1. Cristina V. Molina
Blk. 62 Lot 7 San Ramon Asia 1Canlubang, Calamba city
Cell: (+63) 9178838702 | Email: molina_tinay@yahoo.com.ph | Cristina.Molina@sunpowercorp.com
OBJECTIVE
Be part of a well-established institution and obtain a position that will benefit from my course education, work
experiences, and positive interaction skills.
PROFESSIONAL EXPERIENCE
SunPower Philippines Manufacturing Ltd……………………………………. Oct.01, 2013 to present
Aim Corporate Solutions Incorporated …………………………………… June 15, 2013 to September 30, 2013
Assigned at SunPower Philippines Manufacturing Ltd., Biñan, Laguna
LMSI – Assigned at SunPower Philippines Manufacturing Ltd., Biñan, Laguna…………May 16, 2013 to June 14,
2013
SunPower Philippines Manufacturing Ltd. – Biñan, Laguna……….………. December 2012 to May 16, 2013
ITCRAFT SYSTEMS, INC. - Alabang, Muntinlupa City……………………… September 2011 to December 2012
Assigned at SunPower Philippines Manufacturing Ltd., Biñan, Laguna
KEY COMPETENCIES
Flexible team player.
Open-minded, optimistic, innovative and creative.
Responsible, productive, dependable and motivated.
Can work under pressure and with minimum supervision
Good written and verbal presentation skills.
RELEVANT EXPERIENCES
SKILLS
Desktop Computer Administering and
Troubleshooting
Active Directory Account Management
Exchange Server Account Management
Mail Quarantine Administration
Administering Shared Folders on Windows
2003 Server
Box.Net Administration
GOOD Administration
FTP Administration Cisco VPN Client
Administration
LAN and Wireless Configuration and
Troubleshooting
Network Printer Access (Server Side)
Virus/Malware Removal
WebEx Account Administration
WebEx Connect Account Administration
Commits to meeting the expectations and
requirements of internal and external
stakeholders
Analyze client business
process/requirements and develop
corresponding process and data flows
With knowledge in Help Desk operations
and management.
Uses technical expertise to provide
accurate and efficient solutions to user
problems in a timely manner.
Resolve complex issues timely and ensure
customers are updated frequently
Data analysis
October 1, 2013 – Present Business Applications Administrator
• Solve user issue tickets as assigned: issues typically involve
user permissions to documents & folders, system role
assignment for process workflows and viewing permissions,
updating folder structures, adding new users and assigning
correct roles, adding new projects.
• Ensure all necessary roles identified are added to new projects.
• Perform project closeout functions when projects are
completed including updating project status, project users, and
project user’s document permissions.
• Provide reports to Project Managers so they can conduct
monthly project user and role/permissions review
• Periodically verify that all users have access to standard
projects such as the training material project.
• Run reports to identify missing project details information and
acquire necessary information from project team members to
update data fields.
• Periodic user cleanup to remove external users from the
system who no longer support SunPower projects

2. • Periodic review of project template subscribers to clean up and
remove users who should not be on project templates and
added to all new projects
• Perform annual system role review to identify obsolete roles
that can be removed from the system for role cleanup initiative
• Support development and enhancements of process workflows
and other system features as assigned
• Generate reports for various business functions and establish
report subscriptions for users as assigned
• Closely work with the other US based Business Systems team
members.
• Performs other duties as assigned.
September 2011 to September 30, 2013 Global Helpdesk – Desktop Technical Support Administrator
Receives and resolves incoming customer issues and
problems; Provides level 1 and level 2 support in IT
Desktop/Admin issues. Provides smart analysis on the
desktop, network, system, hardware, PC maintenance and
(3rd) application software; identifying if it’s a bug or
enhancement or a usual support request. Acts as the Jr. Sys
Admin for all sites.
Provides accurate and efficient technical assistance 24 x 7
over the phone or via email to the employees.
Uses technical expertise to provide accurate and efficient
solutions to user problems in a timely manner.
Skill in technical problem solving, software change
management and assist other Sys Ad and Net Ad in
troubleshooting or problem solving.
Provide customer service to end-users to assist and/or correct
issues related to supported applications.
Has the ability to educate customer if there is a training issue;
can create and online self help for customer to be able to
perform his/her task.
Work with Sys Ad, Net Ad, and DBA administrators for any
changes in the system, network, Active Directory, new
implementation, upgrades and new releases.
Meet individual SLA ART goals and contributes in achieving
it daily.
Has the ability to analyze the trend analysis (GHD calls &
Pareto) and recommends solutions.
Communicates effectively and efficiently in a fast paced, team
environment.
Perform post resolution and follow-ups for each SR tickets
assigned to her/him.
Provides continuous improvement, ideas and solutions to
increase the effectiveness and productivity.
Provides customer advocacy, case management,
communication and escalation.
Monitoring escalated issues and make sure that the customers
are updated on the status of their issues.
Can handle irate customers and explain clearly what the
problem is and how we can be of help.
The ability to create and maintain positive and professional
business relationships with both internal associates and
customers.
Perform other duties as assigned.
Process all email requests and assign it to the right support
group.
EDUCATION AND TRAINING
B.S. in Information Technology
Polytechnic University of the Philippines, 2007-2011
Sto Tomas Batangas Campus, Sto. Tomas, Batangas
References are available on request