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“ Audit Customers” Expectations - Repositioning Internal Audit”
“ Know Your Customers” And “ Their Expectations” 2/62
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Risks, Controls, Corp. Governance, Compliance with statutes Value Adds (Bottomline / System Improvements) Corporate  Masters Stake Holder focus 3/62
CUSTOMER OPERATING  MANAGEMENT BUSINESS GROUP HEADS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Audit Customers & Their  Expectations 4/62
CUSTOMER CORPORATE EXECUTIVE MANAGEMENT EXPECTATIONS PROPER RESOURCE UTILISATION ARE CORPORATE GUIDELINES EFFECTIVELY FOLLOWED STATUTORY COMPLIANCE ASSURANCE THAT THINGS ARE IN ORDER Audit Customers & Their  Expectations 5/62
CUSTOMER BOARD AUDIT SUB-COMMITTEE STATUTORY AUDITORS Cost Auditor EXPECTATIONS CORPORATE GOVERNANCE REQUIREMENTS EFFECTIVENESS OF AUDIT FUNCTION SCOPE & COVERAGE OF INTERNAL AUDIT SYSTEM COMMENSURATE WITH SIZE OF BUSINESS Verification of Cost Accounting Records  Audit Customers & Their  Expectations 6/62
Customers Expectations & the drivers 7/62 - Too much focus on this may not be appreciated by Audit committee - May overlap with other initiatives on cost reduction process improvement etc,. Value from IA (For the cost / time invested) Business Group Management  ,[object Object],[object Object],Responsibilities & the risks faced Board Audit Committee The Balancing Act Expectation driven by Customer category
Customers Expectations & the drivers 8/62 Depends upon who is the “Boss” Evaluating “IA” as a function - part of Management “ Boss” ,[object Object],[object Object],Comfort level in assessing the existing controls before attestation External Auditors The Balancing Act Expectation driven by Customer category
Problem Identifier ? (or) Complete Solution Provider? 9/62
AN EXTENDED ROLE ,[object Object],[object Object],[object Object],[object Object],10/62
Emerging Thrust – Assurance Role 11/62
“ Risk Assessment”... ,[object Object],[object Object],[object Object],[object Object],12/62
The ‘five’ steps (or)  components in COSO’s Internal Control Framework Monitoring Risk Assessment Control Environment Control Activities Information &  Communication 1 2 3 4 5 13/62
Significance Likelihood ,[object Object],“ Risk Assessment”... 14/62
Internal Auditor is expected to  ,[object Object],[object Object],15/62
In the Area of Internal Consultancy  16/62
[object Object],[object Object],[object Object],[object Object],[object Object],Efficiency, Effectiveness & Productivity 17/62
[object Object],[object Object],[object Object],[object Object],Economy,  Efficiency & Effectiveness  18/62
Economy, Efficiency and Effectiveness Planned  Inputs Planned Progress Planned Outputs  (Policy Objectives) EFFICIENCY Actual Inputs (Resources Used) ECONOMY EFFECTIVENESS Process  Actual Outputs (Output Achieved) Relationship between inputs, processes and outputs and between economy, efficiency and effectiveness 19/62
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Facilitation Role 20/62
[object Object],[object Object],[object Object],[object Object],[object Object],Benefits Review 21/62
From ‘Good’ to ‘Great’ 22/62
23/62
24/62
Wish List! ,[object Object],[object Object],[object Object],25/62
26/62
27/62
[object Object],[object Object],[object Object],[object Object],[object Object],“ Great” means stand out from “Good” 28/62
Stake Holder focus Issues to be kept in mind Assurance ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],29/62
Stake Holder focus Issues to be kept in mind ,[object Object],[object Object],[object Object],[object Object],[object Object],30/62
Stake Holder focus Issues to be kept in mind   Business Value ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],31/62
[object Object],[object Object],[object Object],[object Object],[object Object],Stake Holder focus Issues to be kept in mind 32/62
Stake Holder focus Issues to be kept in mind On Audit Contribution ,[object Object],[object Object],[object Object],[object Object],33/62
[object Object],[object Object],[object Object],[object Object],[object Object],Stake Holder focus Issues to be kept in mind On Audit Management 34/62
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Stake Holder focus Issues to be kept in mind On Audit Management… 35/62
36/62
37/62
38/62
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Stake Holder focus Issues to be kept in mind On Audit Management… 39/62
[object Object],[object Object],[object Object],[object Object],[object Object],Stake Holder focus Issues to be kept in mind On Audit Relationships 40/62
Repositioning  Internal Audit to meet Customer Expectations 41/62
part b usiness advisor part p sychologist part f acilitator & part t echnician ! A Skilled Internal Auditor is multifaceted 42/62
Organisation functional structure  to facilitate comprehensive  Audit coverage IA  Skills / Competency   :  Build competencies &  capabilities  IA Practices   :  Adopt Best Practices &  use successful audit methodologies IA Marketing   :  Effectively market IA How to ‘add’ value? 43/62
IA  Skills / Competency Build competencies &  capabilities  44/62
Skills Required of Internal Auditors (adapted from Birkett et al., 1999A) 45/62
Individual Attributes Required of Internal Auditors (to be an effective Internal Auditor) 46/62
Individual Attributes Required of Internal Auditors 47/62
Individual Attributes Required of Internal Auditors 48/62
Individual Attributes Required of Internal Auditors 49/62
IA Practices   Adopt Best Practices & use successful audit methodologies 50/62
51/62
[object Object],[object Object],[object Object],[object Object],Internal Audit  Practices (From ‘good’ to great!) 52/62
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Internal Audit  Practices (From ‘good’ to great!) 53/62
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Internal Audit  Practices (From ‘good’ to ‘great’!) 54/62
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Internal Audit  Practices (From ‘good’ to ‘great’!) 55/62
Continuous Alignment 56/62
IA Marketing   Effectively market Internal Audit ! 57/62
[object Object],[object Object],[object Object],[object Object],[object Object],Marketing the Internal Audit  (Closer to Audit Customers) 58/62
[object Object],[object Object],[object Object],[object Object],[object Object],Marketing the Internal Audit  (Closer to Audit Customers) 59/62
Therefore the Key Success Factors are ….. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],60/62
P D C A Cycle PLAN ACT CHECK DO 1. ORGANISE YOURSELF 2. PLAN  CLEAR OBJECTIVES,  PRIORITISE 3. CLEAR DIRECTION FOR EFFECTIVE EXECUTION  4.  MONITOR PROGRESS CLOSELY 5. COMPARE RESULTS WITH PLAN 6. TAKE CORRECTIVE ACTION 61/62
Thank You. 62/62

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3a 3 Repositioning Internal Audit

  • 1. “ Audit Customers” Expectations - Repositioning Internal Audit”
  • 2. “ Know Your Customers” And “ Their Expectations” 2/62
  • 3.
  • 4.
  • 5. CUSTOMER CORPORATE EXECUTIVE MANAGEMENT EXPECTATIONS PROPER RESOURCE UTILISATION ARE CORPORATE GUIDELINES EFFECTIVELY FOLLOWED STATUTORY COMPLIANCE ASSURANCE THAT THINGS ARE IN ORDER Audit Customers & Their Expectations 5/62
  • 6. CUSTOMER BOARD AUDIT SUB-COMMITTEE STATUTORY AUDITORS Cost Auditor EXPECTATIONS CORPORATE GOVERNANCE REQUIREMENTS EFFECTIVENESS OF AUDIT FUNCTION SCOPE & COVERAGE OF INTERNAL AUDIT SYSTEM COMMENSURATE WITH SIZE OF BUSINESS Verification of Cost Accounting Records Audit Customers & Their Expectations 6/62
  • 7.
  • 8.
  • 9. Problem Identifier ? (or) Complete Solution Provider? 9/62
  • 10.
  • 11. Emerging Thrust – Assurance Role 11/62
  • 12.
  • 13. The ‘five’ steps (or) components in COSO’s Internal Control Framework Monitoring Risk Assessment Control Environment Control Activities Information & Communication 1 2 3 4 5 13/62
  • 14.
  • 15.
  • 16. In the Area of Internal Consultancy 16/62
  • 17.
  • 18.
  • 19. Economy, Efficiency and Effectiveness Planned Inputs Planned Progress Planned Outputs (Policy Objectives) EFFICIENCY Actual Inputs (Resources Used) ECONOMY EFFECTIVENESS Process Actual Outputs (Output Achieved) Relationship between inputs, processes and outputs and between economy, efficiency and effectiveness 19/62
  • 20.
  • 21.
  • 22. From ‘Good’ to ‘Great’ 22/62
  • 23. 23/62
  • 24. 24/62
  • 25.
  • 26. 26/62
  • 27. 27/62
  • 28.
  • 29.
  • 30.
  • 31.
  • 32.
  • 33.
  • 34.
  • 35.
  • 36. 36/62
  • 37. 37/62
  • 38. 38/62
  • 39.
  • 40.
  • 41. Repositioning Internal Audit to meet Customer Expectations 41/62
  • 42. part b usiness advisor part p sychologist part f acilitator & part t echnician ! A Skilled Internal Auditor is multifaceted 42/62
  • 43. Organisation functional structure to facilitate comprehensive Audit coverage IA Skills / Competency : Build competencies & capabilities IA Practices : Adopt Best Practices & use successful audit methodologies IA Marketing : Effectively market IA How to ‘add’ value? 43/62
  • 44. IA Skills / Competency Build competencies & capabilities 44/62
  • 45. Skills Required of Internal Auditors (adapted from Birkett et al., 1999A) 45/62
  • 46. Individual Attributes Required of Internal Auditors (to be an effective Internal Auditor) 46/62
  • 47. Individual Attributes Required of Internal Auditors 47/62
  • 48. Individual Attributes Required of Internal Auditors 48/62
  • 49. Individual Attributes Required of Internal Auditors 49/62
  • 50. IA Practices Adopt Best Practices & use successful audit methodologies 50/62
  • 51. 51/62
  • 52.
  • 53.
  • 54.
  • 55.
  • 57. IA Marketing Effectively market Internal Audit ! 57/62
  • 58.
  • 59.
  • 60.
  • 61. P D C A Cycle PLAN ACT CHECK DO 1. ORGANISE YOURSELF 2. PLAN CLEAR OBJECTIVES, PRIORITISE 3. CLEAR DIRECTION FOR EFFECTIVE EXECUTION 4. MONITOR PROGRESS CLOSELY 5. COMPARE RESULTS WITH PLAN 6. TAKE CORRECTIVE ACTION 61/62