Emma McFarland and Lawrence Chiles, the National Gallery With its imposing presence on Trafalgar Square, the National Gallery may not seem a place of openness to some even though it is open to anyone who chooses to walk through the door. But what does openness mean in the context of today's Gallery? We are on a journey to create a new Innovation Lab, a physical and virtual space to help the organisation adapt and respond to the opportunities and challenges of a rapidly changing world. And the word 'openness' is a recurring theme as we strive to work with new technologies, find new methods of interpretation and reach new audiences. This short talk will explore some of the questions it has prompted and our learning along the way, including: How do we spark greater internal openness, breaking down the silos between team and hierarchies which support 'production pipelines', but which perhaps create barriers to doing things differently? How do we bring the audience inside - opening up our creative processes and decision-making? What does 'user voice' mean when our 'users' come from 100 different countries across the world?

1. Openness, Innovation
and The National Gallery

2. • The National Gallery is seen as trusted and a place to see great art
• The audience wants and expects a contemporary experience
• But we are also perceived as distant and unchanging
Elegant
Eminent
Inspiring
Inclusive
Surprising
Ambitious
Empathetic
Expert
Distant and
institutiona
l
Warm, distinctive, personal,
sometimes surprising

5. Insert GF slide using
headset

12. "Thank you for today. It was
an excellent and
informative/creative
workshop."
Buildings team
"Thanks Emma for a great
intro session! Even though I
found some of the tasks a bit
difficult, I really enjoyed the
exercises. I'm looking forward
to more workshops"
Creative team

13. The Adoration of the Kings by
Jan Gossaert

14. Thanks
Lawrence @chilesl
Emma @ArtsEMC