2. 1-2
After Reading This Chapter, You Should Be
Able To:
1. Define Organizational Behavior (OB).
2. Explain The Value Of The Systematic Study Of Ob.
3. Identify The Contributions Made To Ob By Major Behavioral
Science Disciplines.
4. Describe How Ob Concepts Can Help Make Organizations
More Productive.
5. List The Major Challenges And Opportunities For Managers
To Use Ob Concepts.
3. It is the field of study that investigates the impact of
individuals, groups and structure on behavior in the
organization for the purpose of applying such knowledge
towards improving organizational effectiveness
Concerns itself with the scientific study or the behavioral
process which occurs in work settings”
What is OB ?
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4. What is OB ?
• Managers need to develop their interpersonal skills if they
are going to be effective in their jobs.
• OB investigates the impact that individuals / groups
/structure have on the behavior within an organization.
• OB focuses on how to improve productivity, reduce
turnover, and increase employee job satisfaction.
• OB can help improve quality and employee productivity by
showing managers how to empower their people.
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5. What is OB ?
OB offers challenges & opportunities for managers.
OB offers specific insights to improve a manager’s people skills.
OB can help managers learn to manage a workforce that has undergone
downsizing.
OB offers managers guidance in creating an ethically healthy work
climate.
Organizational Behavior helps in predicting and controlling
Human Behavior:
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6. 1-7
FOCAL POINTS OF OB
• Jobs
• Work
• Absenteeism
• Employment Turnover
• Productivity
• Human Performance
• Management
9. FIGURE 1.1: FOUR
FUNCTIONS OF
MANAGERS
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What Is Organizational Behavior And Why Is It Important
SOURCE:
http://2012books.lardbucket.org/books
/management-principles-v1.1/s19-the-
essentials-of-control.html.
12. WHAT ARE THE SCIENCES THAT COMPOSE STUDY OF OB
SOCIOLOGY
• Sociologists Investigate Group Behavior Within Social Settings Such As
How Groups Communicate And Exchange Information
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13. WHAT ARE THE SCIENCES THAT COMPOSE STUDY OF OB
SOCIAL PSYCHOLOGY
• Social Psychologists Research Sociology And Psychology Concepts
Focusing On How People Influence Each Other In A Social Setting
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14. WHAT ARE THE SCIENCES THAT COMPOSE STUDY OF OB
POLITICAL SCIENCE
• Political Scientists Study The Behavior Of Individuals And Groups Within A
Political Environment.
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15. WHAT ARE THE SCIENCES THAT COMPOSE STUDY OF OB
ANTHROPOLOGY
• Anthropology Is The Study Of People And Their Activities In Relation To
Societal, Environmental, And Cultural Influences.
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What Managers Do
Managerial Activities
•Make decisions
•Allocate resources
•Direct activities of others
to attain goals
01144944440
25. 26
Allocation of activities by time
Average Managers Successful
Managers
Effective Managers
26%
44%
19%
11%
20%
29%
32%
19% 11%
28%
13%
48%
HR Management: motivating,
disciplining, staffing, training, ..
Communication: outside the
company
Traditional Management: decision
making, planning, controlling
Networking: socializing, politicking,
interacting within the department or Co.
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26. Total Quality
Management
Re-Engineering
A Philosophy of management that is driven by
the constant attainment of customer delight
through the continuous improvement of all
organizational processes.
Reconsiders how work would be done and the
organization structured if they were being created from
scratch.
27
TQM and Re-Engineering
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27. • Intense focus on the customer.
• Concern for continuous improvement.
• Improvement in the quality of everything the organization
does.
• Accurate measurement.
• Empowerment of employees.
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28. • Effectiveness The Degree To Which An Organization Meets The
Needs Of Its Clientele Or Customers.
• Efficiency The Degree To Which An Organization Can Achieve Its
Ends At A Low Cost.
• Productivity The Combination Of The Effectiveness And
Efficiency Of An Organization.
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Total Quality Management
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