English for Hotel Business: Part 8 Check Out

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English for Hotel Business: Part 8 Check Out

  1. 1. 331303<br />English for Hotel Business<br />Asst.Prof. Phunsuk Kannarik<br />
  2. 2. Part 8Check Out <br />
  3. 3. Checking out Steps<br />The guest asks about the room number.<br /> Ex. “ May I have your room number?”<br /> You ask the guest’s name.<br /> Ex. “ May I have your name, please?”<br />You get a hotel bill from cashier and show it to <br /> guest.<br /> Ex. “ I’m going to get your bill straight away.”<br /> “ Here you are. Would you like to check it?<br />
  4. 4. 4. If the guest asks some of the items in the bill,<br /> explain carefully and politely.<br /> Ex. Guest: “ Do you know what these extra <br /> are from?”<br /> You: “ Phone call, I think, I’ll check if you<br /> like.”<br />5. You ask the guest how he or she would like to pay.<br /> Ex.” How would you like to pay?”<br />6. You express the goodwill of the hotel. <br /> Ex. “ Thank you very much for staying with us.<br /> Have a good journey.”<br />
  5. 5. Methods of Payment<br />Cash<br />Credit Card<br />3. Traveler’s Check<br />Full Bill on the Company Account<br />
  6. 6. Speaking Practice<br /> 1. What items would you expect to find on <br /> a hotel bill? Continue this list:<br /> 1. Meals<br /> 2. Phone call<br /> 3._________________<br /> 4._________________<br /> 5._________________<br /> 6._________________<br /> 7._________________<br />
  7. 7. 2. In pairs, act out the dialogue between a<br /> receptionist and a guest who is checking out,<br /> using the idea given below. You can join<br /> several ideas if you wish.<br /> The guest might… The receptionist might… <br /> - wish to pay the - ask about room <br /> bill and leave number<br /> - say room number - ask the guest’s name<br /> - say name - promise to get the<br /> guest’s bill<br />
  8. 8. The guest might… The receptionist might…<br /> - ask some of the - explain the items <br /> items the guest asks<br /> - want to know - want to know about<br /> if a certain card method of payment<br /> is acceptable - want to see the<br /> guest’s credit card<br /> - accept payment and<br /> give a receipt<br /> - express the goodwill<br />

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