1. RAIL BOOKING! NOW JUST A 2 STEP PROCESS
Registered IRCTC users can now Book railway tickets by just sending two simple SMSs.
Pre-requisites to book a ticket through SMS on 139 –
• User should be registered on IRCTC’s website (www.irctc.co.in)
• User should have MMID & OTP (One Time Password) for IMPS Transaction
• Same Mobile Number should be registered with Bank & IRCTC
STEP 1: Send below SMS with Journey & Passenger information to 139:
If the format sent is valid, you would receive a response message from 139. The message
would carry the following information -
 Transaction ID
 Ticket Amount
 IRCTC Service Charge
 Total Amount payable
 Seat Availability
For example:
STEP 2: For Payment, Send SMS with below syntax to 139
Following message will be received from 139 on successful booking of the ticket -
BOOK <TrainNo> <FromCity> <ToCity> <TravelDate(DDMM)> <Class> <Passenger1-
Name> <Age> <Gender> <Passenger2-Name> <Age> <Gender> (upto 6 passengers)
For example:
BOOK 12420 NDLS GZB 2606 2S Rakesh 55 M Sarita 53 F
Trans Id: 340045667 Ticket Amount: 120 IRCTC SC: 11.24 Total Amount: 131.24 Seat:
AVAILABLE-0095. For Payment SMS PAY <34004567> IMPS <MMID> <OTP> IRCTCUserID to
139 to book ticket.
PAY <Transaction ID as received> IMPS <MMID as received from bank> <OTP as
received from bank for this transaction> <IRCTCUserID>
For Example:
PAY 340045667 IMPS 98453672 453289 Rakesh

2. PLEASE NOTE: MMID generation is a single click process available with more than 26 Indian
Banks covering over 90% of the total banking subscriber base.
The banks for the same are listed at http://www.npci.org.in/bankmember.aspx
“OTP” is a One Time Password generated and provided by your respective bank.
CANCELLATION PROCESS:
Registered IRCTC users can now cancel the railway tickets booked by them through SMS
earlier by a simple two step process.
CASE 1: The Entire ticket needs to be cancelled:
STEP 1: An SMS to be sent to 139 from your registered mobile to request for cancellation of
the ticket. SMS format as follow:
After submission of the above SMS, a message would be received from 139. The text of the
same is mentioned below.
STEP 2: After receipt of the above message, the user needs to confirm the cancellation by
sending an SMS as “YES” to 139.
After submission of the above SMS, a message would be received from 139. The text of the
same is mentioned below.
CASE 2: The ticket needs to be partially cancelled.
Your ticket booked successfully. PNR is: 2345678901 Ticket No: :0672261674 Booking
Status: Rakesh CONFIRM C1 76 WS Sarita CONFIRM C1 77 Ticket Amt: 120.0 SC: 11.24
Src: New Delhi Dst: Ghaziabad Date of Journey: 26/06/2013 Sch Dep 12:30 hrs
CAN <10 Digit PNR> <IRCTC UserID>
For Example:
CAN 2345678901 Rakesh
We have received your request to cancel PNR Number 2345678901. Please confirm the
cancellation by sending YES to 139 or for any change in cancellation data, send a fresh
request.
“Your ticket for passenger <Passenger1 Name> <Passenger2 Name> with PNR Number:
2345678901 is cancelled. Amount: 60 will be refunded in your account.”

3. STEP 1: An SMS to be sent to 139 from your registered mobile to request for initiating a
partial cancellation of the ticket so booked by you earlier. Format of the SMS:
After submission of the above SMS, a message would be received from 139. The text of the
same is mentioned below.
STEP 2: After receipt of the above message, the user needs to confirm the cancellation by
sending SMS as “YES” to 139.
After submission of the above SMS, a message would be received from 139. The text of the
same is mentioned below:
NOTE:
1. Booking with Quota including (Tatkal) and Concessions are not available as of now.
2. Payment for the bookings can only be made through IMPS.
24X7 Helpline Numbers
Voice – 139
SMS TKT to 139
E-mail: smsticket139@bharatbpo.in
CAN <10 Digit PNR> <IRCTCUserID> <Passenger Number>
For Example:
CAN 2345678901 Rakesh 12(Upto 6)
“We have received your request for cancellation of tickets for <Pessanger1 Name>,
<Pessanger2 Name> for PNR Number 2345678901. Please confirm the cancellation by
sending YES to 139 or for any change in cancellation data, send a fresh request.”
“Your ticket for passenger <Passenger1 Name> <Passenger2 Name> with PNR Number:
2345678901 is cancelled. Amount: 60 will be refunded in your account.”