1. NORALINA ABDUL AZIZ
Contact No.: 011- 3209 9974
noralina88@yahoo.com
Experience Summary
• 2 years 2 months of experience in the field of helpdesk, IT support, troubleshooting for HQ
and 32 branches around Malaysia. Manage of hardware and software assets and inventory.
Monitoring and solve complaints/incidents and maintain log report
• 1 year 1 month of operation management for executive and non-executive level.
Academic Profile
• B. E (Electric & Electronic Engineering) from National University of Malaysia, 2012
• PMP and Microsoft Office Project Course
Employment History
Current – Permanent employee for Kao (M) Sdn Bhd, A FMCG Company and took over
the marketing and distribution of household and personal care of Kao products.
Previous – 1) OCK Setia Engineering Sdn Bhd, A Telecommunication Company to provide
network services market to clients. 2) Chuan Heng Trading Co, A Supply Chain Company to
distribute groceries to costumers.
Skills
Customer service will interact with customers facing both internal and external in a
professional and concerned manner. Supporting them via phone call, remotely, email and face
to face.
Coordinating projects involving peoples and activities. I have involved with one project to
implement new system (SACS system- supporting tool for Cosmetic) to interface with daily
business. The team is included HQ Japan, Malaysia, Indonesia and Singapore. My part is to
support SACS local testing, new function release and monitoring any local error. I also had
been assigned with 5 mini projects (assessment) for our HQ and 32 branches.
Achieve goals and work well under pressure. My current and previous jobs are tight with
SLA and dateline. When in my previous job, our team received all incident happen every day,
escalate and assign the task, and able to solve within SLA. Hence, my current job I need to be
able to face ad hoc problem or any complaints as IT Support.
Learning and teaching viewed as a dynamic and interactive process. While working in
Telecommunication Company our team able to adapt and meet the requirement as requested by
client. Meanwhile, my current job, with zero background knowledge in IT had thought me the
importance to be independent and workout everything from zero. Since, I am the only one in
my team who support SACS system.
