This document outlines several key features and factors related to corporate social responsibility (CSR). It discusses CSR features such as conducting social audits, arranging public meetings, helping the needy, and going beyond legal compliance. It also discusses CSR's importance in protecting various social groups like consumers, employees, investors, and the community. Additionally, the document examines factors that can determine ethical or unethical business behavior, such as stages of moral development and moral situations involving rights, duties, virtues, vices, agreements and laws.

4. FEATURES OF CSR
 Conduct social audit
 Arrange public meetings
 Obtaining collective results
 Help the needy
 More than the law

6.  To earn profit through efficient business management and not by exploiting consumers,
employees and other social groups.
 To follow business laws honestly and to maintain cordial relations with all sections of
the society.
 To create good corporate image for the enterprise through systematic image building
measures.
 To fulfill global customer needs at globally approved quality and globally competitive
prices. This may be treated as social responsibility to global business environment.

7.  To provide goods and services as per the needs of consumers .
 To provide maximum possible satisfaction to consumers by :
i. providing quality goods and
ii. guaranteeing about the lifetime performance of the product supplied and
iii. to provide satisfactory after sale service.
 To avoid all monopolistic/ unfair trade practices which are harmful to consumers.
 To avoid artificial scarcity of goods and services and thereby ensure fair and equitable
distribution, to allow free and fair competition in the market.
 To supply goods at fair and reasonable prices to consumers.
 To honor and protect the rights of consumers.
 To follow honestly the code of fair business practices/ the code of business ethics.

8.  To provide best possible working conditions and thereby to make workplace
attractive and agreeable to employees.
 To create a sense of belonging and to motivate employees to contribute their
best towards the progress of the enterprise by:
i. providing just and fair wages and allowances to employees,
ii. introducing fair work standards and norms,
iii. providing a security of employment ,
iv. introducing impartial promotion and transfer policies for the entire labor force.
 To recognize and honor the workers rights to: fair wages, participate in
decisions affecting them and to join trade unions.
 To recognize, appreciate and encourage special skills and capabilities of
employees.

9.  To keep the business enterprise stable and dynamic. In addition, to run the business in a
cost conscious and efficient manner so as to stay in the business over a long period.
 To earn sufficient profit and to bring financial soundness to the company and also to the
investment of shareholders.
 To provide fair return on capital provided in the form of reasonable dividend.
 To supply complete and accurate information about the financial position of the
company through reports and circulars.
 To take investors into confidence and to consult them as and when necessary.

10.  To pay taxes, duties, fees etc. regularly and honestly.
 To respect and follow different commercial, industrial and other relevant laws, rules
and regulations.
 To offer co-operation to the government in the execution of different economic
policies.
 To avoid the use of corrupt and unethical means to seek favors from the government
and politicians.
 To avoid tax evasion and to assist the government in promoting exports.
 To submit various returns/ forms/ documents etc. to government authorities correctly
and in time.

11.  To generate employment opportunities and to provide better life and welfare
to all members of society.
 To see to it that all amenities of the local community are not damaged.
 To avoid bad effluents, smoky chimneys and other forms of pollution. To
preserve ecological balance.
 To contribute towards economic growth, economic stability and national
security.
 To provide financial support to social and cultural activities. Also contribute
to social causes like education and rural development.
 To improve the quality of products and to look after the welfare of the local
community.

12.  Ethics is a science of morals. It deals with values that reflects conduct.
 Ethics is a set of principles or standards that direct human behavior. They act as guidelines
or standards as to how humans behave in a particular situation.
 Ethics is intangible in nature.
 Ethics is derived from the Greek word “ Ethos” meaning character. Thus the character of a
person is very important.
 Ethics distinguishes between what is right and wrong, good and bad, ethical and unethical,
moral or immoral.
 Every profession has its own ethical standards that acts as a code of conduct, which is to be
strictly followed by each professional while discharging their duties.

13.  Business Ethics is a system of moral principles and values that are applied to business
activities.
 Business Ethics is an extension of values of personal life to business.
 It deals with morals, principles, values and code of conducts in the business.
 All business activities should be conducted morally and ethically which is appreciated by
everyone.
 All activities or actions of businesses should cause no harm to any person or anything.
 All rules and regulation, standards set should be followed strictly by all business
enterprises.

14.  Refers to code of conduct
 Based on moral and social values
 Provides protection to social groups
 Provides basic framework for business
 Needs willing acceptance
 Education and guidance required for introduction

15.  For checking business malpractices
 Improving consumer confidence
 Making businessmen conscious of social responsibilities
 Protecting consumer rights and social welfare
 Protecting social groups
 Developing cordial relations between business and society
 Creating good image of business

20. FACTORS THAT DETERMINE ETHICALFACTORS THAT DETERMINE ETHICAL
AND UNETHICAL BEHAVIOURAND UNETHICAL BEHAVIOUR
1. Stages Of Moral Development{Level of Moral Development}:
a) Pre-conventional level: At this stage, moral decisions are taken to avoid punishment as it
is against societal norms or for fulfilling one’s own needs.
b) Conventional level: At this stage, individuals select their moral options based on the
cultural norms of the society to which they belong.
c) Post- conventional level: At this is the final stage where an individuals follow self-
chosen ethical principles . He does not care for majority’s option when he is convinced that
he is right.
1. Moral Situation
a) Rights and duties
b) Virtues and vices
c) Agreements and laws