The document is a curriculum vitae for Ho Que Phuong that includes personal information, a synopsis, educational background, and work experience. It summarizes that Phuong has over 3 years of experience in roles such as Quality Assurance Engineer and Project Manager Assistant, with a focus on quality management. Her experience includes establishing a Quality Management System and enhancing process maturity. She is seeking opportunities to further contribute and learn.

1. CURRICULUM VITAE
PERSONAL INFORMATION
Full Name: HO QUE PHUONG
Sex: Female
Date of Birth: May 12, 1986
Marrial Status Single
Permanent Address: 303/36 Tan Chanh Hiep 21 Street, District 12, HCM City
Cell Phone: 0986. 794. 952
Mail: phuong.hoque@gmail.com
SYNOPSIS
With over 3 years of experience in many different roles and in many different kind of
business, I’m always highly appreciated to be a proactive member of the QA team.
Specially, during working as a Project Manager Assistant for CMMI project, which is
established to improve Quality Management System (QMS) as well as to enhance maturity
ability of my organization (LARION Computing Co. Ltd.) based on CMMI-Dev Level 3
standard and working as a Quality Assurance Engineer at the present, I accumulated
valuable knowledge and skills.
Besides, I’m always improving more my knowledge as well as soft skills to meet new
challenges. Now, I’m also finding a chance to affirm myself in the working environment
which enhances contribution and learning.
EDUCATIONAL BACKGROUND
March, 2012: Got PMBOK Lite 4.0 certificate (PMBOK stands for Project
Management Body Of Knowledge) – a certificate of project
management, issued by Management Quality Institute (MQI)
March, 2011: Got Internal Auditor certificate, issued by Tri Viet Consulting Limited
Company
May, 2011: Got PMBOK Lite 4.0 internal certificate, issued by LARION Computing
Company
December, 2010: Completed the CMMI-Dev Level 3 course (CMMI stands for Capability
Maturity Model Integration) – a course of quality management system
improvement for software companies, is financed by Ministry of
Information and Communications
October, 2008: Graduated from HCMC Economy University with major in Banking
Finance
And attended many kind of other small courses related to soft skills which were not issued
certificates
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2. WORKING EXPERIENCE
 July, 2012 – Present
Quality Assurance Engineer – LARION Computing, HCMC (www.elarion.com)
After closure of CMMI project, I come back to work as a QA Engineer for QA unit.
My major responsibilities are:
 To perform periodic audit to ensure that the software projects comply with
project’s defined processes as well as the functional units comply with the
organizational standard processes
 To audit the documents to ensure quality of the documents before baseline
 To manage and maintain data belonging to organizational process asset
library
 To verify measurement data sent by the software projects monthly
 To make plans, reports according to QA Head’s requests
 March, 2011 – June, 2012
Project Manager Assistant – LARION Computing, HCMC (www.elarion.com)
Beside I’m taking role of Quality Assurance Engineer, I’m also working as a Project
Manager Assistant for CMMI project. Being one of core project members, my major
responsibilities are:
 To follow up progress of projects chosen for appraisal and report to my Project
Manager
 To resolve administration and communicate with the relevant stakeholders
(Representative of Ministry of Information & Communications, Project
Managers, consultant, etc.) to discuss necessary information
 To define documents related to project management. Ex: Communication
Plan, Project Management Plan, Configuration Management Plan, etc.
 To review and appraise other software projects whether has complied with set
of organizational standard processes or not
 To collect all related evidences to get readiness for official appraisal
implemented by Software Engineering Institute (SEI), USA
 To attend almost meeting with my Project Manager and consultant to take
notes meeting contents and distribute to project team later
 To work with the other team members to create evidences for the appraisal,
particularly the evidences for SEPG which is responsible for improving and
maintaining organizational QMS
 March, 2010 – March, 2011
Quality Assurance Engineer – LARION Computing, HCMC (www.elarion.com)
Quality Assurance Engineer is the first position I’ve worked for LARION company.
With the position, I’m member of QA unit and my major responsibilities are:
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3.  To hold and take part in the internal audits to ensure the Software
Development Center (SDC) and the functional department / units comply with
processes / regulations of organization based on ISO 9001:2008 standard
 To define new processes / regulations, or update and improve the existing
ones to be suitable for the current business situation
 To define training materials, such as ISO 9001:2008 training video, newcomer
guidelines, or how-to documents, etc.
 To summarize quality objectives statistics of SDC and the functional
department / units and report to Board of Director (BoD)
 To monitor, baseline and distribute the Quality Objectives of organization and
related documents to staff via email and the internal website
 To interview internships for QA unit
 To be presenter of almost meetings held by QA unit
 To support other functional department / units as requested. Ex: Admin unit,
HR unit or Media & Culture unit, etc.
 June, 2009 – December, 2009
Customer Representative, Viet Nam Prudential Finance Limited Company
(www.prudential.com.vn)
With the position, I realized that my communication skill as well as my self-confidence
are improved better. Because I have to talk to many kind of customers every day and
twist their arms to choose our product and service. My responsibilities are:
 To consult and make loan contracts for customer
 To support and answer issues related to contract
 To ensure sale target each month
 July, 2008 – September, 2008
Bank Card Consultant (Part-time), Viet Nam International Bank
(www.vib.com.vn)
During finding a opportunity to work as an official employee for a bank, I have taken
the role of a Bank Card Consultant as a part-time job to do stuff such as:
 To find potential customers and provide them information related to bank
cards, particularly international debit/credit cards
 To make the contracts for customers to use the bank cards
 To answers customers’ questions during using them
 January, 2008 – April, 2008
Trainee, Asia Commercial Bank, (www.acb.com.vn)
I have worked as a trainee for Sales Department when I was a senior student. My
responsibilities are
 To propose ideas for customer care strategy: Birthday celebration for VIP
customers, good partners, etc.
 To research customer care programs of the competitors
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4.  To support other team members to do statistics reports
Skills
 Communication Skill:
Frequently communicate with the relevant stakeholders, such as Board of Director,
Project Manager(s), QA Head, etc. due to job requirements to get required
information as well as to complete my assigned tasks
 Presentation Skill:
I used to be the representative to present QA unit’s activities in the interview of
CMMI-Dev Level 3
Moreover, I’m usually the representative for QA unit to present meeting contents
related to ISO 9001:2008
 Organization & Problem Solving Skill:
With the role of Vice President of Union at LARION Computing Co. Ltd. , I coordinate
with other team members to hold activities as well as events at organization level and
union level. Example:
 “Food Festival” in July, 2011
 An activity with the name “Meaning of life” to ??? supports for an employee
when her family has difficult
 Etc.
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