English for Hotel Business: Part 5 Reservatons and Check In


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English for Hotel Business: Part 5 Reservatons and Check In

  1. 1. 331303<br />English for Hotel Business<br />Asst.Prof. Phunsuk Kannarik<br />
  2. 2. Part 5Hotel Reservations and Check In<br />
  3. 3. Ways to Reserve Hotel Rooms<br />Online Reservations<br />Reservations by Telephone<br />Fax Message<br />Face to Face Reservations<br />
  4. 4. Online Reservation Form<br />
  5. 5. Online Reservation Form <br />
  6. 6. Online Reservation Form <br />
  7. 7. Reading and Writing Practice<br /> Read the fax reservation given on the next<br /> slide and reply to the reservations by fax,<br /> completing the fax message, asking for more<br /> additional information you require. <br />
  8. 8. Reservation by Fax Message<br />Date : 13th March 2004<br /> From : Kate James<br /> To : Melissa Hotel <br />Attention : Reservations No. of Pages 1 1<br />Could you please reserve a double room with private bath for Mr. and Mrs. Davies? They will be arriving on the 18th of April and staying for 3 nights ( departure on the morning of the 21st of April ).<br />It is their 25th wedding anniversary, so could you arrange for champagne and flowers to be placed in the room?<br />Looking forward to receiving your confirmation, with exact cost, by return.<br />Regards<br />COMFORT TOUR<br />LONDON<br />
  9. 9. Reservation by Fax Message<br />Melissa Hotel<br />FAX MESSAGE<br />From: __________ Date: _______________<br /> To : __________________ No. of pages : ________/<br /> Attention : ________________________<br /> Thank you for your booking for __________________.I have reserved <br />____________________________________________________________________ .<br /> Price for _____________________________________ is normally $ 165 per night. The total price ______________________________________________ .<br /> ________________________ if you return the enclosed reservation form. _________________________________________________, please do not hesitate to write again.<br />Regards<br />
  10. 10. Fax Reservation Form<br />Hotel Reservation Form<br />“InnovAsia 2005” September 21-23,2005<br />The Ambassador Hotel Bangkok <br />Attention to:Khun Wattanee Uttabolyukol<br /> SeniorSales Manager<br />The Ambassador Hotel Bangkok<br /> 171 Sukhumvit Soi 11 Road,<br /> North Klongtoey, Wattana,<br /> Bangkok, 10110 Thailand<br />Tel: +66-2-254 0444 Ext.1612 Fax: +66-2-254 7506<br />E-mail: salesbkk@amtel.co.th Website: www.amel.co.th/bangkok<br /> Please check your room requirements as below:<br />Standard room at Main Wing<br />Single Room : US$ 40.-net<br />Twin Room : US$ 45.-net<br />
  11. 11. Fax Reservation Form<br />Superior room at Tower Wing<br /> Single Room : US$ 50.-net<br /> Twin Room : US$ 55.-net<br />Note: The above room rates are for room including breakfast charge only. Other expenses such as food& beverages, telephone, laundry, etc. will be separately charged to individual guest account.<br />Family Name _________________________ First Name_____________________________<br />Company _________________________________________________________________<br />Position _________________________________________________________________<br />Address _________________________________________________________________<br />Telephone _________________________________________________________________<br />E-mail ________________________________ Fax : __________________________<br />Single Room ______________ room (s)<br />Twin Room ______________ room (s)<br />Arrival Date _______________ Flight NO. ____________ Arrival Time ______________<br />Departure Date _______________ Flight NO. ___________ DepartureTime __________<br />Special request _______________________________________________________________<br />All reservation must be guaranteed with a major credit card.<br />
  12. 12. Fax Reservation Form<br />Card Company____________________________ Card No. ___________________________<br />Expiry Day ____________________________ Name of Cardholder _________________<br />Date _____________________________ Singnature of Cardholder _____________<br />Guests wishing to cancle their room reservation must nortify the hotel 48 hours prior to arrival and a cancellation number obtained. In the event that no such notice is given, a charge equivalent to one night’s accommodation will be billed to the guest’s credit card. All reservation may be considered guaranteed and confirmation will be faxed to you.<br />Confirmed by _____________________ Signature _________________________<br />Booking No. _____________________ Date _________________________<br />Please send this form to Fax: +66-2-254 7506 E-mail: salesbkk@amtel.co.th<br />