2. Mapa conceptual de calidad
QUALITY
Set of activities that
determines the
quality policy , the
objectives and
responsibilities
is the set of
qualities of
a person or
thing
What it’s?
Quality management¿what it’s?
3. •DEMING: 14 POINTS OF DIRECTION
•JURAM: TRILOGY OF JURAN
•SHEWHART : SHEWHART CYCLE (PDCA)
some contribution from experts
•ISHIKAWA: QUALITY CIRCLES
5. 14 POINTS FOR ADDRESS BY DEMING
1. Improve the product and service
2. Eliminate the mistakes and the negativism
3. Don´t rely of the mass inspection
4. Buy for the quality, but don´t for the price
5. Continuous improvement
6. Enable to the workers
7. Adopt the leadership
8. Eliminate the fear
9. Eliminate the departmental barriers
10.Eliminate the SLOGANS
11.Eliminate the STANDARDS
12.Have supervision , equipment and materials
13.Education and constant training
14.Form a team at the highest level improvement
7. QUALITY CIRCLES
IT'S A SMALL GROUP FORMED BY PEOPLE
VOLUNTARY
ENGAGE AND INCREASE COMMITMENT COMPANY WORKER
GOOD COMMUNICATION EN ALL THE COMPANY
FEATURES
which allows differentiation from other-el cual permite diferenciar de otros
PROCESO METODOLOGICO BASICO PARA REALIZAR LAS ACTIVIDADES DE MEJORA Y MANTENER LO MEJORADO
PROCESS FOR MAKING BASIC METHODOLOGICAL ACTIVITIES FOR IMPROVEMENT AND MAINTAIN THE IMPROVED0
PRETENDE MOSTRAR LA IMPORTANCIA DEL PAPEL DE LAS PERSONAS Y DE LA DIRRECCION EN LA COMPETITIVIDAD EN LAS EMPRESAS
INTENDS TO SHOW THE IMPORTANCE OF THE ROLE OF INDIVIDUALS AND dirreccion IN COMPETITIVENESS ON BUSINESS
IT IS WHERE THE OBJECTIVES ARE CREATED AND the GOALS TO ACHIEVE (Y las METAS PARAEGUIRLOS)
2. CORRECTIVE ACTIONS
3. LEARNED LESSONS ( LECCIONES APRENDIDAS )
ES UN PEQUEÑO GRUPO COMPUESTO POR PERSONAS VOLUNTARIAS
EL CUAL SU OBJETIVO ES MEJORAR EL SERVICIO DE LA EMPRESA
NVOLUCRAR Y AUMENTAR EL COMPROMISO EN LOS TRABAJADORES DE LA EMPRESA
Mejorar la comunicación en la empresa – improve the communication in the company
quality and profitability go OF THE hand
because it generates a good image to the company which increase customers - porque genera una buena imagen a la empresa
el cual se incrementan los clientes