ABSTRACT The project is basically based on cost benefits analysis (CBA) in which we discuss the cost of training, benefits of training and return on investment on that particular training Brain NET Being pioneer in Internet Services industry of Pakistan is considered to be the largest Internet service provider with greater geographic coverage and vast range of internet solutions for both consumer and corporate sector. As a Group of companies; Brain Computers initiated in 1982 and appeared as a successful business of hardware solutions. In 1992 Brain was honored and appreciated to be the innovator of emailing system in Pakistan's IT industry. In 1996 Brain incorporated Brain NET to commence Internet Services and retained an honor of First Internet Service Provider of Pakistan. Being pioneer in ISP industry, we always stood ahead all in innovating solutions. Brain has got largest Optical Fiber network in Lahore over which top IT companies are subscribed to and the Local Loop License (LLC) by Pakistan Telecommunication Authority (PTA) to run Telecom operations in Lahore under BrainTEL.

1. BRAIN
TELECOMMUNICATION
LIMITED

2. Training Intervention’s in job skills
• BBA(HONS) 8TH SEMESTER
Group Members:
• Syed Naeem Ali Shah……145……….…naeem_1994@ymail.com
• Muhammad Shahid….…..133…...mshahidarain10@gmail.com
• Siraj Munir Khan…………..144…..siraj.munir.khan@gmail.com
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3. What is Brain LTD.
• Who invent the first pc virus in the world
• Who firstly introduce optical fiber in Pakistan
• Who introduces the open pipe technique of bandwidth
• Who launces VOIP in Pakistan
• Who Introduces Smart tv first
“All Anserws led BRAIN LTD.”
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4. Brain NET
• Pioneer in Internet Services industry of Pakistan.
• 1982 and appeared as a successful business of hardware
solutions.
• 1992 Brain was honored and appreciated to be the innovator of
emailing system in Pakistan's IT industry.
• 1996 Brain incorporated Brain NET to commence Internet
Services and retained an honor of First Internet Service Provider
of Pakistan.
• Being pioneer in ISP industry, (PTA) to run Telecom operations in
Lahore under BrainTEL.
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5. Brain Department’s
Brain NET
Brain Corporate
Brain TEL
Brain Soft
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6. CBA(Cost Benefit Analysis)
• In CBA, benefits and costs are expressed in
monetary terms, and are adjusted for the time
value of money, so that all flows of benefits and
flows of project costs over time
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7. Cost of Training
• Facilitator fees
• Training design
• Course materials
• Videos and workbooks
• Facilities rental
• Equipment rentals (such as overhead projectors)
• Production downtime (including employee time off the job)
• Video conferencing facilities
• Specialized computer equipment
• Administration (such as registration procedures or confirmation notices)
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8. Potential Savings Generated
• Fewer errors
• Reduced customer turnover
• Less equipment downtime
• Increased revenue collection
• Faster equipment startup time
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9. Calculate the Potential Savings
• FOR EXAMPLE:
• Current level of performance (for example, 200 error rates per month; six
lost customer accounts per month)
• Identify the change that training can produce (for example, reduce errors
to 50 per month).
• Calculate the savings that the target criteria will generate (for example:
200 errors - 50 errors = decrease of 150 errors per month=savings)
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10. How are Training Cost Calculated?
1. DEVELOPMENT COST
Trainer cost
contractors
2. DELIVERY COST
Materials
Travels
3. INDIRECT COST
Clerical/Administrative
Telephone
4. OVERHEAD COST
Insurance, interest, legal fees,
repairs, taxes, telephone bills,
travel expenditures
5. TRAINEE COST
Trainee time
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11. Benefits
• In simple words, something additional that
derived from the training in comparison
with past performance of the employees is
called benefits.
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12. Benefits Calculation
Benefits are calculated on the evaluation of
performance that calculated according to the
performance indicators
 Productivity Improvement
 Quality Improvement
 Cost Reductions
 Work Habits & Procedures
 Time Saving
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13. Types of Benefits
• Organizational Benefits
• Employee Benefits
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14. Organizational Benefits
• Increased Sales
• Better Customer Service
• Understanding of links b/w customer service & sales
• Understanding of what customer makes a buy
• Up-Selling, Cross-Selling & On-Selling to other products
• Delivering company’s image
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15. Organizational Benefits
• Reduced employee turnover and absenteeism
• Reduced recruitment cost
• Competitiveness
• Market share
• Profitability
• Time Saving
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16. Employee Benefits
• Morale enhancement
• Builds Confidence
• As a Motivator
• Builds Efficiency
• Career Development
• Skills Development
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17. Measurment of Benefits
Quantitative Benefits:
Sales
• Executive & officers enhanced
• Errors going less
• Absenteeism going less
Qualitative
• Communication Skills Good
• Deadline meeting (good timing)
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18. Benefit Analysis
BRAIN TELECOMMUNICATION LIMITED
Brain TEL
Training VOIP Telephony After Training After Month
For the six month ended july, 2014
Quantitative
Sales Before Rs After Rs Benefits Rs
Executive 633000 733500 100500
Officer 40000 44000 4000
Errors 12850 99949 2901
Absentism
Executive 20775 346 20429
Officer 2308 289 2019
Net Amount 129849
Qualitative
Communication Skills 70% Fluency 80 % Fluency 10%
Deadline Meeting 2 out of 5 3.5 out of 5 1.5
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19. WHAT IS ROI?
• ROI measurement is the process of collecting and analysing
the performance data, and translating this into a
measurement of real financial benefit to the organisation.
• This benefit is then compared to the cost of creating this
benefit through training and measurement.
• ROI is expressed as:
• ROI = Benefits/Costs * 100
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20. Why Train?
Some possible reasons are:
• Cost savings
• Increased sales
• Improved productivity, competitiveness, and profitability
Sometimes the reasons do not appear to be connected to a monetary value,
but they relate to:
• Improved customer satisfaction
• Improved technological expertise
• Better staff morale and management-staff relations
• Greater staff flexibility and loyalty
• Enhanced decision making
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21. Evaluation of Training
Kirkpatrick’s four Levels of Evaluation; Phillips added
ROI as the fifth
1. REACTION AND PLANNED ACTION
2. LEARNING
3. APPLICATION AND IMPLEMENTATION
4. BUSINESS IMPACT
5. ROI
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22. DATA COLLECTION METHOD
• QUESTIONNAIRES
• KNOWLEDGE TESTS
• SURVEYS
• ON THE JOB OBSERVATION
• INTERVIEWS
• FOCUS GROUPS
• ACTION PLANS
• PERFORMANCE DATA MONITORING
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23. Table
SALES
COST BEFORE AFTER BENEFIT ROI
OFFICERS
170,796
633000 733500 100500 58.8 %
EXECUTIVES 40,000 44,000 4000 2.3%
ERRORS
12,850 99,949 2,901 1.69
ABSENTEESIM
OFFICERS 20,775 346 20429 11.9 %
EXECUTIVES 2,308 289 2,019 1.1 %
ROI OF QUALITATIVE DATA
708,933 878,084 169,151 99 %
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24. Table: 24
BEFORE AFTER RESULT
COMMUNICATION 70 % 80 % 10 %
DEADLINE MEETING 2/5 3.5/5 1.5
ROI WITH RESPECT TO QUALITATIVE DATA:

25. THANK YOU