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Homeward Trust Participant Satisfaction Survey 2018 and Youth Housing First Satisfaction Survey 2018 Project Summary
- 1. Homeward Trust Participant Satisfaction Survey 2018 and Youth Housing First Satisfaction Survey 2018 Project Summary Respondents Total % 332 950 34.9 350 1060 33.0 246 2018A 2018T 2017A 835 29.5 Online/Text Total % 75 198 37.9 115 Actual Target 1060 10.8 Mail Total % 165 950 17.4 110 Actual Target 1060 10.4 Phone Total % 92 685 13.4 160 Actual Target 1060 15.1 Key Learnings 84/141 responses from PSH participants - 60% completion 80/752 from non-PSH participants - 11% completion This suggests that survey completion is more likely when the survey is distributed in person. 70/158 responses - 44% completion This suggests that online surveying is highly effective. If the email database were complete with 893 addresses, we may have seen nearly 400 responses from Online alone. 82/630 responses - 13% completion Mail Online Phone 35% 29% The Participant Satisfaction Survey 2018 received a response rate. The Youth Housing First Participant Satisfaction Survey 2018 received a response rate. Homeward Trust Participant Satisfaction Survey 2018 1 The most costly methods gained the least responses and the most effective methods had inadequate contact information.
- 2. 1/57 responses - 2% completion 7/40 responses - 18% completion 10/55 responses - 18% completion Youth Housing First Satisfaction Survey 2018 Project Timeline Youth are more likely to respond online or through telephone than through the mail.Mail Online Phone 2 Activity Start Date Proposed Completion Date Actual Completion Date Online Survey PSH Mail List Mail-out Survey Email Reminder #1 PSH Staff Guidelines Telephone Survey Text Reminder Email Reminder #2 PSH Survey Rework Delivery of Labelled File Delivery of gift card honouraria Project Close-Out Meeting January 11, 2018 January 11, 2018 January 15, 2018 January 17, 2018 January 24, 2018 January 25, 2018 February 1, 2018 February 1, 2018 January 15, 2018 February 1, 2018 February 1, 2018 February 1, 2018 February 2, 2018 February 2, 2018 February 1, 2018 February 12, 2018 February 9, 2018 January 15, 2018 January 19, 2018 February 1, 2018 February 1, 2018 February 1, 2018 January 26, 2018 February 9, 2018 February 16, 2018 February 27, 2018 Deadline for Expressions of Interest Notification to Consultants Contract to Consultant Project Initiation Meeting January 11 January 11 January 15 December 20, 2017 December 22, 2017 January 3, 2018 January 8, 2018 December 20, 2017 December 22, 2017 January 3, 2018 January 8, 2018 Key Learnings Activities in green were were additional services provided upon request. * Prepared by ALIF Partners | alifpartners.com Youth are less engaged than adults. The success of the project was in large part due to effective communication between the vendor and Homeward Trust.