Welcome All: Part 1

1. 1 – Welcoming customers with a disability
Welcome All

2. Welcome All
Why are we here?
• Recognise the benefits of providing excellent service to customers with a
disability
• Identify your responsibilities under the Equality Act 2010
• Identify what customers with a disability need and expect
• Adopt a positive approach to meet needs and expectations
• Welcome customers with specific needs and communicate effectively with
them
• Develop personal action plan

3. Actions speak louder than words
Welcome All
End the Awkward: at work

4. Welcome All
Just ASK
If you have the right:
• Attitude
• Skills
• Knowledge
your customers with disabilities won't be disabled by…
you