F in a l E x a m in a ti o n 925 North Spurgeon Street, Santa Ana, CA 92701 Text: Author(s): Publisher: www.calcoast.edu Phone: 714-547-9625 Fax: 714-547-5777 Human Resource Management Thirteenth Edition, 2013 ISBN-13: 9780132668217 Gary Dessler Pearson 12/14 BAM 510 Human Resource Management All rights reserved. No part of this book may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording or by any information storage and retrieval system without written permission from the publisher, except for the inclusion of brief quotation in review. Copyright © 2014 by California Coast University 4 Final Examination BAM 510 Human Resource Management Multiple Choice Questions (Enter your answers on the enclosed answer sheet) 1. Which function of the management process requires a manager to establish goals and standards and to develop rules and procedures? a. leading b. planning c. organizing d. staffing 2. Which function of the management process includes selecting employees, setting performance standards, and compensating employees? a. staffing b. motivating c. planning d. organizing 3. Larry, a manager at a commercial real estate firm, has established a monthly sales quota for his sales team. Which basic function of management best describes Larry’s actions? a. organizing b. staffing c. planning d. controlling 4. ________ is the right to make decisions, to direct the work of others, and to give orders. a. Authority b. Management c. Leadership d. Responsibility 5. Which of the following refers to the authority exerted by an HR manager as coordinator of personnel activities? a. functional authority b. line authority c. corporate authority d. staff authority 5 Final Examination BAM 510 Human Resource Management 6. One of the ________ functions of a human resource manager includes directing the activities of his or her subordinates in the HR department. a. staff b. line c. corporate d. coordinative 7. In most firms, line managers work in conjunction with HR managers when ________. a. administering preemployment tests b. interviewing job applicants c. testing employees for drugs d. visiting college campuses to recruit 8. All of the following are the most common reasons that firms decide to globalize EXCEPT: a. forming international partnerships b. reducing labor costs c. supervising quality control methods d. seeking new foreign products to sell 9. Which of the following best describes a nontraditional worker? a. service-based workers b. workers near retirement age c. ethnically diverse workers d. workers with multiple jobs 10. Which of the following refers to the standards someone uses to decide what his or her conduct should be? a. competencies b. preferences c. ethics d. strategies 11. Which legislation was responsible for the creation of the Equal Employment Opportunity ...

1. F
in
a
l
E
x
a
m
in
a
ti
o
n
925 North Spurgeon Street, Santa Ana, CA 92701
Text:
Author(s):
Publisher:
www.calcoast.edu
Phone: 714-547-9625 Fax: 714-547-5777
Human Resource Management
Thirteenth Edition, 2013

2. ISBN-13: 9780132668217
Gary Dessler
Pearson
12/14
BAM 510
Human Resource Management
All rights reserved. No part of this book may be reproduced or
transmitted
in any form or by any means, electronic or mechanical,
including photocopying,
recording or by any information storage and retrieval system
without written
permission from the publisher, except for the inclusion of brief
quotation
in review.
Copyright © 2014 by California Coast University
4
Final Examination

3. BAM 510 Human Resource Management
Multiple Choice Questions (Enter your answers on the enclosed
answer sheet)
1. Which function of the management process requires a
manager to establish goals and
standards and to develop rules and procedures?
a. leading
b. planning
c. organizing
d. staffing
2. Which function of the management process includes selecting
employees, setting performance
standards, and compensating employees?
a. staffing
b. motivating
c. planning
d. organizing
3. Larry, a manager at a commercial real estate firm, has
established a monthly sales quota for
his sales team. Which basic function of management best
describes Larry’s actions?
a. organizing
b. staffing
c. planning
d. controlling
4. ________ is the right to make decisions, to direct the work of
others, and to give orders.

4. a. Authority
b. Management
c. Leadership
d. Responsibility
5. Which of the following refers to the authority exerted by an
HR manager as coordinator of
personnel activities?
a. functional authority
b. line authority
c. corporate authority
d. staff authority
5
Final Examination
BAM 510 Human Resource Management
6. One of the ________ functions of a human resource manager
includes directing the activities
of his or her subordinates in the HR department.
a. staff
b. line
c. corporate
d. coordinative
7. In most firms, line managers work in conjunction with HR
managers when ________.
a. administering preemployment tests
b. interviewing job applicants

5. c. testing employees for drugs
d. visiting college campuses to recruit
8. All of the following are the most common reasons that firms
decide to globalize EXCEPT:
a. forming international partnerships
b. reducing labor costs
c. supervising quality control methods
d. seeking new foreign products to sell
9. Which of the following best describes a nontraditional
worker?
a. service-based workers
b. workers near retirement age
c. ethnically diverse workers
d. workers with multiple jobs
10. Which of the following refers to the standards someone uses
to decide what his or her
conduct should be?
a. competencies
b. preferences
c. ethics
d. strategies
11. Which legislation was responsible for the creation of the
Equal Employment Opportunity
Commission?
a. Title VII of the 1964 Civil Rights Act
b. Equal Pay Act of 1963
c. Civil Rights Act of 1866
d. Executive Orders 11246 and 11375

6. 6
Final Examination
BAM 510 Human Resource Management
12. Uniform guidelines from the EEOC are recommended for
employers to use in matters
regarding all of the following EXCEPT:
a. employee selection
b. sexual harassment
c. record keeping
d. psychological testing
13. Which of the following requires employers to make
reasonable accommodations for disabled
employees?
a. Americans with Disabilities Act of 1990
b. Disability Discrimination in Employment Act of 1967
c. Vocational Rehabilitation Act of 1973
d. Civil Rights Act of 1991
14. According to the Americans with Disabilities Act, which of
the following would be considered
a disability?
a. AIDS
b. voyeurism
c. pyromania
d. homosexuality

7. 15. An employer that acquires voice recognition software to
meet the needs of a blind employee
is most likely ________.
a. making a reasonable accommodation
b. identifying essential job functions
c. complying with Title VII rules
d. fulfilling job analysis requirements
16. Which of the following will be the most likely result of the
ADA Amendments Act of 2008?
a. Employers will be required to hire a specific percentage of
disabled workers to be in
compliance.
b. The number of major life activities considered disabilities
will be narrowed.
c. Employees will find it easier to prove that their disabilities
are limiting.
d. Employers will be required to make fewer accommodations
for workers with
disabilities.
17. Which of the following refers to the overall effect of
employer practices that result in
significantly higher percentages of members of protected
groups being rejected for
employment, placement, or promotion?
a. prima facie
b. adverse impact
c. disparate impact
d. disparate treatment

8. 7
Final Examination
BAM 510 Human Resource Management
18. According to ________, an employer can claim that an
employment practice is a bona fide
occupational qualification for performing the job.
a. Vocational Rehabilitation Act of 1973
b. Title VII of the 1964 Civil Rights Act
c. Executive Orders 11246 and 11375
d. 1972 Equal Opportunity Act
19. The application requirements for Western Airlines pilot
positions require candidates to have
logged at least 200 hours piloting an aircraft within the
previous 36 months. In addition,
applicants must have 2,500 hours of experience in the air
with at least 1,000 hours as the
commanding pilot of a commercial airplane. A four-year
college degree is also required. Jeff
Sanchez, who is Hispanic, applied for a position as a pilot
and was rejected because he has
a degree from a 2-year college and only 2,000 hours of
flight experience. Jeff is suing
Western Airlines for discriminatory hiring practices.
Which of the following, if true, best supports Western
Airlines’ defense?
a. Western Airlines bases its selection tests and hiring practices
on industry guidelines
for commercial pilots.
b. Recent experiences with college recruiting have led Western

9. Airlines to increase the
percentage of its minority pilots.
c. The total number of hours spent flying a commercial airline
is a valid predictor of
performance for most Western Airlines pilots.
d. At Western Airlines, turnover is high among minority
employees working as pilots and
flight attendants.
20. Strategic planning primarily benefits a firm’s managers by
________.
a. clarifying the supply chain network
b. allowing employees to provide input
c. creating a hierarchy of decision-makers
d. establishing goals to be accomplished
21. What is the first step in the strategic management process?
a. defining the current business
b. translating a mission into goals
c. formulating a strategy
d. implementing an environmental scan
22. The sales director at WebMD is calculating annual sales
revenue targets and the number of
new medical-related content providers that the firm needs to
maintain a competitive
advantage. In which step of the strategic management
process is the sales director involved?
a. evaluating strategic decisions
b. performing external and internal audits
c. defining the business and its mission
d. translating a mission into strategic goals

10. 8
Final Examination
BAM 510 Human Resource Management
23. The ________ of the California Energy Commission
indicates that the organization assesses
and acts through public and private partnerships to improve
energy systems that promote a
strong economy and a healthy environment.
a. code of ethics
b. strategic plan
c. mission statement
d. vision statement
24. Harley-Davidson sells a line of boots, helmets, and leather
jackets indicating that the
firm is pursuing which of the following strategies?
a. geographic expansion
b. conglomerate diversification
c. related diversification
d. horizontal integration
25. Sweet Leaf Tea, a Texas-based maker of bottled iced tea, is
a small but fast-growing firm
that has gained a loyal following for its use of fresh,
organic ingredients in its beverages.
Although beverage industry experts recommended that
Sweet Leaf replace the organic cane
sugar and honey it uses with less costly high-fructose corn
syrup, Sweet Leaf refused

11. because of the company’s mission to provide a high-quality,
organic beverage to consumers.
The 11-year old company has 50 employees, and its
products are available in 30% of the
U.S. market. Sweet Leaf Tea recently received multi-
million dollar investments which will
enable the business to expand its national presence.
Which of the following, if true, would best support the
argument that Sweet Leaf Tea should
implement a corporate-level strategy of market penetration?
a. Sweet Leaf Tea’s competitors primarily focus their marketing
and distribution efforts
on regional grocery-store chains rather than big box national
retailers.
b. Sweet Leaf Tea’s marketing research indicates that customers
would purchase the
organic beverages more frequently if the prices were lower.
c. Sweet Leaf Tea can achieve growth by aggressively selling
its beverages in current
markets where loyal customers will help boost word-of-
mouth.
d. Sweet Leaf Tea can develop a national name by adding new
product lines, such as
organic snack foods and organic coffee.
26. Companies like Ferrari are known as ________ because they
carve out a market niche and
compete by providing a product that customers can attain in
no other way.
a. visionaries
b. cost leaders
c. market leaders
d. focusers

12. 9
Final Examination
BAM 510 Human Resource Management
27. A firm’s functional strategies identify the broad activities
that each ________ will pursue in
order to help the firm accomplish its competitive goals.
a. employee
b. executive
c. supplier
d. department
28. MAX Computers manufactures affordable laptops and
desktops at its factory in Arizona. MAX
has experienced a moderate amount of financial success, but
upper management wants the
firm to grow at a faster rate and become a bigger player in
the highly competitive computer
market. The firm’s greatest problems relate to its
employees. Employee turnover is high:
most employees at MAX leave within two years or less of
being hired. In addition, the rate
of productivity among employees is not as high as
executives would like. The vice president
of human resources is considering moving MAX towards a
high-performance work system.
Which of the following questions is most relevant to MAX’s
decision to move toward a high-
performance work system?

13. a. What economic and demographic trends in the U.S. are
related to the employee turn
over rate at MAX?
b. How will qualitative performance measures address the needs
of MAX employees in
regards to the firm’s benefits plan?
c. How would the implementation of self-managing work teams
affect employee morale
and work standards at MAX?
d. What roles should line managers, staff managers, and HR
managers at MAX play in
performance appraisals?
29. Connor, a manager at boat manufacturing firm, takes a
talent management approach to his
duties. Which of the following would Connor most likely
do?
a. manage employees based on their experience with the
organization
b. coordinate recruitment and compensation activities
c. rely primarily on applicant testing results for hiring decisions
d. use different competencies for recruitment and development
30. In order for Hollis Construction to be in full compliance
with the Americans with Disabilities
Act, the manager needs a ________ for each position to
validate all human resource
activities.
a. workflow system
b. compensation schedule
c. performance appraisal
d. job analysis

14. 10
Final Examination
BAM 510 Human Resource Management
31. Which of the following is a written statement that describes
the activities, responsibilities,
working conditions, and supervisory responsibilities of a
job?
a. job context
b. job description
c. job analysis
d. job specification
32. During the job analysis process, it is most important to
________ before collecting data about
specific job duties and working conditions.
a. test job questionnaires on a small group of workers
b. assemble the job specifications list
c. select a sample of similar jobs to analyze
d. confirm the job activity list with employees
33. The fourth step in conducting a job analysis most likely
involves collecting data about all of
the following EXCEPT:
a. specific job activities
b. typical working conditions
c. employee turnover rates
d. required employee abilities

15. 34. Murray, Inc. emphasizes a desire for detail-oriented,
motivated employees with strong social
skills as indicated in the firm’s job ________.
a. specifications
b. reports
c. descriptions
d. analysis
35. Which of the following guidelines is most likely
recommended to managers conducting a job
analysis?
a. Rely on the human resource manager to complete
questionnaires and verify data.
b. Ensure that the questions and the process are clarified to
employees.
c. Use one tool for gathering information to maintain the
validity of the final results.
d. Conduct group interviews without supervisors present to
ensure accuracy.
36. Which of the following is identified by the FLSA status
section of a job description?
a. whether the employer is a private or public firm
b. whether the employer is a non-profit organization
c. whether a job is exempt or nonexempt
d. whether a job requires a college degree
11
Final Examination

16. BAM 510 Human Resource Management
37. Which of the following describes a job in terms of
measurable and observable behaviors that
an employee doing the job must exhibit to do the job well?
a. functional job analysis
b. Department of Labor procedure
c. high-performance work matrix
d. competency-based job analysis
38. ________ is the process of deciding what positions the firm
will have to fill and how to fill
them.
a. Personnel planning
b. Job analysis
c. Selection
d. Recruitment
39. Newton Building Supplies hopes to generate an extra $4
million in sales next year. A sales
person traditionally generates $800,000 in sales each year.
Using ratio analysis, how many
new salespeople should Newton hire?
a. 2
b. 5
c. 10
d. 20
40. What is the first step in succession planning?
a. selecting who will fill key positions
b. creating an applicant pool
c. identifying and analyzing key needs

17. d. developing the strengths of current employees
41. All of the following are methods used by firms to develop
high-potential candidates for future
positions EXCEPT:
a. developing skills inventories
b. providing internal training
c. offering global assignments
d. implementing job rotation
42. When constructing a job advertisement, all of the following
are aspects of the AIDA guide
EXCEPT:
a. implying long-term benefits
b. developing interest in the job
c. prompting applicant action
d. attracting attention to the ad
12
Final Examination
BAM 510 Human Resource Management
43. Which of the following is typically responsible for paying
the fees charged by a private
employment agency when an applicant is placed in a job?
a. independent recruiters
b. employers
c. employees
d. state employment commissions

18. 44. Which of the following is NOT information that should be
requested on application forms?
a. marital status
b. technical skills
c. training
d. experience
45. Which of the following terms refers to the consistency of
scores obtained by the same person
when retested with alternate forms of the same test?
a. validity
b. reliability
c. equivalency
d. expectancy
46. What is the primary disadvantage of using concurrent
validation?
a. Test batteries have not been administered by professional
industrial psychologists.
b. Limited correlation exists between high test scores and job
performance.
c. Current employees may not be representative of new
applicants.
d. New applicants are recent college graduates with limited
experience.
47. According to the American Psychological Association, all of
the following are rights of test
takers EXCEPT the right to expect ________.
a. tests to be the only selection tools for a job
b. scores to be interpreted by qualified individuals

19. c. informed consent regarding the use of test results
d. fairness of the test for all who take it
48. ________ tests include assessments of general reasoning
ability and of specific mental
abilities like memory and inductive reasoning.
a. Personality
b. Achievement
c. Cognitive
d. Motor ability
13
Final Examination
BAM 510 Human Resource Management
49. According to experts, most people are hired for their
qualifications and fired for their
________.
a. physical limitations
b. nonperformance
c. lack of aptitude
d. psychological issues
50. Which of the following terms refers to training candidates to
perform several of the job’s
tasks and then assessing the candidates’ performance prior
to hire?
a. miniature job training
b. work sampling technique

20. c. management assessment center
d. achievement testing
51. When an interview is used to predict future job performance
on the basis of an applicant’s
oral responses to oral inquiries, it is called a(n) ________
interview.
a. group
b. background
c. selection
d. benchmark
52. What type of interview would most likely include the
following: “It must be difficult to leave
a company after such strong accusations of unethical
behavior. Tell me about that.”
a. stress
b. situational
c. behavioral
d. puzzle
53. All of the following are common characteristics of
computerized selection interviews EXCEPT:
a. response times measured for any delays
b. questions focused on experience and skills
c. questions presented rapidly
d. essay questions based on hypothetical situations
54. Which question below is an example of a behavioral
question?
a. “What are your long-term goals and aspirations as a social
worker?”

21. b. “What is your attitude about working with a sales team
instead of independently?”
c. “Can you tell me about a time when you solved a really
difficult problem?”
d. “What factors do you consider before underwriting an
insurance policy for a new
client?”
14
Final Examination
BAM 510 Human Resource Management
55. Antoine is applying for a job with Boscom Manufacturing as
a chemical engineer. During the
interview, Antoine is asked the following question: “How
does extreme heat affect
hydrocholoric acid?” The interviewer is most likely trying
to assess Antoine’s ________.
a. knowledge
b. flexibility
c. motivation
d. leadership
56. The primary purpose of conducting a stress interview is to
determine ________.
a. why an applicant wants to work for the firm
b. why an applicant lied on the resume
c. how an applicant solves complex problems
d. how an applicant handles criticism

22. 57. On Alicia’s first day of work at a software firm, she
attended a meeting with the HR manager
and other new employees. Alicia learned about employee
benefits packages, personnel
policies, and the structure of the company. In which of the
following did Alicia most likely
participate?
a. orientation
b. recruitment
c. selection
d. development
58. James, an HR manager, is currently identifying the specific
knowledge and skills required for
a telemarketing position at Newman Enterprises. James is
most likely involved in which of
the following?
a. current training needs analysis
b. program evaluation
c. strategic training needs analysis
d. task analysis
59. All of the following are types of on-the-job training
EXCEPT:
a. job rotation
b. special assignments
c. programmed learning
d. understudy method
15

23. Final Examination
BAM 510 Human Resource Management
60. Rebekah was hired soon after graduation and assigned to
complete a management trainee
program. She will move to various jobs each month for a
nine-month period of time. Her
employer is utilizing the ________ form of training.
a. understudy
b. informal learning
c. job expansion
d. job rotation
61. All of the following are categorized as computer-based
training techniques EXCEPT:
a. computer simulations
b. interactive gaming platforms
c. intelligent tutoring systems
d. learning portals
62. Which of the following terms refers to a teaching method
that uses special collaboration
software to enable multiple remote learners to participate in
live audio and visual
discussions via a PC or laptop?
a. computer simulation
b. learning portal
c. intelligent tutoring system
d. virtual classroom
63. Which performance appraisal tool requires supervisors to
categorize employees from best to

24. worst on various traits?
a. alternation ranking method
b. electronic performance monitoring
c. graphic rating scale
d. critical incident method
64. Stacey is using a behaviorally anchored rating scale as a
performance appraisal tool. She has
already asked employees and supervisors to describe critical
incidents of effective and
ineffective job performance. What should Stacey most
likely do next?
a. create a final appraisal instrument
b. reallocate the incidents
c. develop performance dimensions
d. rate the incidents
16
Final Examination
BAM 510 Human Resource Management
65. Nick supervises a team of data entry specialists. Lately,
productivity has been down, and
Nick believes his subordinates are not working as
efficiently as possible. Which of the
following tools would provide Nick with daily information
about each employee’s rate,
accuracy, and time spent entering data?
a. web-based management oversight device

25. b. electronic performance support system
c. electronic performance monitoring system
d. digital dashboard device
66. A supervisor who frequently rates all employees as average
on performance appraisals most
likely has a problem known as ________.
a. stereotyping
b. halo effect
c. leniency
d. central tendency
67. The ________ problem occurs when supervisors tend to rate
all their subordinates
consistently low.
a. halo effect
b. central tendency
c. leniency
d. strictness
68. Robin, the HR manager at Rightway Enterprises, believes
that job withdrawal has become a
significant problem at the firm. Robin most likely came to
this conclusion after observing
all of the following employee behaviors EXCEPT:
a. excessive absences
b. idle employee conversations
c. undeserved work breaks
d. frequent vacation time requests
69. All of the following are the role of the employer in an
employee’s career development
EXCEPT:

26. a. analyzing interests, values, and skills
b. providing performance feedback
c. offering a variety of career paths
d. communicating policies and procedures
17
Final Examination
BAM 510 Human Resource Management
70. Which of the following best explains the meaning of the
term “glass ceiling”?
a. structural yet subtle barriers in corporate environments that
inhibit the rise of talented
women to leadership positions
b. inadequate educational opportunities which ultimately limit
the network opportunities
available to women in the workforce
c. formal corporate policies that prevent women from receiving
the training needed to
advance their careers
d. spoken opinions by corporate leaders that women lack the
knowledge and skills
required for career advancement
71. Reality shock can most likely be prevented by providing
new employees with ________.
a. reassignments
b. accurate job previews
c. performance appraisals

27. d. flexible schedules
72. All of the following are true statements about retirement
EXCEPT:
a. most employees who plan to work after 65 must do so for
financial reasons
b. many retirement age workers want to stay active through
working
c. most employees expect to continue working after normal
retirement age
d. most employees who plan to work after 65 want a part-time
position
73. What theory of motivation states that people are strongly
motivated to maintain a balance
between what they perceive as their contributions and their
rewards?
a. Learned needs theory
b. Expectancy theory
c. Equity theory
d. Two-factor theory
74. External equity refers to ________.
a. the fairness of an individual’s pay as compared to a
coworker’s pay for the same job
b. the perceived fairness of the processes and procedures used
to make decisions about
compensation
c. how a job’s pay rate in one company compares to the job’s
pay rate in other
companies
d. the use of salary surveys and job evaluation comparisons to
monitor pay levels within

28. an industry
18
Final Examination
BAM 510 Human Resource Management
75. Which of the following is used to anchor the employer’s pay
scale?
a. human resource metric
b. benchmark job
c. grades
d. job metric
76. A company using competency-based pay compensates
employees for all of the following
EXCEPT:
a. job title
b. behaviors
c. skills
d. knowledge
77. According to many experts, which of the following would
most likely reduce the wage gap
between men and women?
a. union intervention
b. education
c. competency-based pay
d. federal legislation

29. 78. Who proposed a two-factor theory that explains how
motivator factors relate to satisfaction
and hygiene factors relate to dissatisfaction?
a. Abraham Maslow
b. Frederick Herzberg
c. David McClelland
d. Frederick Taylor
79. In Vroom’s theory of motivation, which of the following
terms refers to the perceived value a
person attaches to a reward?
a. variable pay
b. valence
c. expectancy
d. instrumentality
80. Craig is a line manager at a paper supply company. All of
the following are methods that
Craig should most likely implement to motivate his
subordinates EXCEPT:
a. using positive reinforcement on a daily basis
b. recognizing an employee’s contribution
c. gaining agreement on goals with employees
d. encouraging workers to earn overtime pay
19
Final Examination
BAM 510 Human Resource Management

30. 81. Jack is in the process of implementing a gainsharing plan
for his firm. He has already
determined that the plan’s objectives will be to lower labor
costs. What is the next step
that Jack needs to take?
a. choose specific performance measures
b. select the form of payment
c. decide on a funding formula
d. decide how often to pay bonuses
82. Employees at GameTime Software participate in a
gainsharing plan. Employee bonuses are
calculated by dividing payroll expenses by total sales.
Game Time Software most likely uses
which of the following plans?
a. Improshare
b. Lincoln
c. Rucker
d. Scanlon
83. All of the following benefits are required by federal or state
law EXCEPT:
a. disability insurance
b. maternity leave
c. unemployment insurance
d. workers’ compensation
84. Which of the following is NOT a true statement about the
Protection and Affordable Care Act
of 2010?
a. Employers will be required to pay a 20% excise tax on high-
cost health insurance

31. plans.
b. Health plans with dependent coverage must expand eligibility
up to age 26.
c. Contributions to health care flexible spending accounts will
be capped at $2,500.
d. Employers must offer health insurance coverage to employees
who work less than 30
hours per week.
85. Which of the following is LEAST likely to explain the
growing percentage of part-time
workers?
a. women in the workforce
b. phased retirement programs
c. minimum wage increases
d. economic recession
20
Final Examination
BAM 510 Human Resource Management
86. When an employer makes all of the contributions to the
pension plan, the pension plan is
classified as ________.
a. non-contributory
b. defined contribution
c. non-qualified
d. qualified
87. ________ provide services like financial counseling, child

32. care referrals, elder care referrals,
adoption assistance, mental health counseling, and life event
planning.
a. Pension plans
b. Employee assistance programs
c. Benefit management systems
d. Family-friendly benefits
88. Ethics refers to the ________.
a. basic beliefs about what is right or wrong
b. principles of conduct governing an individual or group
c. standards of behavior accepted by society
d. standards used by the organization to decide upon proper
conduct
89. Which component of organizational justice refers to the
fairness of a process?
a. interactional justice
b. procedural justice
c. distributive justice
d. normative justice
90. Health-Tech Materials is a firm that manufactures medical
equipment purchased by hospitals
and clinics. The firm employs over 2,500 workers in its two
manufacturing facilities located
in Texas and Arizona. Recently, Health-Tech dismissed a
number of employees for ethics
violations ranging from improper Internet usage to stealing
company funds. In addition,
the firm has been sued by two former employees for
wrongful discharge. As a result,
Health-Tech’s top executives are evaluating the firm’s

33. hiring process, ethics training system,
reward system, and disciplinary system to determine how to
promote ethics and fair
treatment.
Health-Tech’s HR department has devised a brief ethics test
for employees to use when
determining if their actions match Health-Tech’s code of
conduct. Which of the following
questions is LEAST likely to be included on the ethics test?
a. Will my actions reflect negatively on the image of Health-
Tech?
b. What Health-Tech employees will be affected by my actions?
c. Is the action I am about to perform on behalf of Health-Tech
a legal one?
d. Would I perform this action if I worked for a Health-Tech
competitor?
21
Final Examination
BAM 510 Human Resource Management
91. Which of the following is NOT one of the four types of
privacy violations upheld by courts?
a. publication of private matters
b. intrusion
c. disclosure of medical records
d. drug testing
92. Dismissal based on unsatisfactory performance is most

34. appropriate if an employee ________.
a. fails to accomplish tasks despite diligence
b. shows an adverse attitude towards co-workers
c. steals the employer’s property
d. acts in an insubordinate manner towards supervisors
93. Which form of union security requires employees who do
not belong to the union to pay
union dues on the assumption that the union’s efforts
benefit all workers?
a. union shop
b. open shop
c. agency shop
d. maintenance of agreement
94. Right to work laws inhibit union formation by ________.
a. leaving the question of union security up to each company
b. leaving the question of union affiliation up to each company
c. making union membership a requirement
d. banning any form of union security
95. Which of the following best describes a “yellow dog”
contract?
a. As a condition of employment, an employee agrees to not join
a union.
b. Employers agree to abide by the guidelines of the local labor
unions.
c. As a condition of employment, an employee agrees not to
picket.
d. Employers agree to give union members preference in hiring.
96. When representatives of Ford’s management and

35. autoworkers union meet to negotiate a labor
agreement, which of the following is most likely occurring?
a. collective bargaining
b. certification
c. featherbedding
d. union salting
22
Final Examination
BAM 510 Human Resource Management
97. Improperly guarded equipment, defective equipment,
hazardous procedures, and improper
ventilation are all examples of ________.
a. normal occupational hazards
b. chance occurrences
c. unsafe employee behavior
d. unsafe conditions
98. Centerline Communications wants to reduce the number of
workplace accidents associated
with employee substance abuse. Which of the following
would be the most effective method
to accomplish this goal?
a. preemployment psychological screening
b. a combination of preemployment drug testing and random
ongoing drug testing
c. a combination of random ongoing drug testing with
psychological evaluations

36. d. preemployment drug testing
99. What is the primary motive for homicides that occur at
work?
a. disgruntled employees
b. broken relationships
c. drugs
d. robbery
100. The HR manager at Thompson Industries has been given
the task of reducing the number
of unsafe acts and creating a supportive environment.
Which of the following would be
LEAST effective?
a. stressing the importance of teamwork
b. conducting an organizational safety review
c. promoting the value of safety
d. providing leadership training to managers