In this module we will discuss :- What is the procedure to send products to FC? How to check the details of payments and returns on seller panel? How to raise a ticket from support tab?

1. Fulfillment center-
Creation and tracking of
consignment
In this module we will discuss :-
1. What is the procedure to send products to FC?
2. How to check the details of payments and returns on seller panel?
3. How to raise a ticket from support tab?

2. What is the procedure to send products to FC?
Create consignment
(Consignment creation)
Book the time slot of your FC
Send the stock to your FC
Track your consignments

3. Creation of consignment is necessary to send products to FC. To create a consignment, follow these
steps-
1.
1
Click on Warehouse
Manager
What is the procedure to send products to FC?
2
Find the desired FC by its
Warehouse id
2.

4. 3.
3
Click on Create
Consignment
What is the procedure to send products to FC?

5. 5
What is the procedure to send products to FC?
6
4
You can check the
available units in FC
4.
Enter the units you want to
transfer
5.
Click on Create consignment6.

6. 7
What is the procedure to send products to FC?
Whichever products are
falling under Invalid
product list will not be
added in the total
consignment units
7.
Invalid products- Products for which HSN is not present will fall in this bucket. These products will be
greyed out

7. Valid products- This
section will mention all
the products in the
consignment including
the products for which
capacity is breached
Products for which
capacity is breached will
be displayed first,
followed by rest of the
products
8
What is the procedure to send products to FC?
8.

8. If the Current consignment
units is more than the
Maximum allowed units,
you need to reduce the
units and make it less or
equivalent in number to
Maximum allowed units
What is the procedure to send products to FC?
8a.
8a
8b
Click here to Reduce the
units
8b.
Click on schedule now to
schedule your booking
slot
Click on Confirm
10
9
9.
10.

9. 11
What is the procedure to send products to FC?
A pop-up will appear,
here you can select your
slot according to the
availability of units and
time
Click on Confirm
11.
12.
12
Note- If the number of units exceed the availability then you need to create multiple consignments.

10. What is the procedure to send products to FC?
Click on Done to confirm
the consignment
13.
13

11. What is the procedure to send products to FC?
This is the creation date
of your consignment
14.
Ensure that your
consignment reaches the
Warehouse on the
scheduled Date and Time
15.
14 15

12. What is the procedure to send products to FC?
Click on Download STN16.
16

13. What is the procedure to send products to FC?
18
17
Select the source warehouse
from where the products will
be shipped to FC
17.
Click on confirm
STN invoice will be
downloaded in your
system
18.

14. What is the procedure to send products to FC?
This is a sample of STN
invoice
You have to take print
of this page and sent it
along with the
shipment to FC
19.
19

15. What is the procedure to send products to FC?
To schedule your booking
later, click on Later
20.
20
Click on Confirm21.
21
To schedule your time slot, follow these steps-

16. What is the procedure to send products to FC?
Click on Done to initiate
the consignment
successfully
22.
22
Note- You need to schedule you consignment otherwise your consignment will not be created.

17. What is the procedure to send products to FC?
Click here to schedule your
respective consignment
23.
23

18. 24
What is the procedure to send products to FC?
A pop-up will appear,
here you can select your
slot according to the
availability of units and
time
Click on Confirm
24.
25.
25
Note- If the number of units exceed the availability then you need to create multiple consignments.

19. What is the procedure to send products to FC?
Click on Done to confirm
the consignment
26.
26

20. What is the procedure to send products to FC?
This is the creation date
of your consignment
27.
Ensure that your
consignment reaches the
Warehouse on the
scheduled Date and Time
28.
27 28

21. To create consignment in bulk, follow these steps-
1. Click on Warehouse
Manager
Find the desired FC by its
Warehouse id
2.
What is the procedure to send products to FC in
bulk?
1
2

22. 3. Click on Create
Consignment
What is the procedure to send products to FC in
bulk?
3

23. What is the procedure to send products to FC in
bulk?
4. Click on Bulk STN
Upload
4

24. What is the procedure to send products to FC in
bulk?
Click on Download
Sample CSV
5.
5

25. Enter the Product Id,
Warehouse Id and
Quantity
Enter only those product
ids which are already
tagged in the respective
warehouse
6.
What is the procedure to send products to FC in
bulk?
Note- Save the file in (.csv) format and do not use special characters in the file name.
6

26. What is the procedure to send products to FC in
bulk?
7. Click on Choose file to
Upload saved file
a.
b. Click on Upload
7a
7b

27. What is the procedure to send products to FC in
bulk?
You can check the status
of the processed file in
file center
8.
8

28. What is the procedure to send products to FC in
bulk?
9
Click on Track Consignment9.

29. What is the procedure to send products to FC in
bulk?
Here you can check your
created STN
10.
10

30. What is the procedure to send products to FC in
bulk?
In case STN is not created,
Seller can download the
processed file from file center
to check for any errors
11.
11

31. What is the procedure to send products to FC in
bulk?
Click on Review12.
12

32. What is the procedure to send products to FC in
bulk?
Select Schedule Now13.
13
14
Click on Confirm14.

33. What is the procedure to send products to FC in
bulk?
Select the available slot15. a.
b. Click on Confirm
15a
15b

34. What is the procedure to send products to FC in
bulk?
Your consignment has been
created
Click on Done
16.
16

35. What is the procedure to send products to FC in
bulk?
Here you can check your
scheduled date and time
Ensure that your consignment
reaches the Warehouse on the
scheduled Date and Time
17.
17

36. What is the procedure to send products to FC in
bulk?
18. Click on Download STN from
the dropdown
18

37. What is the procedure to send products to FC in
bulk?
Select the source warehouse
from where the products will
be shipped to FC
19.
Click on confirm
STN invoice will be
downloaded in your
system
20.
19
20

38. What is the procedure to send products to FC in
bulk?
This is a sample of STN
invoice
You have to take print
of this page and sent it
along with the
shipment to FC
21.
21

39. How can you track your consignment?
2
1
Click on Warehouse
Manager
1.
Click on Track consignment2.

40. How can you track your consignment?
3
Click on respective
Consignment Name
3.

41. 5
4
You can check your
Tracking id
4.
Once you create the
consignment, you can
check the status of your
consignment
5.
How can you track your consignment?

42. It means you have created
the consignment and your
products are ready for
transfer
a.
Status – Ready for Transfer
a
How can you track your consignment?

43. It means the consignment
is in transit and is yet to
arrive at FC
a.
It means the consignment
has arrived at the FC in
the scheduled time slot
b.
a
Status – Arrived
b
How can you track your consignment?

44. It means the product
counting is yet to be done
It means the product
counting is completed
and matched with the
data
It means the product
count does not match
with the data
However the received
units will be proceeded
for Quality check process
c.
a.
b.
a
b
c
Status – Counted
How can you track your consignment?

45. b
a
c
It means the Quality
check of the products is
yet to be done
It means the quality
check of the products is
completed and products
are stored successfully in
the FC
It means the quality of the
products is rejected
Now, the FC spoc will
connect with you for the
same
c.
a.
b.
Status – Inbound completed
How can you track your consignment?

46. d
It means the quality
check process of
received partial units is
completed and products
are stored successfully in
the FC
d.
Status – Inbound completed
How can you track your consignment?

47. a) Units Transferred-
Number of units that
you have transferred
b) Units Arrived-
Number of units that
has arrived at FC
c) QC Failed- Number
of units which has
been failed in the
Quality check process
d) Net Inbound-
Number of units which
is stored in FC
6.
7
Click on Download CSV
to download the complete
data
7.
How can you track your consignment?
6a 6b 6c 6d

48. You can check the
complete consignment
details
8.
8
How can you track your consignment?

49. Need help?

50. To raise a ticket related to the fulfillment center, follow these steps
Click on seller helpdesk1.
1
2
Click on support2.
How to raise a ticket from support tab?

51. Click on fulfillment
center
3.
3
How to raise a ticket from support tab?

52. Select the sub-category
of your query
4.
How to raise a ticket from support tab?
5
4
Select the additional-
category of your query
5.

53. Read the instructions
carefully
6.
How to raise a ticket from support tab?
7
6
Enter the details and
click on submit ticket
Our support team will
get in touch with you
soon
7.

54. Thanks everyone!
For any query please raise a ticket on support