1. IMPLEMENTATION GUIDANCE
ENABLING SUCCESSFUL BUSINESS TRANSFORMATION
ORACLE TAM SERVICES
IMPLEMENTATION BEST
PRACTICES:
Effectively implementing business application solutions requires a
To successfully implement
Oracle business applications, dedicated, clearly defined approach to broad business transformation, not
companies should keep the simply the implementation of great technology. Successful business
following in mind:
outcomes and technical implementations are intricately linked—one cannot
• Develop a clearly defined exist without the other.
business transformation
strategy. Ensure the
strategy is supported by Oracle’s support organization has garnered best practices in business
business and technology application implementation through years of working closely with
personnel.
• Ensure that a governance thousands of customers. Oracle’s tested best practices help guide and
body is held accountable structure successful implementations in the areas of people, process,
for achieving business
strategy goals.
technology, strategy, and governance—all of which are critical components
• Actively review all of ongoing implementation and business success.
business processes to
ensure they are
streamlined and supported To help customers implement Oracle applications and transform their
by business objectives. businesses using best practices, Oracle maintains a Technical Account
• Ensure data quality is
actively owned and
Management (TAM) team designed to provide a broad spectrum of support
managed by the business and advice throughout a customer’s business transformation to help ensure
• Customize key sustainable success and expected business outcomes.
communication for each
target audience
• Ensure that design
principles adhere to best
practices for implementing
packaged application Guidance for the Overall Application Implementation Effort
solutions Oracle’s TAM team comprises applications experts dedicated to helping
• Validate technical
decisions to ensure
customers successfully deploy business transformation solutions.
optimal technology use Implementation experts work with customers onsite, guiding them through
and functionality. all phases of the project lifecycle by providing both business and technical
• Establish metrics and
values for each target user expertise and guidance. These experts focus on four key areas for successful
group to ensure that business application implementation.
intended business
outcomes are achieved
• Obtain user feedback Program Governance—TAMs can help you set up the appropriate
frequently for continuous governance structure for your business application implementation and
improvement.
transformation. TAM provides an ongoing perspective at the strategic,
program, and project levels, and helps the governance team make well-
informed decisions to ensure the correct execution of business application
strategies across people, process, and technology areas. This proactive
support includes steering committee involvement as well as program and
project management guidance and oversite—all equally critical in the
successful execution of a business application strategy.
Business Application Program Assurance— These implementation
experts analyze all phases of your implementation throughout the project
lifecycle and provide you with customized assessment reports on the status
of your implementation. These reports describe the issues and risks that
affect the success of your implementation, and provide actionable corrective
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2. recommendations with their anticipated business impact. Assessments are
completed regularly and shared with your program governance team, all
levels of management, and executive sponsors.
Functional Expertise—TAM experts leverage their deep product
knowledge of Oracle applications to identify solutions to your business
problems, ensuring your Oracle solution delivers desired business
outcomes. These application implementation experts stress the importance
of best practices in business process design and functional application
design to ensure that your technical solution is easily maintained, expanded,
and upgradeable.
Advocacy—TAMs work in strong partnership with you to help ensure that
the right experts from Oracle are involved throughout the implementation
process to keep your business application strategy on track. TAMs have
direct access to the best resources within Oracle—from Product Marketing
and Strategy to Product Development and Support—to ensure your
implementation runs smoothly if a critical product issue does arise.
Application Expert Services Enables Optimal Technology Solutions
Application Expert Services (AES) helps you develop the optimal technical
solution for a smooth implementation. AES personnel are closely aligned
with Oracle’s development team and provide a unique blend of deep
technical expertise and knowledge of complex business applications
functionality. These experts work directly with you and the TAM to
develop pragmatic and innovative solutions that address specific
customization, integration, and performance concerns, as well as other
highly complex technical challenges. They proactively identify issues that
may compromise your implementation, and help reduce the risk of incorrect
design and configuration decisions that could result in costly reworks.
Application Expert Services offerings include the following:
• Technical workshops for project staff members
• Performance and scalability optimization
• Solutions for specific business problems and technical best
practices for implementing these solutions
• Assistance in developing business integration strategies
• Technical assistance in upgrade planning and execution
Implementation Effectiveness Services Improves and Maximizes
Success
Oracle’s Implementation Effectiveness Services team offers post
deployment services designed to help you improve end-user adoption and
maximize your long-term success. IES experts perform detailed assessments
and provide ongoing improvement plans that include actionable
recommendations. IES offers the following services:
End-User Survey Diagnostic (EUSD)—Provides a broad-based view of
end-user attitudes and perceptions to help organizations prioritize future
enhancements and increase user adoption. By analyzing the survey data,
organizations can focus their future investments in areas that will have the
greatest impact on user satisfaction and productivity—with minimal
resource expenditure.
Usability Assessment (UA)—Provides a detailed assessment of key areas
that can be targeted to increase user value and productivity. The assessment
offers practical recommendations for application flow and business
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