Yaseen Khan founded nscglobal in 1997 based on a simple principle: global corporate organisations needed an expert, agile and practical partner who would help them when they needed it. Yaseen is the major shareholder in nscglobal and maintains an active participation in the company's performance and future through his role as CEO. Prior to founding nscglobal, Yaseen gained extensive experience in network technology sales at all levels.

1. www.nscglobal.com
nscglobal – an Introduction

2. www.nscglobal.com
Our vision
2
To partner with a few
world-class enterprises,
helping them become
more agile, create
commercial advantage
and build quality through
design, deployment,
support and management
of their global
IT Infrastructure

3. www.nscglobal.com
Our Portfolio
3
SERVICE
PORTFOLIO
01
From sourcing to end-of-life
management – global
procurement, staging, storage
and delivery of equipment
Maintenance Services, plus IMACD (Install,
Move, Add, Change, Disposal) Services
Leverages remote and field support
capabilities
Short or Long term demand-
based technical staffing and
outcome-based
IT project resourcing
Drive efficient transformation of
non-consolidated legacy and multi-vendor
technology infrastructures; delivering
accelerated deployment times and staged
migration at significant cost savings
Build, operate and manage
networking, convergence,
unified communications, cloud
and virtualization solutions
02
03
05
04

4. www.nscglobal.com
Global Operations & Coverage
4
nscglobal
Offices
(Entities)
• Benelux
• Egypt
• Italy
• South Africa
• Brazil
• France
• Japan
• Spain
• Canada
• Germany
• Malaysia
• UAE
• Australia
• Cyprus
• Hong Kong
• Singapore
• United Kingdom
• Austria
• Czech Republic
• India
• Slovakia
• United States
Planned
Offices
• Hungary
• Mexico
• …
Service
Desks
• United Kingdom
• South Africa
• United States
Coverage
Logistics,
fulfillment,
deployment and
support to
180 countries

5. www.nscglobal.com
Global Field Engineering
5
TECHNOLOGYSERVICES
MANAGEMENTCOVERAGE
FIELD ENGINEERING
PROFILE
TECHNOLOGY COMPETENCIESRANGE OF SERVICES AND SERVICE LEVELS
GEOGRAPHIC AVAILABILITY QUALITY ASSURANCE
Survey, Stage, Install, Floorwalk
99.5% of SLA achievements
MACD, Support 24x7x4, NBD
1,000,000+ engineering
activities per annum
Accreditations: Network, Server, Security, UC,
Video, Workplace
Multi vendor support
Level 1,2,3 equivalent to ITECS S2 -
S4 engineers
6500+ certified nscglobal
and Partner engineers
Country, Region, Metro areas
Security clearance /PES
Network covering 180 countries
90+ accredited FE partners
15 years of Experience
Retainer fees to ensure quality and SLA
compliance
Dedicated Partner Management

6. www.nscglobal.com
Global Field Engineering Operations
6
The FE Ops team are responsible for ensuring high quality
and suitable resources are scheduled to every project
Field Operations Management
 Manage KPI’s to ensure the success of tasks and activities.
 Ensure escalations are executed and solutions implemented
 Ensure all documentation is up-to-date and managed
 Manage FE Ops team processes and procedures to ensure the
team is always fully compliant.
Field Operations Team
 Scheduling
 Activity Assurance
 Engineering Data Quality
 Travel, Timesheets and Expenses
All Partners receive retainers

7. www.nscglobal.com
Case Studies
7

8. www.nscglobal.com
Global Network Support
Framework Saves Millions of Euros
8
SUMMARY
This client is an international provider of IT solutions and services covering the entire IT service chain from consulting
to system integration, right through to the management of global decentralised IT infrastructures. With more than
3000 suppliers, they turned to nscglobal to provide a consolidated network support framework that reduced their
supplier count by 98% and provided a cost saving of more than 20million euros over the life span of the contract
Provide an uniform services framework for its
employees across the globe to serve diverse
customer base
Engage and update entire employee with available
range of services and support details
Mange more than 3000 individual suppliers across
the geographic with complicated support
relationships for thousands of devices and
additional spares
Consolidated of Its supply chain
Regular and amalgamated audits of existing
support contracts
CHALLENGE SOLUTION BENEFIT
nscglobal offered a global master service
agreement as part of a 3 year contract for client
service management
Nscglobal offered a higher degree of regional
flexibility, per country agreement
Extended offering includes some high profile third
party clients in vehicle manufacture, media,
defence and global event management verticals
Furnished with global network of accredited
engineers and geographically distributed project
and service management teams
Provided both on site and centralised support and
project management services across the clients
global device estate
Effectively managed the supply of equipment,
including shipping and import logistics across the
entire network infrastructure and related
Information Processing Technology platform
Reduction of service delivery costs and complexity,
with a 98% reduction on an original count
Saving of more than 20 million euros over the life
of the contract
Additional multi-million euro cost savings each year
through improved service reliability, reduction of
internal client management resources and contact
management complexity
In depth audit by nscglobal identified 12,000 items
that were under unnecessary support contracts as
well as 18,000 spares in stock that were duplicated
or surplus to requirements
By consolidating spares globally, the client realised
an additional cost saving of 3million Euros a year

9. www.nscglobal.com
A large scale hosted IP solution in
partnership with a global telecoms provider
9
SUMMARY
Chosen to implement a fully managed voice solution based on a hosted IP infrastructure for national government
departments across over 5,000 endpoints in the UK, this global telecoms company enlisted nscglobal to provide a 24-
hour, 7 days a week managed service. The contract was recently awarded for five years and successful management
has led to the commissioning of further work for the client in France and India
A US$ 6bn global telecoms provider headquartered
in the US with operations across North America,
Latin America, EMEA and Asia
Need to execute a fully managed voice solution
based on a hosted IP infrastructure across a
number of its sites for the UK government contract
Must be scalable to cater over 5,000 endpoints
Additional there must be a 24 x 7 fully managed
service centre capable of maintaining the hosted IP
service (including Voicemail, Ministerial Whisper
and LAN), the provision of professional services and
critical break-fix support
CHALLENGE SOLUTION BENEFIT
For effective delivery of the project client trusted
with nscglobal as a proactive, reliable partner
Nscglobal provided a fully managed service for the
IPT, Voicemail, LAN and Ministerial Whisper service
Successfully managed the wide range of
implementation stages from site surveys through
to staff training
A 24-hour service center facility allowing users to
report any faults and seek assistance along with
default fault logging and service request web portal
Implementation fully complied with PRINCE2
methodology, used extensively by the UK
Government
Excellent coordination with several specialist
suppliers dealing with aspects of design and
hardware
Effective communication and strong project
management
Ensured overall satisfaction for the client and end
user’s
Awarded substantial additional business to
nscglobal, including similarly specified work in
France and India

10. www.nscglobal.com
SUMMARY
With a server estate of 12,000 devices spread across 800 sites in more than 50 countries, this client was originally relying on
multiple OEM support services for all upgrades & repairs but found themselves struggling with the complexities and
challenges of managing multiple supplier relationships and processes across all of the OEM vendors. They turned to nscglobal
to provide a single server support contract across all vendor technologies, sites and datacenters to greatly simplify the whole
lifecycle of in scope devices, whilst maintaining the continuity and availability of their global server resource
Global Server Support,
Logistics and Lifecycle Management
10
To serve company spread across 50+ countries,
serving a global client base with its deep
technology expertise and industry knowledge
Manage clients across different business sectors
Support more than 12,000 devices across 800 sites
and 2 large datacenters from multiple vendors
Manage multiple contracts with varying end dates
suffering from poor visibility of the 12000 devices
under support
Limited flexibility with upgrades
Lack of on-site support service cross the globe
CHALLENGE SOLUTION BENEFIT
nscglobal offered a single contract and support
service for all of its devices, vendors, sites and
datacenters
Offers flexibility to each country to stand on with
the option to sign into the framework as it wishes
Covers 25 countries across the globe
Contract also covers existing warranties
Manage the whole lifecycle of servers including
end of life processes such as wipe and destroy and
WEEE certification
Oversee device returns to OEM suppliers with
forward spares management to ensure continuity
of server resources
Flexible monthly billing cycle based on actual
deployed server state
Instrumental in winning major outsourcing contract
with “whitelabel” server support services
Reduced the hard cost of supporting server estate
by approximately 35% compared to the legacy
OEM support method
Improved reliability
Reduction in internal management resources and
contact complexity
Provides agility to make quick decisions like
decommissioning servers
Lower monthly server support cost
Reductions in soft cost potentially upto hundreds
of thousands of dollars each year
Increased operational efficiency with centralized
project and contract management
Informed decision making with predictable
monthly billing cycle

11. www.nscglobal.com
Global Video Conferencing Installation,
Logistics and Support
11
SUMMARY
As an International communications company providing services over their own advanced platform, this client
needed a solution for end customer equipment installation and logistics to improve their flexibility and cost
competitiveness. nscglobal provided an international equipment installation service including logistical support for
moving the devices from Europe and the USA to their central warehousing facility, as well as supporting tight SLAs for
new customer installations and next business day on-site engineering
To integrate with Europe’s largest fibre optic
network to deliver video and web conferencing to
its customers
Thigh turnaround time of around 10 days to install
new customer hardware after a purchase order
received
Also provide rapid and responsive on-site support
and engineering to their global customer
Need a global, fully managed engineering resource
as well as logistical support
Effective ongoing customer support
CHALLENGE SOLUTION BENEFIT
nscglobal was selected by the client to provide an
international installation and support service for all
of their video and web conference customers
Provided with comprehensive global network of
accredited engineers and centralized project
management teams
SLAs to meet 10 days on-site installation,
engineering and logistics requirements
Also included high priority issue resolution
Global expansion with serving customer in any
geographic location in a timely manner
Increased revenue generation options with new
commercial opportunities in new regions
Flexible and commercially competitive offering.
Responsive support to end customers
Adhering the client’s reputation for high quality
and prompt service delivery

12. www.nscglobal.com
Global WAN Managed Service for
a leading pharmaceutical company
12
SUMMARY
With a global end customer deployment of WAN acceleration appliances from Riverbed that required a fully managed
service transition from an existing operator, as well as additional NetFlow monitoring, management and reporting on
globally distributed CISCO WAN devices, this major telecommunications operator turned to nscglobal to provide a
fully managed service staffed by Riverbed certified professionals for their client
Serving world's leading pharmaceutical companies
employing over 17,000 members of staff across multiple
subsidiary locations in North America and EMEA
Support a managed service transition from exiting WAN
infrastructure comprising of Riverbed appliances using
CISCO WAN devices
Serve global locations to optimise inter-site
communications whilst providing secure, resilient, high
bandwidth inter-site connectivity
Ensure proactive monitoring, alarms and change
controls across the entire Riverbed and CISCO WAN
estate
Offer global on-site support capability, centralised
vendor certified support staff
Provide world class project management – both for the
initial service transition and subsequent ongoing
managed service delivery
Comply with FDA regulations for all support requests
with a 24hrs SLA to fit the very strict client change
control processes
CHALLENGE SOLUTION BENEFIT
nscglobal was selected by the new telecommunications operator
enabling the successful transition of all in scope devices
To provide low level design for support services, technical
consultancy and subsequent project management
Proactively monitored and supported by both nscglobal’s central
network operations team and their global network of accredited
engineers
Multiplying the pool of qualified Riverbed technical experts
within service desk environment
Ensuring flexibility and meeting the clients requirements for
change requests, and by providing low level service design and
documentation to support the transition
The addition of custom NetFlow monitoring, management and
reporting across the 100+ CISCO WAN devices not only provides
the client with capacity planning facilities but also allows for
rapid issue identification and resolution
Effective monitoring mechanism with a dedicated high level
single dashboard summary of global service health
In-depth analysis with ability to drill-down to open incidents,
service requests and real time performance
Better efficiency of time &
resources through nscglobal’s
centralized resource of certified
Riverbed and CISCO engineers
Effective and smooth WAN
transition provided by extensive
capability in the planning and
execution
Hassel free engagement with
fully documented and
proactively monitored service,
managed within the clients strict
service level agreement
requirements
Ensures the stability and
availability of their global WAN
infrastructure
Providing continuous service
improvement and supporting
continued business growth

13. www.nscglobal.com
A worldwide IP telephony transformation
with a multinational telecoms provider
13
SUMMARY
Appointed to direct a major network transformation project for an international banking and financial services
organisation across 4,000 worldwide sites, this US multinational telecoms provider contracted nscglobal to manage
on-site engineering resourcing and implementation of the programme. Successful delivery of this assignment has led
to the commissioning of three further projects for client and end user
US multinational telecoms provider with global
coverage and a staff of around 260k employees
Need to provide a substantial telecoms
transformation as part of a broader IT refresh
required by a large international banking group
Effectively transform IP telephony infrastructure at
around 4,000 sites spread across the UK, Ireland,
EMEA, India and APAC
Hassel free implementation without disruptions to
the day-to-day operations of the end user
Time bound successful achievement
CHALLENGE SOLUTION BENEFIT
The client appointed ncsglobal for proficiently
programme management and logistics
Additionally to oversee stock management,
manage on-site engineering resourcing and
implementation, recovery of decommissioned
hardware and stock control
nscglobal created a dedicated project management
office
For effective implementation nscglobal divided the
upgrade programme into five distinct phases: site
survey, hardware staging, voice and data
transformation, on-site floor-walking and
decommissioning of all redundant infrastructure
Working at night, over 100 sites were transformed
per week in concentrated bursts
An engineer factory model was employed on-site
to complete handset assembly, deployment and
recovery of legacy handsets
Achieved complete transformation on schedule
and budget within 27 months of engagement
Successfully upgrades across 11 sites in India
involved around 10,000 handsets
Successful delivery led to continuous engagement
for three further projects
New projects involved upgrade an additional 115
EMEA site which had bespoke requirements, or
extended circuit delivery lead-times
Working on the same principles, the second
covered another 300+ sites while the third one was
to supply engineering resource to upgrade routers
across 290 remote sites for end-of-life circuit
replacement
nscglobal continues to enjoy a enduring positive
relationship with the client, supplying personnel
and expertise across a diverse project base

14. www.nscglobal.com
Transformation and support for one
of the largest financial clearing institutions
14
SUMMARY
Assigned to design and implement a crucial Unified Communications transformation for one of the largest
international clearing houses with key centres in London, Paris and Amsterdam, nscglobal was engaged on the
strength of both its existing client relationship which goes back several years and proven expertise in delivering
similar projects for multinationals cost effectively and within agreed timescales
A leading multi-asset class and multinational
clearing house, serving major exchanges and
platforms as well as a range of OTC markets
Urgent upgrade needed for existing Unified
Communications environment
Comprehensively manage transformation including
the solution design through to implementation
Must have completion of a readiness due diligence
and low level design of the legacy system
Complete migration of all users to the new system
with providing on-site support at the point of
transformation
Following the upgrade, provide ongoing
maintenance and support to the client via a
managed service agreement
CHALLENGE SOLUTION BENEFIT
The client’s current telephony and voicemail system
had steadily expanded in terms of both functionality
and user population
Nscglobal offered complete installation of the latest
telephony and voicemail technologies to replace
existing platforms and improve functionality and
mobility
Manitain standard user experience across the system
nscglobal provided a total design solution rangin
from setting up a customer workshop to capture all
requirements to directing other service suppliers
nscglobal handled complete sourcing and
procurement of all materials and services required
for the deployment of the new parallel to migration
process, training was provided to relevant client
personnel
Hassel free and unified communication was
maintained via a single dedicated nscglobal project
management contact
Reduce ongoing support costs
Presence of specialist on-site and remote
engineering resource to transform the UC system
Successfully completed transition within client’s
change windows to minimize any downtime or
disruption to the key operations
nscglobal’s managed services team provided a cost
efficient solution compared to utilizing limited and
costly internal staffing
nscglobal and the client continue to enjoy a
positive ongoing relationship

15. www.nscglobal.com
A time-critical UC Voice transformation
project for a global telecoms provider
based in the US
15
SUMMARY
Contracted to oversee the transformation of a Unified Communications (UC) Voice environment for an international
drinks can manufacturer, this US multinational telecoms provider appointed nscglobal to provide Programme
Management, onsite technical personnel, day one support and end-user training
A US multinational telecoms provider with global
reach and a staff of around 260k employees
Required solutions for UC Voice transformation by
a leading international manufacturer of beverage
cans
To collect remotely all current call user data, create
an inventory of new hardware, collect phone MAC
IDS and assign users to the new phones
Involved Programme Management installations
and upgrades at multiple sites across the US
Definite timeline to complete transition
Provide ongoing support for testing and
acceptance
Effective training for selected instructors on the
features and functionality of the UC Technology
across all sites
CHALLENGE SOLUTION BENEFIT
nscglobal is one of a few partners equipped to
manage and work on the client’s unique systems
and tools
nscglobal analysed and catalogued the data to
share with the client
Created the UC Management Platform and
uploaded to the client’s UC Team
Additionally nscglobal assumed responsibility for
the soft turn up, the hard turn up and day one
support with training the trainer
Rigorous testing ensured speedy resolution of any
phone quality or functionality issues
Meticulously performed programme management
and field coordination
nscglobal completed all site installations fully
within the client’s timelines and budget
Following the success of this assignment, the end
user has approached nscglobal through the client
to complete a number of other key UC projects
Followed with successful complication of this
project, recently nscglobal has been presented
with a Supplier of the Year award no fewer than
4 times in a row

16. www.nscglobal.com
Network transformation programme
for a Top 3 management consultancy
16
SUMMARY
Charged with managing a critical network transformation project for an international financial services group with
sites spread across the world, this global technical consultant assigned nscglobal to provide services from lead project
management to on-site training. nscglobal was engaged on the strength of its proven track record of delivering large
scale global transformation projects for multinationals on schedule and to budget
One of the world’s Top 3 management
consultancies, with specialisms in technology and
outsourcing
Need to migrate all data centres and regional sites
onto a single global for a world's largest
international insurance
Need seasoned partner to supply engineering and
project management for the deployment of LAN,
WAN, WiFi and IP telephony services worldwide
On-site training would also be required on the new
system for relevant employees
CHALLENGE SOLUTION BENEFIT
Nscglobal was selected to manage the entire
project
Ronsibilities include project management, site
survey, staging, configuring and testing, shipping
and logistics, installation and de-commissioning,
cutover and floor walking, IMACD services and
global spares provision
nscglobal also delivered an end-to-end logistics
solution
nscglobal provides ongoing support across 2,500
sites in EMEA, APAC and the US that account for
some 70,000 IPT handsets
A bespoke remote installation support service is
provided to an additional 15,000 smaller sites
To date over 400 sites across Europe have been
successfully migrated on time and within agreed
budgets to the new global network
No downtime or disruption to the approximate
60,000+ end user’s operations
The programme management is equally geared to
cope with frequent large scale schedule changes.
nscglobal further supports ongoing IMACD
requests
Originally planned to end in February 2014, the
programme has been extended until December
2015 with the addition of more phases

17. www.nscglobal.com
Millions Saved: NOC resource
solution offers flexibility and savings
17
SUMMARY
With two large network operation centres in Europe, one of the world’s largest telecommunications companies was
experiencing difficulties in both hiring and retaining suitably skilled IT staff to fill full time positions within its NOCs. nscglobal
provided a service that included a skilled team of NOC staff managed by a senior nscglobal resource manager, along with full
training and HR administration. This service reduced the human resources requirements the client previously associated with
these NOCs by more than 30%, with an estimated $2m operating costs reduction in the first year
One of the world's largest telecommunications companies, provides a
wide range of communication services to over 200 countries
More than 100 million customers are served every day, across one of the
largest networks in the world
Within Europe, the client maintains two major NOCs helping to resolve a
wide range of complex support issues .The NOC is a critical part of the
client’s business operation, and is vital in helping it meet its contractual
obligations to its enterprise and carrier customers, as well as ensuring it
delivers excellent customer care
High attrition rate made it difficult difficulty in both hiring and retaining
suitably skilled IT staff to fill full-time positions within its NOC
Alternatively the freelance contractors and agency staff employed on
short-term contracts costs higher than industry average rates
The client estimates it spends around $850 million a year globally on
contractor staff
For its two critical European NOC’s, the client incurs agency staffing costs
running into millions of dollars per year
With a growing percentage of its NOC staff working only on a contract
basis, no substantial gain in long-term organisational benefit
Training cost is accounted for no long-term business benefits
In addition, the cost and complexity of personnel management was also
becoming an issue
CHALLENGE SOLUTION BENEFIT
As an alternative solution, nscglobal provided a bespoke
managed resourcing solution, that would give the longer
term benefits of having in-house staff
Nscglobal offers flexibility to scale staffing levels up or down
based on market conditions
Expected reduce staffing costs both in terms of individual
salaries, as well as management overheads associated with
hiring, scheduling and training staff to the required level
Highly skilled staff able to maintain its exceptional levels of
fault resolution and customer service, ultimately maintaining
High service levels
The nscglobal service includes a team of skilled NOC staff
who are managed by a senior nscglobal resource manager on
the client’s site
The team are permanent multilingual nscglobal staff.
nscglobal handles all scheduling, training, individual pay and
benefits with the client paying a fixed fee for each staff
member required within the NOC
The migration and recruitment were all programme
managed by nscglobal’s programme management office
Higher flexibility to both quickly scale up, scale down, or
move operational staff to different locations, with
nscglobal handling all the logistics and HR considerations
The client has reduced its human resources cost
associated with contract staff by more than 30%
The client is also guaranteed high quality multilingual
staff, backed by recognized accreditations and continual
performance reviews
Through this flexible approach, the client has managed to
reduce its operational staffing costs in the two NOCs by
an estimated $2m a year
In addition, metrics that monitor the client’s ability to
meet its service level agreement and break-fix duties
carried out by the NOC have also seen improvements
Significant improvement in monitoring matrices for SLA
and break-fix duties
nscglobal has successfully delivered this project and
currently employs 160 staff speaking seven different
languages across these two NOC’s

18. www.nscglobal.com
A multimillion transformation contract for
a global telecoms provider based in the US
18
SUMMARY
Awarded a multimillion transformation contract by a major international oil company, this US multinational telecoms
provider appointed nscglobal to recruit and engage specialist personnel to deliver a wide range of transformation
projects across the US and the wider world
A US multinational telecoms provider with global
reach and a staff of around 260k employees
For a multimillion transformation contract by a
major international oil company, client needs to
deliver multiple projects to be managed across the
world
Critical to recruit skilled, specialist personnel
ensuring successful delivery
In fast changing environment, the client required
an agile and adept partner
CHALLENGE SOLUTION BENEFIT
Committed to delivering global business
transformation, the client appointed nscglobal as
its partner of choice to help achieve the project
objectives
With already established and proven record,
nscglobal was selected as a partner
successful delivery management for a number of
years
The engagement has grown to approximately 100
members of staff with different roles and skill
levels from project management to a variety of
technical design engineering functions to handle
individual projects
Agility and speed to get the right resource in place
was key to success in evolving business
environment
Flexible and quick to provide resources
Policy of careful recruitment to clearly defined
service level agreements has resulted in very low
levels of attrition and subsequent cost savings

19. www.nscglobal.com
Network transformation across 1,300 sites
for a world leading firm and its retail client
19
SUMMARY
Tasked with conducting finely scheduled site surveys leading to network transformation across more than 1,300
locations, this global technical consultant brought in nscglobal to take on five key project roles. nscglobal was
engaged for its experience and expertise in achieving successful transformation outcomes within tight timescales
One of the world’s largest technical
consulting companies, with operations in
more than 200 cities in 56 countries and a
staff approaching 300k employees
Need site surveys leading to a complete
network transformation of over 1,300
locations across the USA for a top global
office products
The project centred around five key tasks:
project management, networking site
surveys, network transformation,
equipment staging and logistics support
Taking in to consideration the
complexities involved, the client needed a
particularly responsive and flexible
partner to take on the lion’s share of a
formidable workload
A tight timeline of 14 months associated
with this extensive undertaking
CHALLENGE SOLUTION BENEFIT
nscglobal to work alongside the partner in pursuit of this goal
nscglobal’s role in project management was pivotal, comprising all stages of
planning, scheduling, setting success criteria and providing regular reports
Also requird overseeing day-to-day activities during the Survey and
Transformation phase
Site survey work began with an appraisal of the client’s own survey template
and included training engineers, adhering to tight schedules and producing
quality check reports for client Q&A approval
From ensuring training to verifying successful results, nscglobal managed a
complex network transformation schedule that involved installing and/or
replacing legacy equipment such as routers, switches, firewalls and IP
telephones at retail store locations
Equipment staging was performed in house at nscglobal’s staging facility in NY
to the client’s configuration specifications
Finally in terms of logistic support nscglobal is responsible for housing the end
user provided inventory which is used for staging and shipping to each
individual store
The client provided the bill of materials per store to ship, while nscglobal
supplied tracking information and ETA and so ensured successful delivery
The project is on course to be
completed within its original
time frame
1,384 site surveys have been
scheduled and more than 200
network transformations
completed so far
The experience and expertise
that nscglobal has brought to
bear in its five key roles has
made a major contribution to
the successful deployment of
the programme

20. www.nscglobal.com
Helping a leading telecommunications
operator solve critical challenges
20
SUMMARY
With a huge number of complex projects to complete including a major migration from a legacy ATM backbone to
new IP based MPLS core, this leading telecommunications operator turned to nscglobal to provide long term
professional services support to its most critical projects. Over the 6 year engagement, nscglobal has become a vital
resource in helping the client deliver success on 80 challenging projects to the highest standards while allowing it to
concentrate on business as usual projects
The client is a major telecommunication provider
serving over 23 million customers from its 2G, 3G
and 4G networks as well as extensive Wi-Fi
networking platforms
Support in growing demand and diversity od
service delivery requirement in clients networks
and critical platforms
Transforming existing legacy ATM backbone
network to new IP based MPLS backbone
Overcome challenges in recruiting and retaining
skilled technical staff to meet its project goals
Headhunt the extremely specialist skill sets for
often indeterminate duration serving highly
dispersed and diverse infrastructure
The complexity of managing contractors and
projects was potentially daunting
Successfully deliver the project keeping an eye on
deadlines at the same remaining flexible
CHALLENGE SOLUTION BENEFIT
Started with single project, nscglobal’s engagement
successfully to grown to a team of 30 people split
into four units working on approximately 80
projects
Effectively handled projects ranging from low level
projects to increasingly complex and business
critical projects
Many CCIEs became members of the team
nscglobal provided the onsite professional services
team inline with requirement of onsite scoping
team wihting pre-agreed budget
nscglobal provides full management to ensure that
the project is delivered on time and within budget
With nscglobal the client was able to deliver
valuable new products and services to the market
as planned
Successful media gateway migration of 20 million+
mobile voice users from ATM to an IP MPLS core
and a Home Location Register (HLR) consolidation
Increase subscriber capacity from 20 million to
potentially over 50 million
In addition, nscglobal resources have worked on a
Radio Network Controller (RNC) migration from
ATM to IP MPLS core and the design of the new
MPLS network at the hub of many of these
projects
The success and timely completion of these critical
projects adds directly to the profitability of the
client and ensures it remains a leader in a highly
competitive industry
Managing overall successful implementation
enables the client to concentrate on business as
usual projects

21. www.nscglobal.com
A vital upgrade and support project across
94 countries for a global IT services provider
21
SUMMARY
Charged with integrating the complex operations of recently merged businesses in the field of communication
equipment, this global IT services provider engaged nscglobal to fast forward a massive project that was showing
signs of stalling. nscglobal was selected on the basis of a highly successful and expedient trial and has gone on to
deliver significant, tangible progress towards realising the client’s key objectives
A global IT services provider with over 10,000 customers across a wide variety of
industries and public sector organizations
Need to fulfill a multi-million Euro contract to help one of the world’s largest
communication equipment suppliers integrate operations following a major
merger
A key objective for the integration plan was to make significant cost savings by
combining resources of the newly merged businesses while simplifying operations
across a single global IT infrastructure
To enable delivery of the core business applications, an upgrade of networking
equipment at 330 sites across 94 countries
Each site could then be migrated to a new global IP network, managed by a
Network Operations Centre (NOC) based in China
Overcome major obstacle of diversity of the countries and complexity of logistics
resulting into a handful of sites managed to make transition
Effective Management and logistics of sourcing, delivering and installing the
necessary networking equipment in certain countries was particularly challenging
Manage many unforeseen obstacles including local customs and regulatory issues
due to lack of local staff or trusted partners
With extensive delays, higher than anticipated costs and internal staffing issues,
this vital integration project had effectively stalled
CHALLENGE SOLUTION BENEFIT
Recognising these issues, client decided to appoint sub-
contractors on the global implementation project
nscglobal was awarded the full contract based on the
success of text engagement
The client noted the “highly professional and timely
manner” in which nscglobal upgraded and migrated the test
site, deeming it “vastly superior” to the other prospective
candidates
Additionally nscglobal demonstrated its ability to work
closely with its network of international partners to provide
the local expertise needed to speed up logistics and
successfully upgrade the end client’s more remote sites.
nscglobal has gone on to complete the site audit and design
process and begin the roll out of the first phase of 72 sites,
focusing on key regional hubs across the Middle East, Africa
and Asia
To supplement this, a logistics and procurement team from
nscglobal is building a bespoke Importer of Records service
This will streamline local customs processes, reduce delays
and minimise duty costs, whilst ensuring imported goods
comply with local laws
The expertise and global
capability of nscglobal is
simplifying the client’s
network implementation
and ensuring its ability to
meet its contractual
obligations
Vitally this enables the end
client to realise the
anticipated costs savings of
its integration programme
The end-client also realize
significant cost savings and
business process
improvements
On track with the planned
business benefits of the
integration

22. NSC Global Limited, 3rd Floor, West Building, 1 London Bridge, London SE1 9BG
Tel: +44 20 7808 6300 | enquiries@nscglobal.com | www.nscglobal.com
nscglobal is a global technology services and
infrastructure provider that helps international clients
solve their challenges across 180 countries. nscglobal
has grown consistently since 1998 and now employs
close to 2000 staff across 25 regional offices that span
every continent with staff speaking over 40 languages.
nscglobal’s clients are larger organizations that require
a capable and trusted partner to solve challenging
technical, process and cost concerns efficiently.
As a privately based organization with no external
investors, nscglobal’s focus is on long term
relationships across a smaller number of clients with a
deep qualification process to ensure a good
partnership fit for the delivery of highly bespoke
engagements.