Manage call center a unified way by creating a handshake with ISPERP, Microservice, and call center software to deliver a robust and hassle-free service.

1. Manage call center
a unified way
A guide by Rasel

2. Unified CRMS
Create a handshake with ISPERP, Microservice,
and Call center software to deliver a robust and
hassle-free service.

3. Introduction
To manage your call center centrally we
break it down into three segments
➔ Microservices
Manage emit and broadcasting
➔ CRMS Development
Provide a simple unifying customer info
➔ ISPERP Customization
Give a flexibility to share data with
CRMS

4. Three Key Development
ISPERP Software
Customization
To trigger and support
multiple gateway to share
customer data with 256 bit
data encryption.
Microservice
Broadcast and emit to keep
update CRMS & ISPERP
Customer Record
Mgt. System
Manage all customers info
to communicate with call
center software.
Only for presentation purposes

5. Unified Call Center
Customerrecordmanagementsystem
Microservice
ISPERP
Broadcast
Emit
Manage event
Security
Callcentersoftware

6. Segmentation
Microservice CRMS
ISP
ERP
Gateway
Always broadcast and
listening for changes
Data wirehouse
Develop a software to
manage customer records
centrally
Services
Integration with your call
center software
Resource
ISPERP software
customization to support
microservices

7. Good luck!
We hope you’ll use these tips to go out and
develop a robust product for your call center
service!
Thanks,
Rasel Rana