d.Hub - A Disaster Recovery Service - Created at the Global Service Jam 2014, Boston, MA.

1. A service system that reduces stress&
increases comfort
while providing basic needs for families, individuals,
and urban communities
before, during, and after a disaster.
Boston Service Jam 2014 / Liza Pesenson / Kasia Sinczak / Lia Milito / Lars Leimanis / Alexander Wilcox Cheek
d.Hub

2. shelters / communications / services / logistics
We work with existing service providers, relief organizations,
and infrastructure. d.Hubs are stored in and deployed at central
community locations like T-Stops, Rail and Bus Stations, Civic
Centers, Post Offices, Schools, and more.
After the physical spots are established, phone and tablet apps
help to connect and orient people, provide updates, and help
community members help each other.
d.Hub

3. CrisisCommons.org

4. ShelterBox.org

5. Shigeru Ban Architects

6. d.Hub is designed to:
Be More Modular
Be More Efficient
Be More Orderly
Be More Dignified
Be Ready
Be Customizable
Be Potentially Long-Term

7. stakeholders
relief
organizations,
federal agencies,
ngos
Red CrossNational Guard
fema voa
Army Corps of Engineers
Children’s Disaster Services
Salvation Army
Feeding America
Local Medics, Hospitals
Local Shelters, Schools
Pharmacists
Medical Professionals
Leaders
Students
SAFE SPOTS
Hobos
Individuals
Families
Elderly
Disabled
Counselors
Farmers
Construction Workers
Volunteer Civil Services
Veterinarians
Water Purification
Religious Groups
existing
services
community members
floods
tornadoes
fires
hurricanes
power
outages
communication
outages
healthcare needs
contaminated watersanitation
food
displaced
people
panic
and anxiety

8. louisa
55, parent, nurse
Jamaica Plain Resident
Working Mom, Nurse
Married, Two Kids
Middle Class
Uses an Older Smart Phone
Nursing Degree
Works 50 hours a week;
Worries about children (ages 12, 15);
Never had outside parenting support;
Extended family lives in her home country;
Sleeps 5-6 hours a night.
Texts with her kids a lot, mostly for ride coordination;
Works with them on homework every night;
Uses public transportation as much as she can;
Volunteers at community health clinic in the summer.

9. john jane jamie
11 7 4
Dorchester Residents
Siblings
Live with Dad + Step Mom
Large Extended Family
ESL
Tech Use Only at School
Seen “Frozen” Twice
Used to having lots of responsibility;
All love to dance;
Picky eaters (only eat chicken nuggets);
High energy, Low self-regulation.
In jeopardy of repeating grades due to tardiness;
All social in the community;
Parents want them to all go to be first generation to
attend college;
Love to have fun!

10. drew
19, student
Kendall Square Resident
MIT Student
PoliSci Major
Upper-Middle Class
from Mamaroneck, NY
Wears Skinny Jeans
Spends 32 Minutes on Hair
Active social life and always on twitter #yolo;
Binges on popular tv shows like “House of Cards”;
Concerned about personal image;
Lives on mobile phone;
Alturistic and a bit naïve;
GPA 2.9
Needs to be connected 24/7; wears FuelBand;
Makes time to hang out with friends for life balance;
Seeks social validation.

11. deanna
40, working professional
Beacon Hill Resident
Partner at Big 4 Firm
Recently Single
Well-Educated
Affluent
Tech-Savvy
Works 60+ hour weeks;
“Always on”;
Control freak, neat freak;
Tight social circle, but not geographically close.
Needs access to news and information; knowing
what’s going on is crucial. Uses social media as
primary source of information. Keeps in sync with
family, friends, colleagues.
Also needs caffeine, personal space, a child-free
environment, structure.

12. Family sees commercial for Safespot

13. Family receives survey in mail, opts to
register with app. Mom indicates that
she is a nurse.

14. Hurricane forecasted.
App alerts parents and
provides pre-storm info.

15. Home flooded.

16. Within 24 hours app
notifies parents that
Safespot is present
at local T. Prompts to
check in. Family checks
in and says they need
shelter. Also confirm
that uncle has already
checked in with a hub
across the city.

17. Family arrives at Safespot hub.
App alerts them that shelter is ready and directs them
to finds color coded shelter wall.

19. Family assembles shelter.

26. Mother gets notification that her medical services
are needed and provides medical service.

27. Family checks out
by scanning code
on their shelter.

31. artifacts
people +
agencies
logistics
people
information
artifacts,
touchpoints,
services
pre-pre-
disaster
d.Hub Packs
Deployed + Stored,
Census
Safespot
Disaster-Specific Modules
Red Cross,
Army Corps of Engineers,
Mobile Carriers,
Medical Groups
Red Cross,
Army Corps of Engineers,
Mobile Carriers,
Medical Groups,
Volunteer Relief Workers
Red Cross,
Army Corps of Engineers,
Mobile Carriers,
Medical Groups,
Volunteer Relief Workers
Community Volunteers
Doctors, Pharmacists,
Construction Workers,
Therapists,
Sign-in; Skills Board; Needs List
Storm-Specific Instructions;
Safespot Sites
Census and Registration
of Community Resources
Shelter-in-Place or
Move to Existing Community Shelters
Deployment
Individual and Family Preparation
Personal Needs and SuppliesPacks stored locally;
Others storied at regional
deployment spots
Gathering & Organizing
Supplies Early
Coordinating Groups
Deploying Artifacts Specific to
Anticipated Disaster, if appropriate
Coordinating Groups
Setting up Central Hub;
Establish Power, Communications;
People Coordination;
Supplies Distribution
Central Hub Providing
Food, Shelter, Clothing,
Communications, Power Grid,
Medical Services, Mental Health
Services, Children’s Needs
Skilled Workers
Medical Supplies;
Food and Clothing
Crowd-Sourced Updates, Maps;
Skills Boards;
Who’s Where?
d.Hub Community Hub;
d.Hub Modules
pre-
disaster
disaster
strikes
immediately
after
the days
that follow
backstage
frontstage
Ad Campaign Redefining
Preparedness for
Community Members;
Orients Them to d.Hub
Boston Service Jam 2014 / Liza Pesenson / Kasia Sinczak / Lia Milito / Lars Leimanis / Alexander Wilcox Cheek

44. Boston Service Jam 2014 / Liza Pesenson / Kasia Sinczak / Lia Milito / Lars Leimanis / Alexander Wilcox Cheek
d.Hub