Case study, how using a third party IT firm can reduce cost and headaches.

1. Case Study: Using Mithril Reduces Costs
Or “Cheap is Expensive!”
 Situation
A NYC firm recognized that their internal systems needed updates and management. Before
Mithril, the client was using a typical “local computer guy”.
 Critical Issue
After six months work remained incomplete. Office productivity was
severely depreciated. Backups did not exist. Software was purchased but
not installed. New systems were not properly configured causing confusion
and frustration.
 Reason
A lack of professionalism, technicians without business experience, and immature or non-
existent project management combined with poor communication is a recipe for frustration and
in some cases… business collapse.
 What – When – Who
The client was referred to Mithril who surveyed, identified, and prioritized the issues. Mithril
engineers addressed each outstanding issue according to the client’s priorities, and provided
documentation on the final configurations.
 Result
In only three days Mithril’s expertise resolved problems,
brought IT systems and applications up to speed, and
implemented a backup solution.
The client luckily did not have a disaster and pay the ‘cost’
of having had no backups for six months.
Had the client engaged Mithril professionals from the outset
they could have avoided six months of low productivity, high
frustration and exposure to the risk of disaster.
www.mithriltech.com
info@mithriltech.com
clientservices@mithriltech.com
Phone: 1-877-MITHRIL or 516.992.9800
Fax: 516.867.2626