1. PHILIPPINE ASSOCIATION OF ACADEMIC AND RESEARCH LIBRARIANS
Rm. 301, THE NATIONAL LIBRARY BUILDING, T.M. KALAW ST., ERMITA
1000 MANILA, PHILIPPINES
http://sites.google.com/site/paarlonlineorg
31 January 2011
Dear Colleague (s),
President
RODERICK B. RAMOS
DLSU Manila Warm greetings from PAARL, Inc.!
Taft Avenue, Manila
Email: roderick.ramos@dlsu.edu.ph
Mobile: 0918-7318010 The Philippine Association of Academic and Research Librarians, Inc.
Telephone: 524-4611 local 640
(Fully Engaged, Member-Driven Association) in cooperation with Miguel de
Vice-President Benavides Library, University of Santo Tomas, is pleased to invite you to an
SONIA M. GEMENTIZA
De La Salle University - Dasmariñas afternoon forum themed on “FACE2FACE: FINDING YOUR
Email: sonixg@gmail.com BALANCE IN HANDLING DIFFICULT LIBRARY CUSTOMERS.” This
Mobile: 0915-6059863
Telephone: 844-7832 loc. 3060 professional activity will be held on February 18, 2011, 1pm @ the Conference
Hall of the Miguel de Benavides Library of UST, España, Manila.
Secretary
SHARON MA. S. ESPOSO
UP College of Engineering Library Is it customer-centric if I always listen to an angry client? How do I establish good
Diliman, Quezon City library-customer chemistry? When do I say sorry? Should I or not? Do we gain some
Email: ssesposo@engglib2.upd.edu.ph
Telephone: 4348638 ; 9209060 appropriate public relations with Singapore’s S-E-R-V-E Model in handling multicultural
library customers? Listen, be assisted, and interact face2face with an experienced
Treasurer expert in a forum where attendees get a bigger understanding of CRM and acquire the
SONIA LOURDES L. DAVID
Ateneo Professional School needed balance prior, during and after a challenging library encounter with the most
Makati City valued, the library patron.
Email: sdavid@aps.ateneo.edu
Mobile: 0917-9625388
Also @ 11am, participants are invited (free only to forum participants) to a major
Auditor
MA. CECILIA D. LOBO
book exhibit entitled: LUMINA PANDIT : an Exhibition of Historical Treasures
University of Santo Tomas which displays the precious and significant collections of books and other
Espana, Manila
Email: cdlobo@mnl.ust.edu.ph
materials accumulated through the years. The exhibit also reflects the growth of
Mobile: 0915-2039728 our nation and is prepared in celebration of the 400th year anniversary of the
Public Relations Officer
foundation of the University of Santo Tomas.
SONNY BOY MANALO
Technological Institute of the There is a registration of Php300.00 for members, Php350.00 for non-members
Philippines
Aurora Blvd., Quezon City and Php200.00 for students to cover the snacks and certificates. For
Telephone: 911-0964-70 Local 361 reservation and details, please contact the undersigned or any of the
Association’s officers and directors.
DIRECTORS
VICTORIA P. BALEVA Also, with your renewal and application of membership (fees: Php200.00,
Centro Escolar University
Email: victoriabaleva@yahoo.com individual; Php500.00, institutional) for 2011, an ID is issued plus a 2011 PAARL
Mobile: 0921-6091795 souvenir pin is given to each individual who registers. Come @ the Miguel de
Telefax: 735-9406
Benavides Library, UST and be the first to get one.
CAROLYN R. DE JESUS
Letran College
Intramuros, Manila Sincerely yours,
Email: cprulona@yahoo.com;
carolr@letran.edu
Mobile: 0920-9283433
MA. THERESA B. VILLANUEVA
Ateneo De Manila University Sonia Gementiza
Loyola Heights, Quezon City Vice President/Chair, Conference Committee
Email: mvillanueva@ateneo.edu
Mobile: 0915-5139959
Noted by
EX-OFFICIO
CHRISTOPHER C. PARAS
Global City Innovative College
Bonifacio Global City, Taguig City
Email: paras.christopher@gmail.com
Roderick B. Ramos
Mobile: 0949-4490371 President
Telephone: 7577588 local 809