7. Looking Inwards…
• Often we consider ourselves to be
inefficient?
• Wonder : “What’s wrong with me?!”
• Criticize ourselves for being
disorganized?
• Feel that we are floating through life?
8. • Have serious aims that we want to
accomplish
• Have dreams that we want to achieve
• We are on the “ I’ll do this when that
happens” mode?
9. HELP! HELP!!
Lets understand…..
• Why we are
• How we are
• Are we announcing your destination or
managing your journey?
• Are we organized by mind?
• Do we have a flair for organizing?
20. PARADIGMS
• Patterns of Behavior
• Rules & Regulations
• We use those patterns to set boundaries around us
• And try how to solve our problems by remaining
within those boundaries
When we are in PARADIGM we do two
things
1. We set boundaries around our selves
2. Then we measure our Success & Failure against these
rules by remaining in the Boundaries
21. What is impossible to do with one Paradigm can
easily be done by having another paradigm
PARADIGM SHIFT
WHENEVER A PARADIGM SHIFTS EVERY ONE
GOES BACK TO ZERO. YOUR PAST SUCCESS
GUARANTEES
YOU NOTHING
PARADIGM EFFECT
22. PARADIGM TRIGGER QUESTION
WHAT TODAY IS IMPOSSIBLE TO DO IN MY JOB/LIFE
BUT IF IT COULD BE DONE, IT WOULD
FUNDAMENTALLY
CHANGE THE WAY IN WHICH I DO THINGS?
WHAT ARE THE KEY
ROLES/RESPONSIBILITIES
ASSIGNED TO YOU?
WHAT IS YOUR ROLE
34. Successful Person should have..
• Aim In Life
• Personality
• Positive Attitude
• Communication
• Courteous
• Discipline
• Sincerity & Hard Work
• Punctual & Creative
• Integrity & Team work
• Market Knowledge
• Coordination
• Corporate Expectations from you…
39. PERSONALITY DEVELOPMENT..
• Personality development is the
development of the organized pattern of
behaviors and attitudes that makes a person
distinctive.
• Personality is defined as the individual
characteristics of a person that determine his
or her perception, motivation and behavior.
40. Personality Development..
• When there is an Aim, there is
Zeal & Commitment to achieve
it.
• When there is aim, there comes
the Goal, which is Short term &
Long Term
• For achieving the Goal, there is
a Plan which is Formulated.
• For any Planning, there comes
the Personality Development.
41. PERSONALITY….
Personality is the sum
total of the
characteristics of an
individual which
distinguishes one
individual from another
43. GROOMING & APPERANCE
• Dressing have an impact on
Self, Colleague & Customers
• Your clothes convey the
message that you are
Confident, Presentable,
Ambitious & Sincere
44. Benefits of Grooming
1. Makes one look Attractive
2. Builds up Self Confidence
3. Helps in better Appearance
47. Grooming Standards- Men
•Hair
•Hair above ears and around the neck
should be tapered
•Hair on back of neck should not touch
collar
•Hair coloring must look natural and
complement the individual.
51. • Belt
• Should not be too
large or small
• Should be matching
with the dress code
• Shoes-
Always
Polished
• High-quality black
lace-up shoes
• Small heal closed
shoes for ladies
54. ACCESSORIES
(Watch)
Buy yourself the nice and quality watch
Don’t go in for something too flashy or too
sporty.
A simple watch with straight, classy lines
should do the trick.
55.
56. Do’s for Men
• Always look
professional
• Dress for the audience.
• Wear clothes that fit
you
• Make sure your clothes
are pressed
• Shirts with a simple
collar and cuffs
• A formal but simple
watch
• Keep your hair neat and
trimmed
• Use Mild fragrances
• Ties should be
conservative and reach
the middle of your belt
buckle
• Lace-up shoes (usually
black) with a suit
• Hair, usually parted to
one side, not reaching the
top of your shirt collar
57. Don'ts for Men:
• Avoid multiple buttons
on your shirt Don’t use
Clothing that no longer
fits
• Avoid wrinkled clothing
• Avoid Hair that falls in
your face or obscures your
eyebrows
• Avoid Short-sleeved dress
shirts
• Avoid Fragrance that smells
from a distance
• Avoid Garish ties
• Avoid Shiny tie pins or clips
or big belt buckles
• Don’t use Open top shirt
button with a tie
• Don't use Loafers with a suit
59. • Makeup should be applied in good taste so
that colors blend with natural skin tone and
enhance natural features.
• Lipstick colors shall be conservative and
complement the individual
• Long, false eyelashes shall not be worn when in
uniform.
Grooming Standards-Women
60. Jewellery
• While in uniform, only one ring authorized,
i.e. wedding ring
• Necklaces will not show above the shirt line
• Earrings are prohibited for male personnel
• BODY PIERCING. Not authorized while in
uniform other than earrings for women
61. Do’s for Women:
• Always look
professional
• Dress for the
audience
• Wear clothes that fit
you
• Make sure your
clothes are pressed
nicely.
• Keep your hair neat
and trimmed
• Wear heels (up to 1 1/2"
to 2"), with a high
vamp, with formal
attire
• Conservative business
make-up
• Focus on Lips & eyes
• Apply Lipstick
properly.
• Simple manicure
62. Don’ts For Women
• Don’t wear dark
colored clothes.
• Don’t Wear wrinkled
clothing
• Don’t wear transparent
Fabrics
• Avoid Hair that falls in
your face or obscures
your eyebrows
• Avoid Earrings that are
large & dangling
• Avoid Fragrance that
smells from a distance
• Don't wear Anything too
bright, tight, sheer or
short
• Don’t wear open toed
shoes.
• Don't have too much
makeup
• Don’t wear big, shiny
buckles or jewelry
63. • Bath daily to avoid body odour.
• Smokers & Pan Chewers should take
extra care to avoid nicotine stains on
teeth and hands & Tobacco breath
• Avoid chewing gums during
WORKING hours.
• Wash face atleast TWO times a day
to look fresh.
• Take ADEQUATE REST at night
Personal Hygiene
64. • Flush the toilets immediately after use
• Always use dustbins for disposing any
wastage
•Never smoke in public places or
exchange the cigars from one hand
to the other.
•Always use Spittoons
•Do not pick your nose in public
Personal Hygiene
65. • Never Cough or sneeze Loudly in
Front of the other person
• Do Not OR Avoid Eating INFRONT Of
the Unknown / CUSTOMER
• Avoid Making a NOISE while eating
Good Manners…
66. Greetings…
Say-
“Sir” only to a MAN
“ Madam” only to a Lady / Woman
Address your colleagues with equal respect
as Mr. Ram.. Or Ms. Sita or Mrs. Geeta..
Or Sir/ Madam if he / she is your Senior.
67. Greetings…
• Good Morning- from morning that you
wakeup till 12pm
• Good Afternoon- from 12pm to 4pm
• Good Evening- from 4pm
• Good Night – ONLY when you are
LEAVING the Office after 7:30pm.
68. Body Language…
What does your body language
say to our colleagues?
Facial expression
Hands
Posture
69. Body Language…
Pay attention to your
colleagues body language
Be aware of your body
language to ensure you
send the right signals to
your colleagues
70. IS your Body Language gives
NEGATIVE signal..
Crossing your arms
Tapping your foot, pen, or
fingers
Rolling your eyes at customers
Letting your eyes wander
71. • Greeting with a Smile - shows your interest in
your Colleagues.
• First Listen to other person carefully & than
put your point.
• Control the movements of your hands here
& there and keep them visible.
• Maintain a relaxed & confident posture
DO’S OF BODY LANGUAGE
72. DONT’S OF BODY LANGUAGE
• Do not cover your mouth with
your hand while you are
speaking
• Don’t bite your lips while
standing infront of the
Colleagues /Seniors
• Don’t blink your Eyes
frequently.
82. Attitude….
An attitude is the way you
communicate your mood to others.
It is the foundation of success
regardless of your chosen field.
It can be positive or negative.
It is a critical factor to success.
88. THE ICEBERG SEA LEVEL
BEHAVIOR
ATTITUDE
KNOWN
TO OTHERS
UNKNOWN
TO OTHERS
89. WHAT MAKES YOUR LIFE 100%
SUCCESSFUL ?
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26
A T T I T U D E
1 20 20 9 20 21 4 5
K N O W L E D G E
11 14 15 23 12 5 4 7 5
S K I L L S
19 11 9 12 12 19
=
=
=
82
96
100
Let each letter of the alphabetic has a value equals
to it sequence of the alphabetical order:
90.
91. A Positive Attitude…
• Increases Productivity
• Fosters Teamwork
• Solves Problems
• Improves Quality
• Breeds Loyalty
• Increases Profits
• Makes a Pleasing
personality
• Leads you to Success.
92. A Negative Attitude…
• Leads to Bitterness
• Resentment
• A purposeless life
• ILL health
• High stress levels for self
and for others
93. Reasons for Failure
• Unwillingness to take risk
• Lack of persistence
• Instant gratification
• Looking for shortcuts
• Selfishness and greed
• Lack of conviction
• Fear
• Lack of discipline
• Poor self esteem
• Fatalistic attitude
94. What is Negative Attitude..
• Developing negative attitude
towards life is more mental than
physical.
• A bad relationship, poor self
image, a history of abuse, stress,
frustration and many other factors
can change your overall attitude
towards life
• It directly impedes your overall
performance.
• Such tendencies are deep-rooted
in mind and nurtured by
excessive Negative Emotions.
95. How to Overcome Negative Attitude
WORK on your personal foundation, namely in
the Five Pillars of Attraction. Remember
what F.R.E.S.H. stands for:
F: Finances
R: Relationships
E: Environment
S: Spirituality
H: Health
Right now, write down one task for each of the
Five Pillars (F.R.E.S.H.) that you can make
an immediate improvement in.
102. Behavioural aspects of communication skill
Treat people with courtesy
Learn to respect other’s views
Develop the habit of accommodating other’s views
Never be too absorbed in yourself
Show interest in other people
Give orders in the form of requests
Seek clarification / guidance
103. Do’s - Communication skills
Greet people warmly
Show interest in listening to others
Always use polite words
The tone of voice must be even / mono tone must
be avoided
Verbal communication must coincide with body
language
Present your views to effect other’s perception
104. Don’ts- Communication skills
Avoid double meaning phrases, unpleasant jokes,
hurting remarks, loose talks, spicy gossip
Avoid comments, enquiries anything personal or
sensitive
Avoid offering unsolicited advice
Avoid usage of complicated idioms and phrases,
professional jargons and local adages and slang
105. Verbal Communication
Get one or more internships
don’t be afraid to express your ideas
Practice talking with elderly people
107. Communication in Person
____% of communication consists of body language
____% is expressed through tone of voice
____% is communicated through words
58
35
7
108. A key to Effective Communication
S SMILE You will appear CONFIDENT
M MAINTAIN eye contact. You will be
seen as more sincere, honest, &
informed.
I INVITE receiver by giving them time
to think. You will be seen as polite
when you allow uninterrupted
response.
L LOOK your best, look professional.
Be appropriately dressed.
E ENCOURAGE the other person.
Keep a pleasant facial expression &
give nods to show interest & attention.
109. Telephone Manners
RIGHT
R – Respond Promptly
I - Identify yourself Clearly
G – Go out of way to Help
H – Hear & Hear Carefully
T – Terminate Politely
110. Answering - Phone
• Prior to picking up the telephone, make sure you’re
approaching the call in a positive way.
• Try to Answer the call within 3 rings.
• Know your department standards and apply them.
• Greet the CALLER with a “Good
Morning” or “Good afternoon.”
113. Discipline
• Good Employee should First be a Disciplined
Person.
• Be Punctual in your work
• Proper use of the office equipment and facilities
• Discipline with the BOSS & Colleagues
• Avoid any type of Discrimination
• Avoid any type of Personal Harassment
• Avoid any Affair / Loose Talk during Working
Hours
114. SINCERITY
• Sincerity is generally understood
to be truth in word and act.
• One who means what he says
is a sincere person.
• Sincerity can be of two ways
• Sincerity in Work
• Sincerity as Hard Work
• A person who is sincere will
be Committed
• Punctual to Work.
115. HARD WORK
• It is the effort you put to
complete the work.
• Hard work can be in two
ways
• Result oriented
hard work
• No care about result but
only money.
116. Punctuality
• Punctuality is the quality of person who
complete his work on time.
• Punctual person will not give chance to
others to remind him regarding his work /
feedback.
• He will be proactive for his assignment.
117. Creativity
• As a Corporate
Employee , you should
try to be Creative in
your work.
• Share your ideas &
suggestions with your
SENIOR to make your
workplace more
efficient.
118. INTEGRITY
• Integrity is the
Honesty in an
Employee.
• Integrity represents
the inner feelings /
thinking in an
individual.
119. Teamwork
• Team members actively work together to achieve a
common purpose.
• Teamwork is the central foundation of any high
performance team.
120. New Skills Are Important
• Boss Communication: Tasks
and Achievements.
• Criticism: How to accept it,
admit it, thank them, and
demonstrate change.
• Give Compliments who
highlight our weakness.
• Acknowledge Others: Be
friendly with your Colleagues
121. Your Boss • No surprise!
• Communicate!
• Demonstrate loyalty.
• Keep confidence.
• Remember your
boss is human.
• Implement the
Advise of your BOSS
122. Watch Your Personal Life
• Your personal life is also
important for your
Growth.
• Keep your private life
private.
• Your personal life
shouldn't disturb your
professional life.
123. Market Knowledge
• Update yourself with the Market General
Knowledge.
• Show eagerness to learn apart from your
daily work.
• Keep update knowledge about your
competition, other department work, etc.
124. Department in your company
• SALES
• MARKETING
• HRD & ADMIN
• FINANCE
• STORES &
PURCHASE
• EDP & IT
127. DEPARTMENT OBJECTIVES
• Company Objectives in turn becomes
the objectives for a Department.
• Based on the company objectives,
HOD plan the Individual Staff
Objectives
128. HRD Department Function
• HR Policy Formulation &
Implementation
• Recruitment & Selection
• Training & Development
• Performance Appraisal
• Compensation
• Grievance Redressal
• Employee Welfare
• Future Strategy & Business Plan
129. • Facility & Infrastructure
• House Keeping
• Security Management
• Canteen & Transport
• Event Management
• AMC of Utility
• Administration Grievances
• Dealing with Government Agencies
Admin Department Function
130. • Identify the Finance need & arrangement.
• Cash flow Management.
• Debtor & Creditor Management.
• Accounting Office expenses with the
respective head
• Preparation of Profit & Loss /Balance Sheet
• Taxation & Commercial Matters.
• Audit & Cost Control Measures
Finance Department Function
131. • Creates Brand Image & Awareness in the
Market
• Increase the Customer Step In for our
Product.
• Chalk Out Schemes & Advt Plan for the Sale
• Explore the new Marketing segment.
• Focus on Customer Service & Delight
Marketing Department Function
132. • Plan & Propose the Requirement of the
Various Dept.
• Raise the P.O & Arrange the material.
• Stock & arrange the distribution.
• Account the Purchase & Issue of Materials
• Maintain Proper Stock Taking & Audit.
• Highlight the Dead Stock.
• Submit MIS on the Consumable & New Vendor
Development.
Stores & Purchase
133. • Company provides Computer / Internet
/ Email / Printer / Scanner etc., for the
smooth functioning of the work.
• We should use it for the Official
purpose only.
EDP & IT Department Function
134. Dept-Coordination
• The act of working
together
• Coordination means
integrating or linking
together different parts of
an organization to
accomplish a collective
set of tasks.
135. MANAGEMENT EXPECTATIONS
• To work in a Team & put our
maximum effort in the work.
• Take the Ownership & complete the
task as per the schedule.
• Maintain Honesty, Punctuality &
Loyalty towards the work & company.