Vici training

1. Vici Training

2. How To Log-In
• Log-in to your extension
• Login: Extension
• Password: Extension

3. How To Log-In
• Log-in to your account
• Login: eApp Username
• Password: eApp Password
• Select Campaign: HBC_Sale – HBC SalesFloor

4. How To Log-In
• Select Inbound Groups
• AGENTDIRECT & HBC_SalesFloor
• Click Submit
• Answer Phone and Sell

5. Vici Home Scren

6. Pause / Resume
• Gray means active
• RESUME is gray – you are open for
calls
How to Pause (Go on break)
• Click on PAUSE
How to Use Vici
Calls on Line 2
• If you receive a call on line 2 you MUST pause
your account

7. How to Use Vici
• Put a member on hold
• PARK CALL = HOLD
• Click PARK CALL

8. How to Use Vici
• Transfer call
• Verification
• Verification GetMed
• Customer Service
• Click TRANSFER - CONF

9. How to Use Vici
• Transfer
• Select Destination from Drop Down Menu
• HBCInbound – HBC Verification
• HBCInboundGetMed – HBCInboundGetMed
• HBC_Custo – HBC Customer Service
• Click LOCAL CLOSER

10. Hang-Up / End Call
• Click HANGUP CUSTOMER
Disposition
• Select Disposition
• Click SUBMIT
How to Use Vici

11. How to Use Vici
• Call a Customer through Vici
• Click Manual Dial
• Enter Phone Number
• Click Dial Now