provides an overview to the services offered by mss

1. mss
providing support: people
organisational
strategy
bid management
process

2. about peter mannion
Peter has a strong background in general management with
over 30 years of experience, gained at different levels with
MITIE, Haden Building Management and How Group.
Peter’s core strengths are the training and development of people and the forming of
operating structures to deliver great customer service. He can also create and generate
visionary thinking in organisations.
Winning profitable business is key to most companies; Peter can help with developing
successful tender strategies, submissions and presentations.
Process and procedure are essential to reduce variability, Peter’s approach will achieve this
peter mannion
and act as a foundation for quality management.
contact:
m. 07921 456275
e. peter@mannionss.co.uk
w. www.mannionss.co.uk

3. people
As service organisations expand, the need for good quality
managers to run divisions, teams, departments, account teams,
service streams etc. is a challenge for most organisations.
Peter has developed a unique 12 module training programme that will provide your current and
aspiring managers with the skills and techniques they need to manage successfully. Each module
is interactive and delivered over 4 hours, this means that even the busiest of managers should
be able to attend.
The outputs from each training module are
measurable. At the end of each module the manager essential modules
individual will agree specific actions that
1. making customer service work
they will start, stop and continue to do.
Line managers can measure success through 2. communicating effectively
performance appraisals. 3. creative problem solving
The company will benefit from: 4. working with teams
improved customer satisfaction 5. managing conflict
increased customer retention 6. managing change
higher levels of employee satisfaction 7. presentation skills
improved teamwork 8. leadership
people
retention of talent and knowledge 9. negotiating to win
10. creating motivated teams
11. managing time effectively
12. building better relationships

4. organisational
Typically, traditional structures are formed from the top down.
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By working with your existing management team, mss can create an organisational
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structure that is genuinely customer focused, i.e. we start at the service delivery end and
work back from there.
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We make sure that the right customer facing people have the necessary hard and soft
skills to perform. We apply the same thinking for all ‘back of house’ functions to ensure we
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create a top performing team.
During the process we also look at:
productivity
adjacencies
communication
levels of teamwork
business performance
When teams are structured correctly, everyone benefits. Employees like to be a part
of a winning team, Directors and shareholders see the tangible benefits and
organisational
customers feel they are valued, appreciated and treated as individuals.

5. strategy
Many references to change are slightly clichéd now,
but there is no escaping the fact that all service companies
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must constantly innovate to maintain and gain market share and
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increase customer satisfaction, revenues and profit.
mss can assist you and your team in creating a visionary organisation from which will be
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generated a richness of ideas and thoughts, some of which will contribute significantly to the
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future success of the business.
Most managers are so busy with daily challenges, they have little time to think about next month,
let alone 2 or 3 years time. Some people are more adept at visionary and creative thinking, so
nking,
During the process we:
create a vision
strategy
by collecting and condensing these ideas, we can make progress at a faster pace.
we form cross sectional teams
agree specific actions to achieve a goal
give people ownership of actions
we communicate
we measure progress

6. bid management
So the business development guys have landed the opportunity
rtunity
to tender for a project that the business would love to win..
Over recent years the tendering process has developed at a remarkable pace. To win today,
you can no longer compete on price alone, in some market sectors price is a ‘given’. The same
goes for quality. You are required to submit a concise, easy to navigate document that looks
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and feels professional. Less is more.
To win, yes you have to do all the compliant stuff, but it’s the next step that will differentiate
ntiate
you. By showing a deep level of knowledge and understanding of what the customer and
consumers of that service really want, which is usually over and above what is articulated in the
ted
document, you will need to put forward solutions and choices to satisfy these perceived needs.
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This is where you really add value.
By asking the right questions, of the right people, at the right time, you can take your
knowledge to a higher level.
mss will help you to:
bid management
form a bid strategy
gather intelligence
structure a bid timeline with inputs
ask the right questions
write key elements of the submission
identify differentiators
produce a stunning document
develop a winning presentation

7. process
Whether your aspiration or business objective is to
obtain an ISO standard, or to have a robust set of
processes and procedures to achieve a consistently
high level of performance, mss can help you
construct and improve how you generate, implement,
monitor and review your quality management system.
Growing organisations are addressing the issue of improved knowledge
management (KM), to benefit customers, employees and employers, mss can
assist companies to achieve high levels of KM inside their businesses.
In assisting you with organisational structure, people, business strategy and
the winning of work, mss focus on the primary end to end customer touching
processes that gain and sustain competitive advantage. It’s primary business
process
processes that deliver value to customers.