Blackboard at Blackboard<br />Swinburne’s LMS migration<br />
Swinburne University of Technology, Melbourne, Australia<br />2<br />About Swinburne<br />Dual Sector<br />Certificate I t...
Swinburne University of Technology, Melbourne, Australia<br />3<br />About Swinburne<br />TAFE and HE Sectors (2009)<br />...
Background<br />4<br />
Swinburne University of Technology, Melbourne, Australia<br />5<br />Swinburne’s LMS<br />2 systems<br />TAFE uses Blackbo...
Mission Critical<br />Perhaps most important student facing application<br />Used for domestic and international delivery<...
The Driver<br />Blackboard CE end-of-life<br />One LMS<br />Common user experience across both sectors<br />Consistency of...
The Challenge<br />One Swinburne LMS<br />Run it<br />Better<br />More efficiently<br />With minimal disruption<br />Swinb...
The Approach<br />Use Blackboard’s Managed Hosting Service to host the 2 existing Blackboard systems through and beyond th...
The Business Case<br />The case for external hosting<br />10<br />
Swinburne University of Technology, Melbourne, Australia<br />11<br />Why consider hosting<br />Why are we still running D...
Swinburne University of Technology, Melbourne, Australia<br />12<br />Tangible Benefits<br />Hardware Savings<br />No Hard...
Intangible Benefits<br />Staff<br />Space, Training<br />DBA, Sys Admin<br />Support<br />Staff focus<br />Not keeping lig...
Intangible benefits<br />Fully supported LMS – “One throat to choke”<br />Improved user uptake<br />Data Center Costs<br /...
Estimated Benefits<br />Realisable (tangible) savings of >$350K over 5 years<br />Total benefits (includes above and estim...
Due Diligence<br />Inspected data center<br />AARNET connection<br />Tier 4 DC is one of 5 worldwide<br />Considered vendo...
What have we done<br />Hosted LMS at BB DC in Sydney<br />All Updates/Upgrades/Hardware refresh<br />24x7 monitoring<br />...
Risk Management<br />Complex Hosting Manager<br />Retained existing hardware as fallback for 6 months (remainder of lease)...
The Project<br />19<br />
Project Approach<br />Executive level support<br />15 – 18 month duration<br />2 phases<br />Transition to hosting (3 mont...
Transition to Hosting<br />An “IT Project”<br />Comparatively simple and low impact on end user<br />BB and WebCT differen...
Transition to Hosting<br />Challenges<br />Finding a window<br />Volume of data<br />Length of outage window<br />Customis...
Did it go Smoothly?<br />Yes (generally)<br />Completed as scheduled<br />Most users unaware that the system is now run ou...
Towards one LMS<br />Not an “IT project”<br />Complex<br />Technically simple?<br />Installing an LMS is easy<br />Making ...
Towards one LMS<br />Converging on Blackboard 9.1<br />Workshops and analysis to identify needs currently underway<br />Ne...
Challenges<br />Blackboard 9.1<br />Evolution for HE<br />Revolution for TAFE<br />Agreeing a single set of requirements<b...
How does Hosting help<br />Staff are focused on implementing one LMS<br />Hardware constraints irrelevant<br />No requirem...
Thank You<br />For more information on this presentation please contact:<br />Matthew Smith<br />Associate Director IT Gov...
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Blackboard at Blackboard – Swinburne’s LMS migration

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Associate Professor Richard Constantine, Chief Information Officer and Director, Information Technology Services and Matthew Smith, Associate Director, IT Governance Strategy and Planning

For many years Swinburne has used separate and independent LMS’s in our TAFE and Higher Education sectors. In response to a management directive that all Student and Staff should use a single, unified LMS, Swinburne looked to Blackboard Hosting as a way to deliver this project. In addition to financial benefits, Swinburne’s use of a hosted solution delivers significant non-financial benefits. These benefits include outcomes such as resource flexibility, service level improvements and removing the distraction of managing technical issues allowing staff to remain focused on the main challenge of implementing a single LMS solution.
This presentation will outline Swinburne’s progress to date including the decision making process, key benefits and risk considerations, the experience to date and way forward as Swinburne progresses towards a single hosted LMS.

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Blackboard at Blackboard – Swinburne’s LMS migration

  1. 1. Blackboard at Blackboard<br />Swinburne’s LMS migration<br />
  2. 2. Swinburne University of Technology, Melbourne, Australia<br />2<br />About Swinburne<br />Dual Sector<br />Certificate I through to PhD<br />5 Main Campuses<br />Increasing use of on-line delivery<br />
  3. 3. Swinburne University of Technology, Melbourne, Australia<br />3<br />About Swinburne<br />TAFE and HE Sectors (2009)<br />21,877 HE Students (15,935 EFTS)<br />39,672 TAFE Students (14,748 EFTS)<br />Approx 2,600 Staff FTE<br />Centralised IT<br />
  4. 4. Background<br />4<br />
  5. 5. Swinburne University of Technology, Melbourne, Australia<br />5<br />Swinburne’s LMS<br />2 systems<br />TAFE uses Blackboard CE 8<br />HE uses Blackboard Academic Suite 8<br />Varying approaches and usage<br />Different support levels from Different areas<br />2 Business Owners<br />
  6. 6. Mission Critical<br />Perhaps most important student facing application<br />Used for domestic and international delivery<br />High reliability expectation<br />Zero unscheduled downtime<br />Few if any maintenance/upgrade windows<br />Swinburne University of Technology, Melbourne Australia<br />6<br />
  7. 7. The Driver<br />Blackboard CE end-of-life<br />One LMS<br />Common user experience across both sectors<br />Consistency of delivery<br />Swinburne University of Technology, Melbourne Australia<br />7<br />
  8. 8. The Challenge<br />One Swinburne LMS<br />Run it<br />Better<br />More efficiently<br />With minimal disruption<br />Swinburne University of Technology, Melbourne Australia<br />8<br />
  9. 9. The Approach<br />Use Blackboard’s Managed Hosting Service to host the 2 existing Blackboard systems through and beyond their migration to Blackboard 9.1<br />Swinburne University of Technology, Melbourne Australia<br />9<br />
  10. 10. The Business Case<br />The case for external hosting<br />10<br />
  11. 11. Swinburne University of Technology, Melbourne, Australia<br />11<br />Why consider hosting<br />Why are we still running Data Centers?<br />Mission Critical systems require 24x7 support but…..<br />Expertise may be hard to get and may relate only to one aspect of the system<br />Staff work 7.35 hours per day, 5 days per week<br />Staff take leave (planned and unplanned)<br />
  12. 12. Swinburne University of Technology, Melbourne, Australia<br />12<br />Tangible Benefits<br />Hardware Savings<br />No Hardware costs<br />Software Savings<br />Single System – only one license<br />Salary Savings<br />Single support structure<br />Full positions only<br />
  13. 13. Intangible Benefits<br />Staff<br />Space, Training<br />DBA, Sys Admin<br />Support<br />Staff focus<br />Not keeping lights on<br />Innovation<br />Improve support<br />Swinburne University of Technology, Melbourne Australia<br />13<br />
  14. 14. Intangible benefits<br />Fully supported LMS – “One throat to choke”<br />Improved user uptake<br />Data Center Costs<br />Improved scalability and reliability<br />Swinburne University of Technology, Melbourne Australia<br />14<br />
  15. 15. Estimated Benefits<br />Realisable (tangible) savings of >$350K over 5 years<br />Total benefits (includes above and estimated intangibles) >$1.5M over 5 years<br />Swinburne University of Technology, Melbourne Australia<br />15<br />
  16. 16. Due Diligence<br />Inspected data center<br />AARNET connection<br />Tier 4 DC is one of 5 worldwide<br />Considered vendor<br />More than 10 years experience<br />More than 600 clients and >7M users<br />Swinburne University of Technology, Melbourne Australia<br />16<br />
  17. 17. What have we done<br />Hosted LMS at BB DC in Sydney<br />All Updates/Upgrades/Hardware refresh<br />24x7 monitoring<br />99.7% uptime guarantee (currently 99.9%)<br />Dedicated CHM<br />Swinburne University of Technology, Melbourne Australia<br />17<br />
  18. 18. Risk Management<br />Complex Hosting Manager<br />Retained existing hardware as fallback for 6 months (remainder of lease)<br />Reduced dependence on individuals<br />Swinburne University of Technology, Melbourne Australia<br />18<br />
  19. 19. The Project<br />19<br />
  20. 20. Project Approach<br />Executive level support<br />15 – 18 month duration<br />2 phases<br />Transition to hosting (3 months)<br />Towards a Single LMS (12-15 months)<br />Swinburne University of Technology, Melbourne Australia<br />20<br />
  21. 21. Transition to Hosting<br />An “IT Project”<br />Comparatively simple and low impact on end user<br />BB and WebCT different<br />Differing data transfer methods<br />Ensured multiple options for data transfer<br />Test, test and test again<br />Swinburne University of Technology, Melbourne Australia<br />21<br />
  22. 22. Transition to Hosting<br />Challenges<br />Finding a window<br />Volume of data<br />Length of outage window<br />Customisations<br />Documentation<br />Swinburne University of Technology, Melbourne Australia<br />22<br />
  23. 23. Did it go Smoothly?<br />Yes (generally)<br />Completed as scheduled<br />Most users unaware that the system is now run out of Sydney<br />Some unforeseeable teething problems<br />Mainly interfaces and firewall issues that were simple to resolve<br />Some challenges with Swinburne customisations<br />Enlightening……<br />Swinburne University of Technology, Melbourne Australia<br />23<br />
  24. 24. Towards one LMS<br />Not an “IT project”<br />Complex<br />Technically simple?<br />Installing an LMS is easy<br />Making it usable is not<br />Change Management<br />HE – Evolutionary<br />TAFE – Revolutionary<br />Swinburne University of Technology, Melbourne Australia<br />24<br />
  25. 25. Towards one LMS<br />Converging on Blackboard 9.1<br />Workshops and analysis to identify needs currently underway<br />Needs are the same – but different<br />Need Agreement<br />Work in progress<br />Expected go-live Sem 1 2011<br />Swinburne University of Technology, Melbourne Australia<br />25<br />
  26. 26. Challenges<br />Blackboard 9.1<br />Evolution for HE<br />Revolution for TAFE<br />Agreeing a single set of requirements<br />Timeline<br />Training<br />Change management<br />We don’t know what we don’t know…<br />Swinburne University of Technology, Melbourne Australia<br />26<br />
  27. 27. How does Hosting help<br />Staff are focused on implementing one LMS<br />Hardware constraints irrelevant<br />No requirement to manage environments<br />Technical implementation expertise from BB<br />Swinburne University of Technology, Melbourne Australia<br />27<br />
  28. 28. Thank You<br />For more information on this presentation please contact:<br />Matthew Smith<br />Associate Director IT Governance, Strategy and Planning<br />Information Technology Services<br />msmith@swin.edu.au<br />

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