2. Introduce Customer Service Philosophy
Our Promise
We will treat everyone just as we wish to be treated.
Customer Service Standards
We are “Directors of First Impressions,” so we strive to make that first impression with our customer, a positive one!
take ownership of all problem or concern
be prepared to accommodate both internal and external customers
and are expected to:
be able to answer questions about services, or
provide the name and phone number of someone who can answer the question
direct phone calls to another employee/department and introduce ourselves and needs before hanging up after the connection
respond to internal and external calls, e-mails, and requests for services or products by the next business day
always follow-up
If we tell you we will do something, we will be certain to do it!
3. Trust
We treat everyone with respect and dignity and provide impartial service.
Encouragement
We maintain a productive work environment which encourages teamwork through communication, cooperation and pursuing common goals.
Acceptance
Accept responsibility and are accountable for our performance and the results of our actions.
Maintain
We maintain professionalism, courtesy and integrity in all of our endeavors.
Willingness
We recognize and accept that inevitable change and innovation within the organization will encourage growth
Organization
We contribute ideas and information toward the accomplishment of collective efforts and goals, and be receptive to the ideas and information of others.
Respect
Are committed to our organization and to our co-workers, and respect management and employees alike.
Knowledge
We translate knowledge into desirable action
Introduce Customer Service Philosophy
