. none
24.all of the followings are Donabedian components of healthcare Quality except
A. equity
B. efficiency
C. efficacy
D. effectiveness
E. legitimacy F. none
25.which one of the following Quality Management Model reflects the capability of an individual to provide
services additional to minimum requirements
A. Licensing
B. Certification
C. Accreditation
D. Continuous quality improvement

7. 7
Part IV
Short Answer and Essay neatly
1. Sketch the current tier system of health services delivery in Ethiopia? (3 points)
2. What is the difference between monitoring and evaluation? (2 points)
3. List 4 components of health sector transformation agenda (4 points)
4. List all the components of PHC (6 points)

8. 8
Answer Sheet
Name: ________________________________________ ID No: _________________ Sign: ______
Part I TRUE/FALSE
1. _______
2. _______
3. _______
4. _______
5. _______
Part II MATCHING
1. _______
2. _______
3. _______
4. _______
5. _______
6. _______
7. _______
8. ______
9. _______
10._______
Part III MCQ
1. _______ 21. _______
2. _______ 22. _______
3. _______ 23. _______
4. _______ 24. _______
5. _______ 25. _______
6. _______ 26. _______
7. _______ 27. _______
8. ______
9. _______
10._______
11. ______
12._______
13. ______
14. ______
15. ______
16. ______
17. ______
18. _____
19. ______
20. ______

9. 9
Part IV
Short Answer and Essay neatly