The CEO of Chaparral Regional Hospital has been hearing complaints from patients and staff about long wait times and rude physicians. As a quality improvement consultant, you have been hired to design and implement a Quality Improvement Plan. The Chief Financial Officer questioned the value of surveying patient satisfaction. In your response email, you will explain that patient satisfaction is important for quality improvement because it provides feedback from customers on their experiences, and improving patient satisfaction can increase revenue and reduce costs.

1. competency
Evaluate the role and importance of patient satisfaction.
Course Scenario
Chaparral Regional Hospital is a small, urban hospital of
approximately 60 beds, and offers the following:
Emergency room services
Intensive care
Surgical care
Obstetrics
Diagnostic services
Some rehabilitation therapies
Inpatient pharmacy services
Geriatric services
Consumer physician referral services
Recently, the CEO has been hearing complaints from both
patients and staff, varying from long wait times to rude
physicians. You have been hired to design and implement a
Quality Improvement Plan to help uncover quality problems and

2. to satisfactorily resolve them.
Scenario Continued
You started inviting various members of the organization to join
you in the QI development team. You received an email back
from the Chief Financial Officer who questioned the value of
surveying patient satisfaction. You must craft an email response
to her explaining the role of patient satisfaction in quality
improvement and why it is important.
Instructions
Your email should use proper email formatting (including
subject line description) and contain language appropriate to the
receiver.
Emails are typically formatted in the following way:
Begin with a greeting
Thank the recipient
State your purpose
Add your closing remarks
End with a closing
Although an email does not typically include citations, you may
have to provide support for your statements, particularly those
that involve numerical statistics and quotes from other sources.
You would cite this per APA in your email.

3. APA formatting for the email, and proper grammar,
punctuation, and form is required.