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By Eddie Wharton,
HayleySerebransky and Holly Lagasse
๏‚จ   Started off as a child model
๏‚จ   Played in bands
    throughout High School
๏‚จ   Started Hosting Tables
๏‚จ   In 2009, Started
    The Bespoke Group
    with Doug Rand
๏‚จ   Nightclubs exist to make money
๏‚จ   They make money mainly from the paying
    crowd โ€“ cover and drinks at the bar
๏‚จ   And from VIPยดs who spends thousands for
    alcohol that may only cost 1/20 of that
๏‚จ   They are not just buying alcohol, they are
    buying other forms of value
๏‚จ   Value: Ambiance, Music, Status and belonging
๏‚จ   How do clubs create these other forms of
    value?
๏‚จ   Higher items on the pyramid
                are supported by things
                lower down
            ๏‚จ   Blue signifies a revenue and
                red a cost, with shade
                indicating magnitude

The Nightlife Formula
            ๏‚จ   Loosely speaking, blue is the
                target market and red is the
                value proposition
            ๏‚จ   The larger a section is,
                themore important it is
                relative to others
            ๏‚จ   The pyramid represents a
                clubยดs strategy for making
                money an creating value to
                justify the markups in prices
            ๏‚จ   Note the high value of VIPโ€™s
                and that they are on top of
                the desirable crowd
๏‚จ   DJ is most important
    and largest cost
๏‚จ   Desirable crowd and
    VIPโ€™s are less important,
    but still produce
    revenue
๏‚จ   The non paying
    customers (college kids
    having fun - us) are paid
    for so that the paying
    techie conference
    members do not feel
    awkward
๏‚จ   Everyone pays or is
    meant to create a value
    that someone else will
    pay for
๏‚จ   Pyramid is a clubโ€™s strategy
๏‚จ   Clubs pay employees to
    execute different parts of
    this strategy
๏‚จ   Bespoke started by
    executing on the goal to
    bring out a โ€œdesirable
    crowdโ€
๏‚จ   Brings out the โ€œdesirable crowdโ€
๏‚จ   Their ability to bring out this crowd is their
    product
๏‚จ   Their target customer is nightclubs
๏‚จ   Started out merely hosting a table for 20-30
    people
๏‚จ   Goes do a different club each night of the week
๏‚จ   Offers their desirable crowd VIP treatment in
    exchange for coming, which builds a long term
    relationship with them and sustains the model
๏‚จ   Ballooned to 80-200 people
๏‚จ   Bespoke was allowed to book DJโ€™s
๏‚จ   Starting managing and booking their own DJ as
    a separate line of business
๏‚จ   Allowed Bespoke to control more of the
    pyramid and therefore get paid more by clubs
    because they delivered more value
๏‚จ   Bespoke can only grow by hosting more events
    per week or by making more money per event
๏‚จ   Already host 6 events per week
๏‚จ   Growth has stagnated
๏‚จ   Without bringing in revenue producers, cannot
    get paid more
๏‚จ   Clubs need VIP customers and are only willing
    to pay more that
๏‚จ   The VIPโ€™s do not follow Bespoke around the
    way the desirable crowd does
๏‚จ   When they do come it is sporadic
๏‚จ   Clubs are forced to secure these VIPโ€™s outside
    of Bespoke through other channels
๏‚จ   In nightlife, it is necessary to move up as
    you age
๏‚จ   You become too old for positions
๏‚จ   Nobody likes a 40 year old promoter, but a
    40 year old club owner is respectable
๏‚จ   Without increasing revenues and executing
    more of the nightlife formula it is impossible
    to move up and stagnation is not sustainable
๏‚จ   How does Bespoke continue to grow?
๏‚จ   How can they execute on more of the nightlife
    formula?
๏‚จ   How do they gain control over the elusive VIP
    market?
๏‚จ   Should Cody start applying for a 9 to 5 job?
๏‚จ   Decided he needed to build a relationship with
    VIP crowd just as he had with desirable crowd
๏‚จ   Scouted out big spender in clubs, lounges, bars
    to find a central person in the groups
๏‚จ   Approached central person and traded him
    access for his control over VIPโ€™s
๏‚จ   Used him to build a relationship with VIPโ€™S
๏‚จ   Before: strangers; Now: know Pruitt, his
    partners, their crowd, models, etc.
๏‚จ   Increased Profits
SHORT TERM                    LONG TERM

๏‚จ   Expand private and        ๏‚จ   Open a restaurant in the
    special events division       next two years
๏‚จ   Build public relations    ๏‚จ   Gives him credibility with
    and publicity business        State Liquor Authority
                              ๏‚จ   Eventually will open
                                  club or lounge
Bespoke Group Case Study

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Bespoke Group Case Study

  • 2.
  • 3. ๏‚จ Started off as a child model ๏‚จ Played in bands throughout High School ๏‚จ Started Hosting Tables ๏‚จ In 2009, Started The Bespoke Group with Doug Rand
  • 4. ๏‚จ Nightclubs exist to make money ๏‚จ They make money mainly from the paying crowd โ€“ cover and drinks at the bar ๏‚จ And from VIPยดs who spends thousands for alcohol that may only cost 1/20 of that ๏‚จ They are not just buying alcohol, they are buying other forms of value ๏‚จ Value: Ambiance, Music, Status and belonging ๏‚จ How do clubs create these other forms of value?
  • 5. ๏‚จ Higher items on the pyramid are supported by things lower down ๏‚จ Blue signifies a revenue and red a cost, with shade indicating magnitude The Nightlife Formula ๏‚จ Loosely speaking, blue is the target market and red is the value proposition ๏‚จ The larger a section is, themore important it is relative to others ๏‚จ The pyramid represents a clubยดs strategy for making money an creating value to justify the markups in prices ๏‚จ Note the high value of VIPโ€™s and that they are on top of the desirable crowd
  • 6. ๏‚จ DJ is most important and largest cost ๏‚จ Desirable crowd and VIPโ€™s are less important, but still produce revenue ๏‚จ The non paying customers (college kids having fun - us) are paid for so that the paying techie conference members do not feel awkward ๏‚จ Everyone pays or is meant to create a value that someone else will pay for
  • 7. ๏‚จ Pyramid is a clubโ€™s strategy ๏‚จ Clubs pay employees to execute different parts of this strategy ๏‚จ Bespoke started by executing on the goal to bring out a โ€œdesirable crowdโ€
  • 8. ๏‚จ Brings out the โ€œdesirable crowdโ€ ๏‚จ Their ability to bring out this crowd is their product ๏‚จ Their target customer is nightclubs ๏‚จ Started out merely hosting a table for 20-30 people ๏‚จ Goes do a different club each night of the week ๏‚จ Offers their desirable crowd VIP treatment in exchange for coming, which builds a long term relationship with them and sustains the model
  • 9. ๏‚จ Ballooned to 80-200 people ๏‚จ Bespoke was allowed to book DJโ€™s ๏‚จ Starting managing and booking their own DJ as a separate line of business ๏‚จ Allowed Bespoke to control more of the pyramid and therefore get paid more by clubs because they delivered more value
  • 10.
  • 11. ๏‚จ Bespoke can only grow by hosting more events per week or by making more money per event ๏‚จ Already host 6 events per week ๏‚จ Growth has stagnated ๏‚จ Without bringing in revenue producers, cannot get paid more ๏‚จ Clubs need VIP customers and are only willing to pay more that
  • 12. ๏‚จ The VIPโ€™s do not follow Bespoke around the way the desirable crowd does ๏‚จ When they do come it is sporadic ๏‚จ Clubs are forced to secure these VIPโ€™s outside of Bespoke through other channels
  • 13. ๏‚จ In nightlife, it is necessary to move up as you age ๏‚จ You become too old for positions ๏‚จ Nobody likes a 40 year old promoter, but a 40 year old club owner is respectable ๏‚จ Without increasing revenues and executing more of the nightlife formula it is impossible to move up and stagnation is not sustainable
  • 14. ๏‚จ How does Bespoke continue to grow? ๏‚จ How can they execute on more of the nightlife formula? ๏‚จ How do they gain control over the elusive VIP market? ๏‚จ Should Cody start applying for a 9 to 5 job?
  • 15. ๏‚จ Decided he needed to build a relationship with VIP crowd just as he had with desirable crowd ๏‚จ Scouted out big spender in clubs, lounges, bars to find a central person in the groups ๏‚จ Approached central person and traded him access for his control over VIPโ€™s ๏‚จ Used him to build a relationship with VIPโ€™S ๏‚จ Before: strangers; Now: know Pruitt, his partners, their crowd, models, etc. ๏‚จ Increased Profits
  • 16. SHORT TERM LONG TERM ๏‚จ Expand private and ๏‚จ Open a restaurant in the special events division next two years ๏‚จ Build public relations ๏‚จ Gives him credibility with and publicity business State Liquor Authority ๏‚จ Eventually will open club or lounge