Welcome All: Welcoming Customers with a Disability

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This document provides guidance for businesses on welcoming customers with disabilities. It outlines the benefits of providing excellent service to these customers and identifies responsibilities under the Equality Act 2010. The document encourages organizations to recognize customers' needs and expectations, communicate effectively with them, and develop personal action plans to ensure an inclusive environment.

Business

1 – Welcoming customers with a disability
Welcome All

Welcome All
Why are we here?
• Recognise the benefits of providing excellent service to customers with a
disability
• Identify your responsibilities under the Equality Act 2010
• Identify what customers with a disability need and expect
• Adopt a positive approach to meet needs and expectations
• Welcome customers with specific needs and communicate effectively with
them
• Develop personal action plan

Actions speak louder than words
Welcome All
End the Awkward: at work

Welcome All
Just ASK
If you have the right:
• Attitude
• Skills
• Knowledge
your customers with disabilities won't be disabled by…
you

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