1. Arizona State University
RealVNC Case Study
With 299 faculties, 1,800 graduate students and more than 8,700 undergraduates,
the W.P. Carey School of Business at Arizona State University (ASU) is one of the
largest business schools in the United States. Up to 700 computers are online
at any one time in the business school so ASU required a solution which would
allow its IT team of 20 to provide remote IT support to staff and students, solving
issues as they arise without the need to travel around campus. With VNC® with
an Enterprise license deployed IT staff can quickly and effectively resolve IT
problems with minimum disruption.
The result: The ability to quickly and effectively troubleshoot user problems,
minimizing disruption to campus activity.

2. Summary
Who? Arizona State University
What? Remote IT support
Why VNC? Cost effective and feature rich
The result? Time saving method of IT problem solving
Challenge Why VNC with an Enterprise license?
Arizona State University (ASU) has 1000 computers on multiple platforms • Superior performance
at the W.P. Carey School of Business, of which approximately 700 are online • Easy to use
at any one time. ASU required a solution which would enable its team of IT • Cost effective
support staff to take remote control of any computer within the business
• Cross platform support
school and solve problems quickly and effectively. With the large number
of staff and students on campus requiring access to computers for research
and coursework it is important Arizona State University keeps them online.
Solution
Having initially tried a number of products, Arizona State University chose “VNC is hugely beneficial in
RealVNC for deployment throughout its W.P. Carey School of Business. effectively troubleshooting
Now IT support staff can use VNC to connect to and control computers IT problems around campus.
around campus to resolve IT issues and troubleshoot remotely, without We tried multiple competitor
needing to leave their desk. As well as being a cost effective solution for tools but found that, as a
providing remote IT support, ASU found VNC with an Enterprise license to fully cross platform solution,
be superior in terms of performance and reliability in comparison to the RealVNC’s software was the
other remote access products they tried. most cost effective and best
performing solution.”
VNC is fully cross platform which enables IT staff at the school of business Stephen Ostrum
to connect to computers on different operating systems around campus, System Support Analyst
regardless of which operating system their own computer is running on.
With such a large number of computers it was important for ASU to find a
solution which was fully cross platform to provide support.
Many of the features offered by RealVNC’s software play a part in the
effective running of the campus computers. The high level security and
robustness it offers means RealVNC is the ideal solution for Arizona
State University.
About RealVNC
RealVNC’s software is used by hundreds of millions of people around the world in both desktop and mobile platforms for
remote access and control. The technology is being deployed in every sector of industry, commerce, government and education.
Founded by the original inventors of VNC, RealVNC is the only organization able to offer a commercial license to embed
VNC remote access capability in third-party products and offerings. VNC® at work, in the home, on the road, integrated...
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