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Open Voice #03 - Finbar Lage and Daan Gönning (Rabobank)
- 1. With the Rabo Assistent Voice enabled banking Digitalization & Innovation @Rabobank Daan Gönning Finbar Hage September 24th 2018
- 2. Why is Rabobank at OpenVoice? • Started in February 2018 • Launched the Rabo Assistant as launching partner of Google in July 2018 • A lot of experiences & learnings we want to share
- 3. Why is Rabobank at OpenVoice?
- 4. Why did we bother?
- 5. Why did we bother?
- 6. Why did we bother?
- 8. Our visit to the Zoo
- 10. Wow, Rabobank is really doing cool stuff
- 12. Product Owner / champion Data scientists Marketing Development Chief pushing officer Compliance, legal, risk Conversation design
- 13. • 1500 tot 2000 daily active users • Rated 3/5 in Google Play Store How are we doing so far?
- 14. What’s next? CURRENTVERSION UPCOMING FEATURES Ask for balance Set a spending limit Budget update Block & Replace card (new september 1st) Show latest transactions Payment-features
- 15. • Help us creating the best voice-based banking service? Join our beta, test new features and give feedback. • Scan the QR code or send an email to rabovoice@rabobank.nl Thank you!
Editor's Notes
- Finbar: We Developed the first version of the Rabo Assistent as part of a wider program to implement, test and own new channels Daan: It is part of several cases we are running on channels like Google Assistant, WhatsApp for Business and Facebook Messenger. Ranging from simple q&a to in-channel games or services.
- Finbar: For a bank; being where the customer is, is key. And of course the customer increasingly is not in our traditional or even less traditional channels. Daan: Specifically for the ‘voice’ enabled channels we see interesting usecases. Easy access to financial information, related or not related to the situation that the client is in. Finbar: Mass digital interaction with our bank currently still is less complex. For instance, we have round a 100 million simple balance-checks on our app every month. We are currently bringing those services to voice
- Daan: or as we formulated this for our team:
- Daan: Google helped us to design our first action.
- Daan: With the people from Google Zoo we did the design in a few days
- Daan: With the people from Google Zoo we did the design in a few days
- Finbar: Next was building our first action. Getting a team together that held all champions needed. :
- Daan: With some usual and less usual roles dedicated in our team Finbar: That was key in getting the action ready in less then a month. And building the basis for a nice backlog of other services
- Finbar: we are happy with the results. Options ARE limited, but we are learning a lot out of the interaction. Daan: This input is also used in our further development of services
- Daan: The Rabobank Assistent really triggered the team. The energy is enormous and new features are planned and tested at speed.