SocCnx11 - Social Business Adaptation Framework - What Works & What Doesn't

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“Back in 2008 (http://www.gartner.com/newsroom/id/758914) and then again in 2013 (http://www.gartner.com/newsroom/id/2402115 and http://www.gartner.com/newsroom/id/2319215) Gartner stated how between 70% to 80% of Social Business projects would fail in the short time frame of a couple of years, mostly due to a lack of purpose and clear business imperatives. That means that 7 or 8 out of 10 social business programs will eventually fail no matter how hard people may try. What IF there is a way of doing things differently while embarking on the so-called social business and digital transformation journeys? This is what this session will be about, i.e. learning more about successful Social Business Adaptation Framework(s) to help identify critical business imperatives, define governance models, identify 3 core business use cases, build networks of change leaders, put together an enablement & education program to eventually become a Socially Integrated Enterprise. Join us to learn more!”

Software

Social Connections 11 Chicago, June 1-2 2017
Social Business Adaptation
Framework - What Works & What
Doesn’t
Luis Suarez, panagenda
@elsua

PLATINUM SPONSORS
GOLD SPONSORS
SILVER SPONSORS

Social Connections 11 Chicago, June 1-2 2017
Narrative Matters … Social Business Adoption
Adaptation
cc: crsan - https://www.flickr.com/photos/27539822@N05

Social Connections 11 Chicago, June 1-2 2017
Successful Patterns of Modern Collaboration
• From Adaptation
to Engagement
• Wirearchy as
organising
principle
cc: Marc_Smith - https://www.flickr.com/photos/49503165485@N01

Social Connections 11 Chicago, June 1-2 2017
Social Business Adaptation Framework
• Identify Business Imperative(s)
• Have a Governance Model
• Build a Solid Library of Use Cases
• Enable Your Early Adapters (i.e. Change
Agents)
• Education & Enablement
(http://bit.ly/BlueIQCaseStudy)

Social Connections 11 Chicago, June 1-2 2017
Identify Business Imperative(s)
• Employee
dis(Engagement)
cc: bark - https://www.flickr.com/photos/49503168860@N01
http://bit.ly/BizImperative

Social Connections 11 Chicago, June 1-2 2017
The Sad State of Global Workplace Engagement
Source - http://bit.ly/GallupDisengaged

Social Connections 11 Chicago, June 1-2 2017
Do Employees Really Know What’s Expected of Them?
Source - http://bit.ly/GallupUSDisengaged

Social Connections 11 Chicago, June 1-2 2017
Have a Governance Model
• Guidelines,
Not Rules!
• Explore!
cc: kennymatic - https://www.flickr.com/photos/99472898@N00
http://bit.ly/GovModel

Social Connections 11 Chicago, June 1-2 2017
IBM’s Social Computing Guidelines
• http://bit.ly/IBMS
CG
• Social Media
Governance -
http://bit.ly/SCG
Examples

Social Connections 11 Chicago, June 1-2 2017
Build a Solid Library of Use Cases
• Work Out Loud
• Lead by
Example
• Walk the Talk!
cc: RichGrundy - https://www.flickr.com/photos/32888907@N03
http://bit.ly/BizUseCases

Social Connections 11 Chicago, June 1-2 2017
Social Business Use Cases

Social Connections 11 Chicago, June 1-2 2017
Patterns for the Social & Digital Enterprise
• White Paper -
http://bit.ly/IBMSocBizPat
terns

Social Connections 11 Chicago, June 1-2 2017
Top 3 Use Cases - Working Out Loud
http://workingoutloud.com
cc: Philip McMaster PeacePlusOne_!/ - https://www.flickr.com/photos/7300793@N06

Social Connections 11 Chicago, June 1-2 2017
Top 3 Use Cases - (Social) File Sharing
cc: tronathan - https://www.flickr.com/photos/19923809@N04

Social Connections 11 Chicago, June 1-2 2017
Top 3 Use Cases - Ask Questions
Openly!
cc: Unhindered by Talent - https://www.flickr.com/photos/26406919@N00

Social Connections 11 Chicago, June 1-2 2017
Enable Early Adapters (Change Agents)
• Lead AND
Inspire the
Change!
• Build
Community!
cc: nitot - https://www.flickr.com/photos/19663157@N00
http://bit.ly/EarlyAdapters

Social Connections 11 Chicago, June 1-2 2017
Education & Enablement
• Help Model New
Behaviours &
Mindset -
http://bit.ly/BlueIQCas
eStudy
cc: Lupuca - https://www.flickr.com/photos/95639384@N08
http://bit.ly/EducEnablement

Social Connections 11 Chicago, June 1-2 2017
Bonus Tip: Measure Your Progress
But… DON’T Tell Anyone About It!

Social Connections 11 Chicago, June 1-2 2017
Final Tip: Get Started!
• Stop Talking,
Start Doing
(Today!)
cc: Sukianto Hamzah Christopher - https://www.flickr.com/photos/30902880@N00

Social Connections 11 Chicago, June 1-2 2017
Questions?

Social Connections 11 Chicago, June 1-2 2017
Thank You!
cc: Sukianto Hamzah Christopher - https://www.flickr.com/photos/30902880@N00
Luis Suarez
Digital Transformation & Data Analytics Adviser
eMail: luis.suarez@panagenda.com
Mobile #: +34 679 722 947
Twitter: @elsua
Web site: http://www.panagenda.com

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HCL Notes und Nomad Fehlerbehebung für Dummies

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Webinar Recording: https://www.panagenda.com/webinars/hcl-notes-and-nomad-troubleshooting-for-dummies/ The number of systems IT and support have to handle is growing faster and faster, while headcounts in those departments struggle to keep pace. This means less and less time to deal with any single system (like Notes), which leads to reduced operational efficiency. On top of that, newer personnel is often also unfamiliar with the HCL stack. Come and join Christoph Adler on April 18 who will condense their whopping 20+ years of field experience with HCL Notes and Nomad troubleshooting into a single webinar. Get an eye-opening boost in knowledge and skills – whether you are an inquiring beginner or a seasoned admin. Benefit from real uses cases we encountered in the wild to learn how you can quickly and easily deal with many common situations and find out what to do if you can’t solve it on your own. What you will learn - Learn how to react fast and what to do when things go wrong with Notes or Nomad, and how to isolate and/or reproduce the issue. - Understand where to look for information (logs, NSDs, etc.), how to easily collect it, and how to interpret what you find. - Accelerate time to resolution when escalating to HCL support by having all the right things in hand from the start.

HCL Notes and Nomad Troubleshooting for Dummies

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Webinar Recording: https://www.panagenda.com/webinars/the-ceo-having-ms-teams-call-quality-issues-now-what/ If your organization relies on Microsoft Teams for all your calls and meetings, then it is critical for your MS Teams call quality to be consistent and reliable, especially for executives. Why? Because you don’t want that Monday morning meeting with your CIO complaining he was contacted by someone in the C-Suite about Microsoft Teams performance issues that STILL haven’t been fixed. So how do you quickly troubleshoot reported issues with MS Teams call quality? You need all the detailed telemetry data, and the performance metrics for the endpoint devices and networks, brought together into a single-pane-of-glass where you can analyze them and find the root cause. And you need that data from the end-user perspective, not some bot running on a virtual machine in your corporate office. Traditional monitoring and network management tools are no longer effective in today’s ‘Work-from-Anywhere’ environment. They leave too many blind spots for performance troubleshooting, especially for employees working remotely. Join us for this webinar where you will receive an introduction to OfficeExpert, a next-level Digital Experience Monitoring (DEM) solution. This SaaS product provides end-to-end visibility to measure the performance of Microsoft Teams from endpoint devices. It brings all the information to your fingertips in a single interface for analysis. If you want to know the truth about your employees’ digital experience, quickly fix the issues reported by executives, and proactively help those users suffering in silence, you need a modernized DEM solution like OfficeExpert. It’s the best way to quickly address issues with MS Teams call quality. What you will learn - Fast troubleshooting for MS Teams call quality issues - Real-time performance monitoring for Teams calls and meetings - Monitoring endpoint device health (CPU, memory usage, background processes, etc.) - Spotlight slow ISPs causing poor performance and more.

The CEO is Having MS Teams Call Quality Issues! Now What?

panagenda

Webinar Recording: https://www.panagenda.com/webinars/how-to-improve-hardware-asset-management/ The rationale for undergoing regular IT hardware upgrades is based on outdated thinking. If you are tied to a legacy refresh cycle for end-user devices every 3-5 years, then you are most likely upgrading sooner than necessary. There is a better, less-costly method for hardware asset management using data-driven decisions based on performance metrics. In this webinar we are going to show how modernized digital experience monitoring (DEM) solutions can help you avoid costly IT hardware upgrades and get the most out of your technology investments. Why Adopt a Need-Based Approach to Your End-User Device Refresh Strategy? Need-based procurement moves away from refreshing devices based on an arbitrary deadline that makes little sense. By evaluating the production performance data of an end-user computer, an IT operations group can determine if the device still satisfies an appropriate digital experience level for the employee. Enterprise organizations can save hundreds of thousands of dollars yearly by using need-based procurement rather than traditional IT hardware refresh cycles. Please join us for this real-world discussion on measuring IT hardware performance metrics from end-user devices to determine their upgrade / replacement needs. If you want to move to a need-based hardware asset management cycle, then you should see how accurate, device performance metrics can provide the actionable insights you need. What you will learn - A cost optimization strategy for I&O leaders - Avoiding unnecessary, costly hardware refresh cycles - Using data-drive budget planning for future hardware expenses - Enjoying predictable costs for maintaining and modernizing IT hardware

Are Those End-User Hardware Upgrades Necessary Right Now? Maybe Not

panagenda

Webinar Recording: https://www.panagenda.com/webinars/all-you-need-to-know-about-hcl-notes-64-bit-clients/ Let’s face it, it took a while but now chances are that with the release of HCL Domino 12.0.2 there will finally be an HCL Notes 64-bit client! Time to get excited! Or maybe not? At first glance, you might think it’s a simple upgrade and you’re done. But when was life ever that simple? Upgrading to an HCL Notes 64-bit client comes with quite a few things you want to consider. Such as changes in install location, problems with certain coding constructs in Domino applications, and third-party add-ins are just a few bumps on your road. And as with any new software, there are also considerations about performance, stability and security. You want to be prepared, of course. In our webinar, about how to run HCL Nomad Configurations on any device we showed you that MarvelClient Roaming can help you solve many challenges. It enables you to automatically back up, restore, and share configurations (desktop, recent apps, settings, and more) among devices using Nomad. Of course, we went a little further. So in our webinar and live demo about how to bring HCL Nomad and Domino together without SafeLinx, we showed you the skills needed to operate Nomad Web with Domino directly. By checking out the recordings, you can learn how to install and configure the Nomad Web Server, how it works from a user’s point of view, and in which scenarios you might want to keep using SafeLinx. Join our webinar on January 31, and you will leave with a good understanding of any issues and considerations around the new HCL Notes 64-bit client which allows you to plan your way forward with confidence. What you will learn - How to install HCL Notes 64-bit clients from scratch - How to upgrade old 32-bit clients - Daily challenges when operating 64-bit clients - A look at performance and stability - Domino application design issues - Third-party add-in dependencies

All You Need to Know About HCL Notes 64-Bit Clients

panagenda

Webinar Recording: https://www.panagenda.com/webinars/alles-was-sie-uber-hcl-notes-64-bit-clients-wissen-mussen/ Es hat eine Weile gedauert, aber jetzt stehen die Chancen gut, dass es mit der Veröffentlichung von HCL Domino 12.0.2 endlich einen HCL Notes 64-Bit-Client geben wird! Zeit, sich zu freuen. Oder vielleicht doch nicht? Im ersten Augenblick mag man denken, dass ein einfaches Upgrade ausreicht, um den Wechsel auf 64-Bit Clients zu vollziehen. Aber wann war das Leben jemals so einfach? Beim Upgrade auf einen HCL Notes 64-Bit-Client gibt es einige Dinge zu beachten: Änderungen des Installationsortes, Probleme mit gewissen Code-Konstruktionen in Domino-Anwendungen sowie Add-Ins von Drittanbietern sind nur einige der Stolpersteine auf dem Weg. Außerdem sind, wie bei der Einführung jeder neuen Software, wichtige Überlegungen zu Leistung, Stabilität und Sicherheit zu berücksichtigen. Darauf wollen Sie natürlich vorbereitet sein. In unserem Webinar über die Ausführung von HCL Nomad Konfigurationen auf jedem Gerät haben wir gezeigt, dass MarvelClient Roaming bei der Lösung vieler Herausforderungen helfen kann. Das Programm ermöglicht die automatische Sicherung, Wiederherstellung und gemeinsame Nutzung von Konfigurationen (Desktop, aktuelle Anwendungen, Einstellungen und mehr) für HCL Nomad auf verschiedenen Geräten. Natürlich sind wir noch ein wenig weiter gegangen. In unserem Webinar und unserer Live-Demo über die Zusammenführung von HCL Nomad und Domino ohne SafeLinx haben wir Ihnen gezeigt, welche Voraussetzungen erforderlich sind, um Nomad Web direkt mit Domino zu betreiben. In den Video-Aufzeichnungen erfahren Sie, wie Sie den Nomad Web Server installieren und konfigurieren, wie er aus der Sicht eines Anwenders funktioniert und in welchen Szenarien Sie SafeLinx weiter nutzen sollten. Nehmen Sie an unserem Webinar am 24. Januar teil, und Sie werden mit einem guten Verständnis aller Probleme und Überlegungen rund um den neuen HCL Notes 64-Bit-Client nach Hause gehen, so dass Sie Ihr weiteres Vorgehen mit Sicherheit planen können. Dabei gehen wir besonders auf die folgenden Themen ein: - Wie installiert man HCL Notes 64-Bit-Clients von Grund auf - Wie aktualisiert man alte 32-Bit-Clients - Was sind die alltäglichen Herausforderungen beim Betrieb von 64-Bit-Clients - Leistung und Stabilität unter die Lupe genommen - Die Probleme beim Design von Domino-Anwendungen - Welche Abhängigkeiten mit Add-Ins von Drittanbietern bestehen

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3. Social Connections 11 Chicago, June 1-2 2017 Narrative Matters … Social Business Adoption Adaptation cc: crsan - https://www.flickr.com/photos/27539822@N05

4. Social Connections 11 Chicago, June 1-2 2017 Successful Patterns of Modern Collaboration • From Adaptation to Engagement • Wirearchy as organising principle cc: Marc_Smith - https://www.flickr.com/photos/49503165485@N01

5. Social Connections 11 Chicago, June 1-2 2017 Social Business Adaptation Framework • Identify Business Imperative(s) • Have a Governance Model • Build a Solid Library of Use Cases • Enable Your Early Adapters (i.e. Change Agents) • Education & Enablement (http://bit.ly/BlueIQCaseStudy)

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7. Social Connections 11 Chicago, June 1-2 2017 The Sad State of Global Workplace Engagement Source - http://bit.ly/GallupDisengaged

8. Social Connections 11 Chicago, June 1-2 2017 Do Employees Really Know What’s Expected of Them? Source - http://bit.ly/GallupUSDisengaged

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10. Social Connections 11 Chicago, June 1-2 2017 IBM’s Social Computing Guidelines • http://bit.ly/IBMS CG • Social Media Governance - http://bit.ly/SCG Examples

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22. Social Connections 11 Chicago, June 1-2 2017 Thank You! cc: Sukianto Hamzah Christopher - https://www.flickr.com/photos/30902880@N00 Luis Suarez Digital Transformation & Data Analytics Adviser eMail: luis.suarez@panagenda.com Mobile #: +34 679 722 947 Twitter: @elsua Web site: http://www.panagenda.com

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