WHAT  we communicate HOW  we communicate Personnel Communication
The way company personnel communicate with each other can make all the difference between efficiency and ineptitude,  succ...
Managers need to realize that successful communication is no one-way process but reciprocity is the essence of communicati...
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4
3
2
1
Mr. Weber and  Mr. Zili Meeting
Mr. Weber calls his supervisor, Mr. Zili, into his office. He is on the telephone  when Mr. Zili arrives.
"Good morning Mr Zili"
Mr. Weber  whispers courteously, after  Excusing  himself to the person on the line.
Take a seat, please. I shouldn't be long.
Thanks for your patience.
Mr Weber adds after putting down the  phone a couple of minutes later.
It was my mother, she’s slightly sick, just a flu, but she is old and for old people everything is “terrible”, I think she...
Oh, Mr. Weber, I’m sorry very much, I hope she gets ok soon.
I hope so! And she will. She is very strong!.
Now, this is why I called you: two or three people have come to me with a proposal: shorten the lunch break, so that every...
Yes, last week, Tom told me about this idea that was going around.
Well, I’d like to know what do you think about it…
Well, personally I'd welcome the change, and I know that some of the office people would think the same way.
I see…
On the other hand, many of our workers do a lot of shopping during the lunch hour at the big mall over the road. They migh...
So…it will be necessary to check it out a little more…
Yes! I  think the same. I should poll everybody and come back to you with a consensus.
Good…How long will it take?
It will take a couple of days, if you don’t mind I can get some feedback for the next week.
Great! Keep in touch and let me know how we can sort this issue out.
END
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Personnel Communication II

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Personnel Communication II

  1. 1. WHAT we communicate HOW we communicate Personnel Communication
  2. 2. The way company personnel communicate with each other can make all the difference between efficiency and ineptitude, success and failure, making money or losing it. Ineffective communication is a major, yet avoidable, obstacle to business productivity.
  3. 3. Managers need to realize that successful communication is no one-way process but reciprocity is the essence of communication. Let’s see two examples of good and bad communication.
  4. 4. 5
  5. 5. 4
  6. 6. 3
  7. 7. 2
  8. 8. 1
  9. 9. Mr. Weber and Mr. Zili Meeting
  10. 10. Mr. Weber calls his supervisor, Mr. Zili, into his office. He is on the telephone when Mr. Zili arrives.
  11. 11. "Good morning Mr Zili"
  12. 12. Mr. Weber whispers courteously, after Excusing himself to the person on the line.
  13. 13. Take a seat, please. I shouldn't be long.
  14. 14. Thanks for your patience.
  15. 15. Mr Weber adds after putting down the phone a couple of minutes later.
  16. 16. It was my mother, she’s slightly sick, just a flu, but she is old and for old people everything is “terrible”, I think she’s missing us, specially my children, so this weekend we’re going to see her.
  17. 17. Oh, Mr. Weber, I’m sorry very much, I hope she gets ok soon.
  18. 18. I hope so! And she will. She is very strong!.
  19. 19. Now, this is why I called you: two or three people have come to me with a proposal: shorten the lunch break, so that everyone can knock off earlier.
  20. 20. Yes, last week, Tom told me about this idea that was going around.
  21. 21. Well, I’d like to know what do you think about it…
  22. 22. Well, personally I'd welcome the change, and I know that some of the office people would think the same way.
  23. 23. I see…
  24. 24. On the other hand, many of our workers do a lot of shopping during the lunch hour at the big mall over the road. They might need a full hour for this, and after work might not be so convenient...
  25. 25. So…it will be necessary to check it out a little more…
  26. 26. Yes! I think the same. I should poll everybody and come back to you with a consensus.
  27. 27. Good…How long will it take?
  28. 28. It will take a couple of days, if you don’t mind I can get some feedback for the next week.
  29. 29. Great! Keep in touch and let me know how we can sort this issue out.
  30. 30. END

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