1. 331303 English for Hotel Business Asst.Prof. Phunsuk Kannarik

2. Part 5Hotel Reservations and Check In

3. Ways to Reserve Hotel Rooms Online Reservations Reservations by Telephone Fax Message Face to Face Reservations

4. Online Reservation Form

5. Online Reservation Form

6. Online Reservation Form

7. Reading and Writing Practice Read the fax reservation given on the next slide and reply to the reservations by fax, completing the fax message, asking for more additional information you require.

8. Reservation by Fax Message Date : 13th March 2004 From : Kate James To : Melissa Hotel Attention : Reservations No. of Pages 1 1 Could you please reserve a double room with private bath for Mr. and Mrs. Davies? They will be arriving on the 18th of April and staying for 3 nights ( departure on the morning of the 21st of April ). It is their 25th wedding anniversary, so could you arrange for champagne and flowers to be placed in the room? Looking forward to receiving your confirmation, with exact cost, by return. Regards COMFORT TOUR LONDON

9. Reservation by Fax Message Melissa Hotel FAX MESSAGE From: __________ Date: _______________ To : __________________ No. of pages : ________/ Attention : ________________________ Thank you for your booking for __________________.I have reserved ____________________________________________________________________ . Price for _____________________________________ is normally $ 165 per night. The total price ______________________________________________ . ________________________ if you return the enclosed reservation form. _________________________________________________, please do not hesitate to write again. Regards

10. Fax Reservation Form Hotel Reservation Form “InnovAsia 2005” September 21-23,2005 The Ambassador Hotel Bangkok Attention to:Khun Wattanee Uttabolyukol SeniorSales Manager The Ambassador Hotel Bangkok 171 Sukhumvit Soi 11 Road, North Klongtoey, Wattana, Bangkok, 10110 Thailand Tel: +66-2-254 0444 Ext.1612 Fax: +66-2-254 7506 E-mail: salesbkk@amtel.co.th Website: www.amel.co.th/bangkok Please check your room requirements as below: Standard room at Main Wing Single Room : US$ 40.-net Twin Room : US$ 45.-net

11. Fax Reservation Form Superior room at Tower Wing  Single Room : US$ 50.-net  Twin Room : US$ 55.-net Note: The above room rates are for room including breakfast charge only. Other expenses such as food& beverages, telephone, laundry, etc. will be separately charged to individual guest account. Family Name _________________________ First Name_____________________________ Company _________________________________________________________________ Position _________________________________________________________________ Address _________________________________________________________________ Telephone _________________________________________________________________ E-mail ________________________________ Fax : __________________________ Single Room ______________ room (s) Twin Room ______________ room (s) Arrival Date _______________ Flight NO. ____________ Arrival Time ______________ Departure Date _______________ Flight NO. ___________ DepartureTime __________ Special request _______________________________________________________________ All reservation must be guaranteed with a major credit card.

12. Fax Reservation Form Card Company____________________________ Card No. ___________________________ Expiry Day ____________________________ Name of Cardholder _________________ Date _____________________________ Singnature of Cardholder _____________ Guests wishing to cancle their room reservation must nortify the hotel 48 hours prior to arrival and a cancellation number obtained. In the event that no such notice is given, a charge equivalent to one night’s accommodation will be billed to the guest’s credit card. All reservation may be considered guaranteed and confirmation will be faxed to you. Confirmed by _____________________ Signature _________________________ Booking No. _____________________ Date _________________________ Please send this form to Fax: +66-2-254 7506 E-mail: salesbkk@amtel.co.th