INTEGRATED WORK A conceptual work model, which includes individual and group work modes and the easy movement of people and flow of work between those modes.

1. Implementing Integrated Work to Create a Dynamic Workplace
FOCUS
SHARETEAM
SOCIAL
INTEGRATED
WORKA conceptual work model, which includes
individual and group work modes and
the easy of movement of people and flow
of work between those modes. Moving between
locations to engage in
different work modes
Shifting between
work modes – within
the same location
VERTICAL
+ Collabortive work
+ Knowledge exchange
+ Individual or group spaces
+ Unplanned interaction
+ Connection
+ Communal areas
+ Individual work
+ Concentration
+ Individual spaces
+ Group work
+ Goal oriented
+ Formal or informal group spaces
HORIZONTAL
knoll.com
Implementing Integrated Work to
Create a Dynamic Workplace
BROADER
GOALS
A broad range of goals is driving
workspace strategy
Companies with “above average” Integrated
Workspace programs are higher performers
on their business goals than those with “below
average” programs.
THE
‘PAY OFF’
PRIMARY
WORKSPACE
53%
BUILDING
17%
ON CAMPUS
6%
WITHIN
COMMUNITY
12%
OUTSIDE
COMMUNITY
12%
CURRENT
IN 3 YEARS
4035302520151050
FOCUS
TEAM
SHARE
SOCIAL
ACTIVITY
Almost half of all work
occurs outside the
primary workspace
Work is shifting to more interaction
Minimize Cost
Maximize Space Utilization
Ergonomics/health and safety
Sustainability
Support effective work process
Support collaboration
Communicate corporate values to employees
Communicate commitment to employees
Attraction and retention
Communicate brand
Support innovation
STRATEGIC GOALS
TACTICAL GOALS
10
20
30
40
50
60
70
80
90
100
KEY INSIGHTS
MORE
COLLABORATION
Cost Attract/
Retain
%ReportingVeryGood-Excellent
RatingonaGoal
Work
Process
Collaboration Ergonomics
Above Average Work
Space Integration
Below Average Work
Space Integration
Create a repeatable
process.
+ Develop templates, process
maps and other tools to
ensure consistent delivery.
CREATING A
DYNAMIC WORKPLACE
PROGRAM ELEMENTS
Assess and translate
employee needs into a
relevant solution.
+ Present a convincing picture
of what your program will
look like.
Closely manage those implementing the project.
+ Do not assume third-party providers can successfully
implement the project without your direct, close involvement.
Develop a compelling business case
to get management approval.
+ Position program to align with company mission
and promote acceptance by employees.
+ Identify cost reduction components.
1
Effectively communicate
the change.
+ Plan the content, media, and
schedule for communicating
the change to employees at
all levels.
3Evaluate the success of
the project.
+ Assess end user satisfaction.
Incorporate what you learn into
the next project.
5
6
2
4
1
2
3
4
ENSURE
ALIGNMENTof workspace design with business needs
by supporting complex individual and
group work styles, and flow of work.
ENHANCE
EFFICIENCYby maximizing space use and minimizing
costs—which also support environmental
sustainability.
INCREASE EMPLOYEE
CHOICEthrough programs that provide the
workforce with control over time and
location of work.
PROVIDE A SENSE OF SOCIAL
CONNECTIONbetween employees and the organization
by creating engaging, energetic
workspaces and technology.
DESIGN ELEMENTS
© 2013 Knoll, Inc.