2. COMMUNICATION
Communication is a process of
transferring information from one
entity to another
Or
"the imparting or interchange of
thoughts, opinions, or information by
speech, writing, or signs".
3. EFFECTIVE COMMUNICATION
Communication which is
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Efficient
Successful
Useful
Helpful
Valuable
Of use
Effectual
"The ability to communicate effectively
through speaking as well as in writing is
highly valued”
5. Non verbal communication
“Nonverbal communication plays a key role
in every person's day to day life”
Communicating through sending or receiving wordless
messages
Gestures
Body language
8. Visual communication
It is communication by presenting information
through visual form.
•
Work on computer
•
Management Information system (MIS)
•
Presentation of reports
“It refer to the actual presentation of information “
Evaluation of a good visual design is based on
measuring comprehension by the audience
9. Oral communication
It describes any type of inter-action
that makes use of spoken words .
“It is a vital part of the modern
business world“
10. The types of oral communication commonly
used within an organization include
staff meetings
presentations
personal discussions
telephone calls
informal conversation
face-to-face meetings
Speeches
Teleconferences
videoconferences.
11. Issues in Oral Communication
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The Place of Pronunciation
Accuracy and Fluency
The Interaction Effect
The Role of Listening
12. Written Communication
It means communication by means of written
symbols.(either printed or handwritten).
E-mail
memos
orders
proposals
quotations
Written
communication
in business
letters
forms
minutes
contracts
13. Poorly written message
creates confusion and
misunderstanding
Thus, understanding
• the purpose,
• the audience,
• the message
• the channel is essential
14. Essentials in written
communication
1. Composition and style
audience
Create an outline
Use AIDA -Attention-Interest-Desire-Actio n
Identify your main theme
Use simple language
2. Structure
reader friendly
easier to read
16. A senior, Mr Richardson, calls Mr Smith, the work supervisor, to
come to his office. When Mr Smith walks in a minute or two later,
the CEO is busy with what appears to be an unexpected but very
important telephone conversation. In due course, he replaces the
receiver, but his mind, clearly, is still very much on
what he had just heard.
Hi. Mr. smith
please sit down
CASE 1
at the moment, we have an official lunch break lasting one h
As from the first of next month, I want to reduce this lunch b
to 30 minutes only, and bring the afternoon quitting tim
forward by a half-hour.
No doubt, the staff will appreciate the
opportunity to get home earlier.
Will you please inform everyone concerned?
Thanks for your time."
17. Mr Richardson begins to examine some
papers on his desk and waves with his hand to indicate that
he has nothing further to tell the supervisor.
The supervisor, in turn, opens his mouth as if starting to say something
but thinks better of it and all he utters is a weak "OK, Mr Richardson."
Mr Smith exits.
18. The CEO calls his supervisor into his office.
He is on the telephone when Mr Smith
arrives.
Take a seat,
won't you?
I shouldn't be long."
CAS
E
2
After 15 minutes
hat was our landlord. He dropped quite a bombshell. They hav
d this building, which means we will have to be out f here in
w months. Oh, well. Maybe it's a blessing in disguise; we're
ther cramped in these premises, aren't we?" …………………………
19. ……………….."Hopefully, everything will work out. How are things by you?
hope no one is aggravating you too much. Now, this is why I called you:
o or three people have come to me with the suggestion that we shorten the
unch break, so that everyone can knock off earlier. What do you think?"
Well, personally I'd welcome the change,
and I know that some of the office people
would think the same way.
On the other hand, many of our
workers do a lot of shopping during the
lunch hour at the big mall over the road.
They might need a full hour for this,
and after work might not be so convenient...
aybe I should canvass everybody and come back to you with a consensus.
We're pretty busy right now...
Can I attend to it next week and come back to you?"
"Excellent. I know there's a lot of pressure now.
20. Conclusion
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Be clear
Get to the point
Be personnel
Listen
Think before you speak
Be positive
Establish trust
Learn how to use tone & body language
together
• Never assume anything
• Learn how to talk business
21. “Think like the wise man but communicate in the
language of the people”
Thank you
