2. CHALLENGES
The client
aspired below:
SOLUTIONS
M u l t I A r I s e B P
M d e p l o y e d 10
FTEs for the project.
Conducted the
following activities.
Coordination with multiple department to
procure data (Legal, Purchase,
Compliance, & Sales team)
BENEFITS
Client
Mandate:
Conflict of Interest of approx.16,000
employees
Completion of vendor due diligence in
12 months
15% efficiency gain in
one year
Achieved better accuracy year
over year
100% SLA completion without any
error report
High Risk Assessment with 99%
quality metrics
Deployment of skilled resources having similar
previous experience
Suggested for customization in vendor tool
as per our prior expertise to fit client’s
requirement
Defined a methodology to track compliance
as per client’s Code of Conduct
Collaboration between client and third party
software to build up risk assessment search criteria
Created priority case list by communicating
directly to the stakeholders
Sensitize certain sensitive cases to have
exception in the existing process to
accommodate client priority request
Creation & maintenance trackerto
map progress
Status report of all customer and vendor under
purview of the project
Maintenance of internal audit report for
process efficiency
12Months
TimeTaken to Complete
Legacy
Vendor Due Diligence
1
5
%
Efficiency GainYearover
Year
100%
SLA
Adherence
Subscribe to a third
party risk
assessment tool
The key compliance services
required were across:
customer screening, vendor
risk assessment,vendor
employment form,conflict of
interest, new vendor
onboarding.
Conduct due diligence
and risk assessment to
their high risk vendors
&customers
4. CHALLENGES SOLUTIONS BENEFITS
Check on whether the internal stakeholder has sought necessary
approvals forthe specific contract as per client policy
Utilizationof appropriate SOW/WO/CRtemplate depending
on the type of contract
Review of draft ITcontract submitted by stakeholders forproper
grammatical use of language,accurate legal language and
appropriate technical information and services and its
related costs thereof
Discussion with the stakeholder and incorporation of appropriate
technical information specific to the contract ifomitted
Sharing the contract copy with the supplier for review and
execution. In case of objections raised by the supplier despite
clarification provided by the offshore team, a conference call is
set up between the client sourcing manager, internal client,
and supplier forfurther negotiations
Sharing supplier’s executed copy of the contract with the client
sourcing manager for final approval and execution
Uploading the fully executed contract copies to client’s SAP tool
along with relevant information
Performing a major portion of the client’s IT sourcing
offshore enabled cost reduction and liberated the client
to focus on more strategic activities
Identificationof cost saving opportunities on contracts
and in negotiations with suppliers
Robust negotiation tactics with suppliers and internal
stakeholders to minimize and prevent disputes and losses
High CostReduction
AcrossContracts
Efficient Supplier Negotiations
Minimized DisputesandLosses
End-to-end facilitation in executing
ITcontracts (SOW/WO and CR)
within specific timeframes
Facilitation for the suppliers
and internal stakeholders to
understand policies &procedures
related to ITsourcing activities
and ITcontracts
Negotiation with suppliers
in case of rate deviations
Fully drafted contracts to
suppliers and the client
Updating of the client tools
with relevant information
post-execution of the ITcontract
Thekeymandatesforthe
projectwereasfollows:
6. CHALLENGES SOLUTIONS
Multi Arise BPM implemented onshore-offshore delivery model
and staffed specialized contractlawyers with EPC background.
BENEFITS
Org-level global
standardization and
uniformity of processes
Standardization of playbooks
and templates with agreed
milestones
Significantreduction in contract execution/close-out
Effectiverisk management &contractnegotiation
Reduced workload on business, finance, legal teams. Additional
consulting provided on contract management process through
demos,cross training
Regular consultation and onsite meetings on extent of fallbacks
and acceptance criteria
Impact assessment highlighting of each fallback on the client’
s
business and existing policy
Template-assisted execution of EPC contractingin alignment
with local regulatory authorities
Approval matrix setup for fallback positions
Multi Arise BPM’s team reviewed client’s executed legacy
contract templates for legal, business and financialrisk.
Performed deviation analysis to compare the provisions to global
and industry standards.
Multi Arise BPM team consulted with global and local law firms,
government authorities, industry experts and IACCM, etc.,as was
required.
The team created 2 master global agreements and 7 contracttemplates
for client’
s legal and business approval.
Reviewed and compared various industry standard EPC templates
including FIDIC.
Created EPC pro forma templates that included performance guarantee.
Post standardization, team documented observations for vendor push
backs, analyzed associated risks,cycle time, and acceptabilityof various
positions and proposed fallback clauses for each standard clause in the
global templates (playbook).
Approval matrix was incorporated within the playbooks.
GlobalStandardization &Uniformity
Significant Reduction inContractClose-Outs
Template-Assisted, Compliant EPCContracting
Creating template and pro forma for
EPC contracts for large turnkey
railway projects based on industry
standards across the globe
Creation of contract negotiation
playbooks for master contracts &
statement of work (SOW)
Creating exhibits and attachments specific
to the sow along with termination notice,
amendmenttemplates
Creating versions of the global template to address
local regulatory compliance requirements
Theclient’s aimwasto globalizecontracting
andbusinessprocessesto aidinthe
expansionofitsmulti-industrybusiness,
including thecreation ofEPCtemplatesfor
acrossborderturnkeyrailwayproject.
Global Standardization and managementof
existing contracttemplates for two
masters for products and services
Creating templates for 7 types of
engineering contracts:ESO,EMS, ODM,
OEM, Procurement:Mass-production,
outsourcing service,consulting service
agreements
7. AF
O
O
DCHAINO
F FRANC
HISEES
A leading fast-food
restaurant chain.
Multi Arise BPM facilitates
the contract management
for franchisees of a leading
fast-food restaurant.
8. SOLUTIONS
Multi Arise BPM team shall execute all FCM processes for
North America, Latin America, the Caribbean, EMEA, and
APAC for new restaurant development, renewal
(extension/successor), programs, change of ownership,
franchise-to-franchise & facility inspection database
maintenance
Multi Arise BPM team shall execute end-end activities of
respective processes and will communicate with internal
stakeholders for approvals, review of change in agreements,
system update, creation of transaction summaries and other
ad-hoc require- ments as per the defined SOP of respective
processes
Multi Arise BPM team will also verifyand maintain
accuracy of SOX controls on FCM process; 1) rate or fees
2) revenue & received fees
BENEFITS
Facilitating the
development of new
restaurants with
necessary contracts,
identifying franchisees and
handling objections, drafting other agreements
(TRA/MTRA/ADR/STS)as per NDA application
Renewal of restaurant contracts by drafting extension or
Successor Franchisee Agreements (SFA) along with BKC
Preparing buyer/seller packages and associated documents
Managing change of ownership with necessary
documents/applications
Creating facilityinspection database, updating workbench,
and verifying and maintain as per agreed parameters
Franchise contract managementand administration
FacilitationinDevelopment
ofNewRestaurants
Renewal &ChangeofOwnership
ContractsManagement
FranchiseContract Management
andAdministration
All processes &procedures
are not documented
Negotiations performed by
front-end group with franchisee
Spikes of volume
Efficiency and people dependencies
The key client mandate was sustainable and efficient
outsourcing serviceoperations for all the tracks
of FCM process
CHALLENGES
Mandate:Contract documentation, system
update and issuing transaction summaries
PainAreas:
10. CHALLENGES BENEFITS
We deployed
a team of legal domain
analysts,experienced
Teamconnectdevelopers,
QA engineers
SOLUTIONS
Technologiesused:
Teamconnect,
Oracle,Java,J2EE
Improved business turnaround time
Better control over cost to maintain
Reduced effort on test/validation and annual regression testing
Extended theTeamconnectacross the legal practice
group for better tracking and spend management
We developed
build-to-deploy framework
to maintain monthly,
quarterly,and annual releases
We built various custom objects,workflows, modules, and
integrationsto enterprise systems for legal requirements
We managed upgrades of
Teamconnectv3.xto 4.xand currently working on 6.x
We implemented rule-based Teamconnect
automation testing
I
mprovedTurnaroundTime
BetterControl OverCosts
Reduced EffortforValidations
Reducing dependency on product
vendors for custom development and
implementation that increases time to
deliver and budget for maintenance
Development of custom objects,
workflow,modules,and modifying
them on a regular basis to accommodate
regular legal compliance, regulatory,
litigation, and claims updates.
Global vendor onboarding
contracts,budget &invoice
tracking across legal practice
groups for better legal spend
management
12. CHALLENGES
Mandate:End-to-end contractlifecycle
managementservicesstarting from
contractauthoring,negotiation,contract
administration,variation,andclose-out
Specificdeliverables:
SOLUTIONS BENEFITS
Delivery of vendor contract drafting services by putting
together a team of 4 contract lawyers supervised by a senior
contracts lawyer atthe Pune delivery center
Creation of standardized templates for different contract types;
this was followed by the creation of user guides,playbooks,
and checklists that helped the client’s legal and business teams
review and negotiate contract drafts and also understand areas
of excessive spend and risk exposure
Assistance in drafting,and negotiation with Vendors
Capture and management of contract tasks and notifying
stakeholders to track performance of allocated contract activities
Interaction with vendors to collect contract deliverables
Conducting contract research and responding to stakeholders’
queries; providing contract interpretations
Monitoring supplier performance for service level agreements to
manage service credit compliance
Centralized and
standardized up-to-date
contract data repository
Streamlining of vendor contract process for the client
Ensuring quick turnaround and execution of
vendor contracts
Creationof a contract clause library which consisted of
pre-approved terms thus limiting exposure to risk
Effective contract administration giving leverage to
client sourcing professionals to concentrate more on
substantive aspects of sourcing
Effective reduction in revenue leakage in
contracts using triggers and alerts
Centralized &Standardized
Contract Repository
StreamlinedVendor Contract
Processfor theClient
EffectiveReduction in
Revenue Leakage
Set up centralized contract
managementprocess
Draftand negotiate contracts
Prepare and manage
contract calendar of events
Update and maintain the
contract managementtool
Conduct other contract administration activities,
e.g.,contract renewal and close-out, price review,
managing supplier performance, contract variation
14. CHALLENGES
Theclientlookedoutforatrusted
partnertogetsupportforbelow
challenges:
BENEFITS
SOLUTIONS
M
u
l
t
iA
r
i
s
eBPMHRsourcedright-fit
resources(multilingualand
English-proficient)andplacedin
followinggeographieswith
centralizedmonitoringand
supervision fromI
ndia.
•Italy
•Belgium
•UnitedStatesofAmerica
•India
Key Objectives:
Authoring contracts and drafting
variation amendments
Centralized and customized workflows foreach activity
of contract administration in CLM implementation and
Refined and streamlined the global contract operations
process for the client.
Customized workflow model: Addressed multiple
expectations by stakeholders, ensuring availability of
skill and knowledge, and ensuring proficiency in
regional phases and complexities.
Achieved 5% process improvements every year
Contract administration and task
order renewals
Contract redlining and risk assessment/gap
analysis – creation of negotiation playbooks
Contract signature processing and updating
vendor information in the contract managementplatform
5%
ProcessImprovementsYeartoYear
Centralized &Streamlined
Contract Operations
Updating critical information and
value in client’s customised native
platform
Complexity of contracts ranging
from MSA, SOW,Amendments,
Task Order,Termination Letter of
high value contracts
Highly confidential contracts
across multiple geos
Proficiency AcrossRegionalNuances
16. CHALLENGES SOLUTIONS BENEFITS
We delivered four
contract
negotiation
playbooks by
bringing
together a team
of specialized
contract lawyers
at their delivery
center in Pune
Regular consultation
calls with the client
regarding the extent
and acceptability of
deviations
Identification of deviations in each
clause separately with its impact on the
client’s business
Providing scenarios where each deviation may
be acceptable
Setup of an approval matrix for each
fallback position
Pointing out unacceptable positions
for clauses
Setup of an effective risk management process
on MSAs, NDAs, and software licensing and SaaS
agreements
Reduced time for contract
close-out
Our team set up an effective risk
management and contract
negotiation process for the client to
effectively manage the risk they were
exposed to
Our team analyzed and interpreted
client’s contracts to come up with
two fall back positions
Our team was managed by a senior
contract lawyer whose responsibility
included interaction with the client,
training resources,and quality control
Identification of
Deviations
Individually in Each
Clause
Effective Risk
ManagementProcess for
MSAs, NDAs
Reduced Contract Close-
OutTime
Proposal for fall-back
clauses when the
client’s preferred
contract terms can’t
be found in the
contracts on through
interviews
Verification &
amendment of the
playbook content with
client’s legal team
Documentation &
submission for approval
of the final playbook
Creation of contract negotiation
playbook templates with
standard terms and two fall-
back clauses for MSA, NDA, and
license agreements for software
and SaaS Analysis of client’s
contracts and
documentation of fall-
back positions used in
contracts
17. A leading high-tech company
.
ASTEP IN THE RIGHT
DIRECTION
Multi Arise BPM efficiently manages high-end
S2P contracts for a high-tech company.
18. CHALLENGES BENEFITS
SOLUTIONS
M
u
l
t
iA
r
i
s
eBPMworkedcloselywith
theclienttounderstandthe
cashiersmindsetsandtookthe
followingsteps:
Multi Arise BPM set up multiple teams. All of the
procurement contracts from the Americas are being done
by a team of attorneys in Costa Rica; all of the EMEA
requests are being catered to by the team in Dublin; and
forall APAC contracts, Multi Arise engaged in discussions
with the client to set up team in Manila or Sydney,Australia
We are currently engaged in reviewing high-end
commercial and legal contract drafting, redlining, spotting risks
in the contracts and assisting in negotiation for 4 types of
requests – low touch (third-partypaper), contracts under $200K,
high complex procurement assisted (up to $5 million) and Legal
assisted (up to $ 5 Mn and containing any legal associated risks)
contracts
Our team shared their observations with the client and effectively
collaborated to improve the existing templates and processes
We also worked with the client to define processes to facilitate
benchmarking, measurable quality and productivity in throughput
The team also worked with the client to jointly define highly
vulnerable quality parametersforeliminating chances of errors
in drafts
Building a specialized legal
support team to assist
client in drafting high-end
procurement contracts
Managing the client partners and supporting the client
procurement teams in streamlining the process
Ensuring measurable SLAs across geographies and
allowing more transparency and predictability
Providing the Hub-Spoke-Edge model for optimal
global coverage
Reducing lead times on contract drafting and base-lining
activities,and reducing close-out delays
Working with the client to define playbooks and
implementation of industry best practices
Up to $5Mn
ContractValueProcessed
Hub-Spoke-EdgeModel
ForGlobal Coverage
Measurable SLAsand
StrictAdherence
Scope for 100,000 SOWs
per yearand expansion to
non-English-speaking geographies
such as Japan, LATAM, and China
A significantsource to pay (S2P)
transformation,including process
redesign, implementation of S2P
techand expanded support
Theclient,aleadinghigh-tech
corporationneededcontractlifecycle
management(drafting,negotiation,
execution,adminsupport).
Keychallenges:
Operation in a highly non-mandated
procurement environment
19. A leading technology company
.
TRAININGYOUR GUNSAT
COUNTERFEITERS
Multi Arise BPM excommunicates intellectual property
thieves from infringing the rights of a leading technology
giant.
20. CHALLENGES SOLUTIONS BENEFITS
Multi Arise BPM set up a team in China and India to conduct
searches and analyzed the various listings from the ecommerce
platforms, which are assigned &identified by client
The team reviews and categorizes the listings forappropriate IP
infringement and determines the infringement type,IPR, and
reason code for listings
Multi Arise BPM team captured meta-data or scrap the platform
for relevant information of such listings and also captured the
cached image (entire web-page image) and other relevant
images of products of identified counterfeit listing
The team determined enforcement
action and contact information of
respective platforms to enable
enforcement action
The team initiated communication
with ecommerce platforms in reference
to taking down the listings,monitoring
and follow up
Identified numerous
counterfeit products
that infringe client IP
Set up communication with ecommerce platforms in
relation to IPE
Appropriate enforcement actions were initiated on time
Creationof a database on client IPE collaboration portal
Harmonized set of processes and process improvements
identified
Regular reporting about the status to the client
Identified Numerous Counterfeit
Listings
AppropriateEnforcement Actions
TakenonPerpetrators
Harmonized ProcessI
mprovements
&Regular Reporting
The client wants to search and
identify such counterfeit listings
from selected ecommerce websites
The client faces challenge with its intellectual
property infringement due to online sale of
counterfeit products on ecommerce websites
They want to capture the key
information and cached images
of counterfeit listings
They need to communicate with the
ecommerce platform for taking
down the listings
They need facilitation and support to initiate
appropriate enforcement actions against such
sellers and ecommerce websites
