operation management assignment

1. Introduction
Working with leading people is an important topic for all business students. This topic teaches
how to lead effectively. In this assignment we apply our knowledge gained from this unit on
City link a world class delivery company. City link is the UK`s leading delivery organization that
successfully operate in UK and over the world from 1969. It makes annual revenue over £320m
which makes City link the market leader of this field. We talk about the city link`s recruitment,
selection and retention procedure and about its working culture.
1. Using recruitment, selection, and retention procedure
Human resource is a key factor of every organization. The successes of every organization
depend on skilled, innovative, creative and committed labour force. So every organization pays
their attention on their human resource or work force. As all organization like to get skilled,
innovative and creative labour force, the recruitment, selection and retention process is very
important for every organization. The recruitment of new member require different document,
needs to obey different statutory law, go beyond a sequential process of selection, etc. Mainly
the recruitment, selection and retention procedures are the tasks of human resource
department of an organization. The human resource department of an organization prepare
required document to select new member, take part in selection process by obeying various
rules and regulation. This part of the assignment discuss about the document need for selection
and recruitment of new member of staff, the impact of legal regulatory and ethical
consideration to the recruitment and selection process, the procedure of taking part in
selection process and our own contribution to the selection process of City link.

2. (Bergwerk, 1988)
Bergwerk, J. 1988. Recruitment and selection for company culture. Journal of Managerial
Psychology
1.1 Documentation toselect andrecruit anew member of staff
City link identify the haring need of 5 new employees, 33 drivers and 2 new administrators. The
human resource department of City link needs to prepare the following document for the
selection and recruitment of new member of staff.
Approval of recruitment
The recruitment process is started with the approval of recruitment from the authority of the
organization. The concern departments of the organization who need new employees send a
draft with position description and a document that describe the required skill and education
for the post. After approving the draft the authority of city link send it to human resource
department of city link. The recruitment and selection process of city link will not be started
until the authority of City link give the approval of recruitment request of concern department
to human resource department. The approval must include the electronic copy of the draft
description and advertisement.
Position description
Before giving the advertisement, city must require to describe the position for which it going to
recruit new member. Position description is a necessary for every organization because the
organization cannot change the position of the post after it is advertised. The position
description of the post must be approved by the authority of the organization. The position
description includes the duty and responsibility of the position, the works have to be done and

3. activities involved with the position. The human resource managers of city describe the position
as deriver and administrator. The position of general employee is operational trainer.
Advertising
Advertising is an important task of recruitment process done by the human resource
department of the organization. The job advertisements of city link require approving by
executive director of human resource department of city link. By the advertisement the
organization gather the potential candidate for required position. There are different media for
giving their job advertisement such as online advertisement, giving advertisement in print
media, electronic media, open advertisement, etc. The human resource department of city link
will choose in which media they will use for giving advertisement. The advertisement also
includes the vacancy announcement, required skill, term related to payment, etc. Human
resource department of city link is required to obey the advertisement law before giving the
advertisement. The advertisements for different post of city link are given below:
For driver
Closing date: 30/4/2014
Location: London
Salary: $1000 pa
Vacancy: 33
Types of employment: temporary.
Per week working hours: 40 hrs
Responsibility for the post:-
 Required to maintain cooperative relation working relation with coworker.
 Agree to go to the all place of UK.
 Take part in the process of loading and unloading of vehicles.

4.  Response positively to any change in organization.
 Responsible to deliver the goods on time to any place of UK.
 Maintain excellent professional skill.
 To deliver goods in safely.
Skill, knowledge and experience for the post:-
 Flexible and positive attitude for working.
 Self motivated, innovative, creative.
 Experience to work in team.
 Excellent communication skill.
 Basic knowledge in English, driving law.
 Required to have genuine UK driving license.
For administrator
Closing date: 30/4/2014
Location: Newcastle
Salary: $ 30000 pa
Types of employment: Permanent
Job vacancy: 2
Hours per week: 40
City link is the UK`s leading delivery company. It now offer high self motivated. Innovative,
creative, having positive core self evolution candidate to join our organization as a
administrator to run our business effectively.

5. Responsibility for the post:-
 Administrator has to meet the target of organization on weekly, monthly and yearly
basis.
 Monitor the cost of delivery and office cost his branch.
 Administrator has to maintain the health and safety regulation and SHE policies.
 Maintain excellent professional relation with colleagues, sub-ordinate and superior.
 Require to work in team.
 Have to play role in city link`s business decision and strategy.
Skills and experience:
 Candidates must have degree in business discipline. Preferably MBA major in
management.
 Minimum ten years working experience in any delivery organization.
 Excellent communication skill.
 Candidate must have knowledge of socio economic culture of Europe.
 Candidate must efficient in English and other language in Europe.
Operational trainer (employee)
Closing date: 30/4/2014
Location: West Bromwich
Salary: $ 15000 pa
Types of employment: permanent
Hours per week: 40

6. Job vacancy: 5
Responsibility of the post:
 Play role in city link operation level.
 Maintain a highly professional behavior with superior and sub-ordinate.
 To train up the employee of operational level.
 To deal with differ parties in favor of city link.
 Monitor the work of the employee of operational level.
 Appraise the performance of employee of operational level.
 Evaluation of work of operational level.
 Maintain effective working relation with other internal department such as human
resource department, financial department, dispatch department, planning department.
 Helping other department by providing necessary information, data, and report
whenever necessary.
Required skill and education:
 Candidate must have a degree in business. Preferably BBA major in operational
management.
 Candidate must have UK working license.
 Having cultural knowledge about the other countries of Europe.
 Candidates have previous working experience in any deliver organization in operational
level.
 Candidate must efficient in English language and other language of Europe.
 Candidate must have good communication skill.
1.2 The impact of legal, regulatory andethical considerations tothe recruitment
and selectionprocess

7. The recruitment and selection process is going beyond some statutory rules and legal
implication. When the human resource manager of city link starts recruitment process, he/she
should be aware of some rule and regulation. Awareness of rules and regulation help city link to
minimize risk, job posting, interview question, checking job offers, etc. There are different
types of law related with recruitment and selection process such as sex discriminatory act, race
relation act, employment equality (age) regulation, etc. All organizations are bound to follow
those laws. The impacts of legal, regulatory and ethical consideration to the recruitment and
selection process are described below:
Impact of sex discriminatory act
City link is bound to maintain the sex discriminatory act. If any candidate is qualified for their
job whether the person is male or female, city link is bound to recruit him/her. It cannot
discriminate in the ground of sex.
Impact of race relation act
If the job advertisementcalls forparticularrace or nationality,itwill breakthe provisionof race relation
act. The personwhohaslegal workpermissioninUKisqualifiedforthe jobof Citylinkregardlessto
his/hernationalityorrace.
Impact of equality (age) regulation
Both young and old citizens get same benefit in recruitment and selection process. If the human
resource managersof Citylinkgivesspecial privilegestoanyof two group, it will be unlawful and break
the provision of equality (age) regulation.
Impact of law in Advertising stage
When the human resource manager give advertisement of job, he/she should make sure that it
is not discriminatory against any sex, age, race, ethnicity, gender, nationality, etc. He/she
should make sure that advertisement does not break the law. The advertisement process is
going beyond obeying law.
Impact of law in Interview stage

8. Interview process of city link must obey the law. The interview board should not ask any
question that affect one`s religious view or nationality. They should not use any sexist
comment. They should treat people equally and avoid personal biasness. They should not treat
disable person in interview as a disable.
Impact of right to employment
The interview board should check whether the candidate have legal right to work in UK or not.
They should check the criminal record of the candidate.
Impact of statement of employment
The new employee has to get a statement of employment that includes all terms about his
salary, hours of work, holiday, etc.
1.3 Take part in the selectionprocess
After giving advertisement the next task of human resource department to take part in
selection process. The human resource manager plays a significant role in selection process.
The selection process is consists of several sequential task. How the human resource
department of take part in selection process is given below:
Selecting a recruitment and selection panels
The human resource department selects a recruitment and selection panel for selecting
employee for appointment. The member of recruitment and selecting panels are selected by
the human resource director of city link. City link is going to employ three types of new staff.
So, the human resource department selects three recruitment and selection panel. In each

9. panel the director of particular department in which new employee is recruited is present. The
recruitment and selection panel take the interview of new candidate.
Short listing
After receiving application of candidates, the recruitment and selection panels make a short list
of applicants by using different short listing method. Some popular short listing methods are IQ
test, taking examination by using MCQ examination, written exam, etc. The short list of
applicant should be given to the human resource department as soon as possible. After getting
the short list the human resource department arrange interview for short listed candidates.
Interviews
The recruitment and selection panels of city link take the interview of selected candidates. In
interview they asked question about themselves, their background, their educational
background, their experience, about their knowledge, cultural background, etc.
Appointment
The recruitment and selection panels recommend for the applicants who satisfy the selection
panels by attaining minimum criteria for those jobs for final appointment. The human resource
department gives final appointment statement to those applicants who are recommended by
recruitment and selection panels.
1.4 Evaluationmy own contributiontothe selectionprocess

10. In the assignment I take part in preparing documents necessary for selection of employees.
Then I give advertisement to gather employees. I also take part in selecting the recruitment
panels for selection of new staff for city link. I play my role in short listing applicants and take
part in giving interviews. I play my role from preparing document to appoint new employees.
2. The styles and impact of leadership
Leadership is very important role of managers. A manager is leader and a leader is also
manager. A leader play more significant role than a manager. There are different types of
leadership. Each types of leadership have some positive and negative impact on management.
City link is going to enlarge its business by creating a new division. This part of this assignment
about leadership styles necessary for this new division, what types of quality necessary for that
leader and different motivational technique.
2.1 Whether the personhas the traits of manager or leader
The directors of city link decide to open a new division to expand its business. They also employ
a person who takes the responsibility of the new division. Now the question comes whether the
person has the traits of a manager or leader. In our opinion the person should have the traits of
a leader. The argument for why the person should have the traits of leader is given below:
 The person is responsible for a new division. If the person has the traits of a
manager only, he will not be able to maintain the division effectively.
 The leader has the traits of leader as well as manager. Because if a person cannot
managerial ability, he will not be a leader. But the leader has some special traits
which help to maintain the new division more successfully.

11.  The person should have to the traits of leader because he has to lead the division
besides manages the division to profitability.
2.2 What management or leadershipapproachshouldbe followedby the
person
There are different types of leadership or management approach. Those are democratic
leadership, autocratic leadership, paternalistic leadership, laissez faire leadership,
transformational leadership, etc. In our opinion the democratic leadership is best and the
responsible person of the new division should follow the democratic approach of leadership to
lead the new division.
Democratic leadership
Democratic leadership is a form of participating leadership. In this approach the employee
participate in decision making process. Before taking decision manager take the opinion of
superior. In democratic leadership the employee is not out of responsibility. So, the person
should follow the democratic style of leadership.
2.3 comparisons among different types of leadership
Among all types of leadership the democratic leadership is best. Because in democratic
leadership all employees participate in decision making process. So, they are motivated. If the
person follows the autocratic leadership, it will increase dissatisfaction among employee.
Because in autocratic leadership the manager only takes all decision. If the person follows the
paternalistic approach of leadership, it will also have the chance of raising dissatisfaction
among employee. Because in paternalistic approach of leadership no employee is given
independence, all decision is taken by the manager. But in real case employee demand freedom
and they want to take part in decision making process. So, paternalistic approach of leadership
is not suitable for city link`s new division. In laissez faire approach of leadership all employees
are decision maker. So, it creates conflict among the employee because the manager does not

12. play any role in decision making. Laissez faire approach of leadership is not suitable for new
branch. So, we can concluded that the democratic approach of leadership is best for city link`s
new division.
2.4 The ways to motivate staff toachieve objectives
There are different motivational approaches for motivating employees to achieve objectives of
organization. Those are Maslow’s need hierarchy theory, two factor theory, X & Y theory. City
link should use Maslow`s need hierarchy theory to motivate employee to achieve its objective.
City link follow Maslow`s hierarchy of need theory by following ways.
Reasonable payment
City link should ensure a reasonable salary for all employees. If all employees get a handsome
salary, they will be motivated. Because it fulfill their physical needs and help to fulfill their
psychological needs.
Treat all employees with respect
The culture of treating all employees with respect is a bridging factor to motivate the
employee. Because it fulfill the need of social prestige and social respect.
Besides Maslow’s need hierarchy theory city link should follow different motivational technique
to motivate employees.