This document discusses corporate etiquette and provides guidelines for proper etiquette in business environments. It describes corporate etiquette as a set of agreed upon rules for behavior that focuses on manners for both individuals and the corporation. Some important areas of corporate etiquette that are covered include customer service etiquette, phone etiquette, email etiquette, corporate dressing, office space etiquette, and interview etiquette. Following corporate etiquette guidelines can help present a professional image and increase respect and profitability for a business.
2. Corporate Etiquettes
It
is a set of ordinarily agreed upon rules for behaving in
an business environment (also known as business
etiquettes).
Essentially,
it focuses on manners for the corporation
and for its individual players.
It
has to do with the way an individual interacts with
customers and other businesses.
When etiquette is observed, the corporation has the
opportunity to present a seamless, mannered front to the
rest of the world, which can increase the respect the
world gives it, resulting in a potentially more profitable
corporation.
3.
4. Some Important Corporate
Etiquettes
Customer
Service Etiquettes
Phone Etiquettes
E-Mail
Etiquettes
Corporate Dressing
Office Space
Etiquettes
Etiquettes
Professional Etiquettes
Interview Etiquettes
5.
6. Customer Service Etiquettes
Do
not take comments or insults personally
Never interrupt
the customer
Show Empathy
Stay
focused
Take Responsibility
Patience really
Be
Polite
is a virtue
7. Phone Etiquettes
DON’T
Eat
when you are on phone
Put
someone on speaker phone
Talk
Say
with others
anything that you don’t want the caller to hear
Answer the
phone if you are not prepared
Answer calls
when you are in office or in a meeting
8. Phone Etiquettes
DO
Answer
using your name, title and ask how can
you help
Always
leave your phone number and speak
slowly
Leave
a short, detailed message
Return
Smile
calls in a timely manner
when you answer the phone
9.
10. E-Mail Etiquettes
Subject line
should be short and specific
Avoid jargon
Use
short paragraph
Read
Be
and abbreviations
for content and grammar before sending
consistent with format
Think before you
hit “sent”
11.
12.
13. Corporate Dressing Etiquettes
Clothing and accessories should be neat, smart and
subtle. This also applies to hairstyle and perfume.
Hairstyles should be chosen to look well-groomed
and tidy.
Any visible piercings should be removed
Cover any tattoos
Clothing should be laundered and ironed.
14. Contd…
Research
clothing suitable for business
environments and request feedback from people
For Men: A suit
in shades of black, gray or dark
blue, in either a light color or with pinstripes is
acceptable
For Women: A suit
with a skirt or pants or decent a
business dress is acceptable, colors should be light.
15.
16. Office Space Etiquettes
Don’t interrupt
Don’t touch,
Cubicals do
Keep your
in other’s conversation
ask for permission
have walls but still be polite
workstation clean
Watch over
expressions(don’t yawn)
17.
18. Interview Etiquettes
Your hair
Nails
should be clean, combed and tied properly
should be clean
Avoid err
while talking
Arrive before time
Keep your
on the venue
phone on silent
19. Contd….
Don’t assume
rather confirm
Don’t stretch
be accurate
Body posture
should be straight
Greet the
Ask
interviewer nicely
for permission to sit
20. Conclusion
Corporate Etiquettes
are essential to survive and
succeed both at personal and professional level.
Corporate Etiquettes
are of paramount importance in
corporate world therefore, it is mandatory to stick to
the basics of etiquettes.
To
become a successful professional and serve the
organization in the most dignified manner one must
learn how to behave professionally.
21. Components of an E-Mail
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