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@mcielak
Arena Media @2015 | Madrid: Marques de Riscal 11 | Barcelona: Av. Diagonal 640 | Twitter: @arena_es | www.arenamedia.es
Generation – Z
The Next Generation
Moisés Cielak,	Ph.D.
@mcielak
@mcielak
Acercamiento práctico al
marketing digital
InfluenciaDigital.com.mx
@mcielak
Por	qué	escogí	este	tema….
• Porque	el	nuevo	marketing	es	una	ciencia	del	acercamiento
• Porque	SEO	SEM	ADWORDS,	FACEBOOK,	etc.	Son	solo	
herramientas,	
• Las	personas	las	hacen	funcionar	o	perder	el	rumbo,
• Porque	estamos	en	el	mundo	para	hacer	negocios	y	la	
Generación	Z	es	la	que	ya	nos	pide	comunicarnos	mejor
• Porque	en	la	academia,	los	profesores	somos	consultores	y	
tú,	amiga,	amigo,	eres	el	agente	de	cambio
• Acompáñame	45	minutos	a	mostrarte	mis	mas	recientes	
hallazgos	sobre	la	GEN	Z	y	sus	amigos	lejanos,	los	milennials
@mcielak
Arena Media @2015 | Madrid: Marques de Riscal 11 | Barcelona: Av. Diagonal 640 | Twitter: @arena_es www.arenamedia.es
Quiénes son y porqué nos preocupan
“ F irst ” generación
Cómo comunicar con ellos
@mcielak
Arena Media @2015 | Madrid: Marques de Riscal 11 | Barcelona: Av. Diagonal 640 | Twitter: @arena_es | www.arenamedia.es
Generation Z: quiénes son
Generación siguiente a los
Millenials.
No hay acuerdo sobre las fechas
que engloba esta generación,
pero está aceptado que
comienza con los nacidos a mitad
de los 90’s y finaliza en torno al
2010.
@mcielak
Arena Media @2015 | Madrid: Marques de Riscal 11 | Barcelona: Av. Diagonal 640 | Twitter: @arena_es | www.arenamedia.es
Generation Z: quiénes son
Eventos sociales y económicos
ocurridos durante la edad de
crecimiento así como por la
velocidad con la que estos
cambios ocurren marcan la
actitud de las generaciones
(Karl Mannhein, el primero en hablar del concepto
“ generación ” ya en los años 20s)
@mcielak
Arena Media @2015 | Madrid: Marques de Riscal 11 | Barcelona: Av. Diagonal 640 | Twitter: @arena_es | www.arenamedia.es
Generation Z: porqué nos
preocupan
Necesario hacer una adaptación del Marketing
a la misma.
Incrementar la efectividad de las acciones de
marketing en términos de contenido, tono y
medios.
@mcielak
Arena Media @2015 | Madrid: Marques de Riscal 11 | Barcelona: Av. Diagonal 640 | Twitter: @arena_es | www.arenamedia.es
Nuestros hijos seguirán
manteniendo la habilidad
del ser humano de
hablar, menos, pero
hablarán
@mcielak
Arena Media @2015 | Madrid: Marques de Riscal 11 | Barcelona: Av. Diagonal 640 | Twitter: @arena_es | www.arenamedia.es
Quiénes son y porqué nos preocupan
“ F irst ” generación
Cómo comunicar con ellos
@mcielak
marcas
Arena Media @2015 | Madrid: Marques de Riscal 11 | Barcelona: Av. Diagonal 640 | Twitter: @arena_es | www.arenamedia.es
El ritmo de cambio que
ha rodeado a la
Generación Z le ha
hecho desarrollar unas
características que los
describe como “Firsts”
Global
Conciencia
da
Visual
Valora las
Conectada
Multi,
Multi-media
@mcielak
Mismos referentes.
Diferencias geográficas
entre personas de
edad similar están
empezando a
desaparecer.
Hoy por primera vez la
gente es más igual que
distinta.
GenZ: la primera
generación global
z
z
Arena Media @2015 | Madrid: Marques de Riscal 11 | Barcelona: Av. Diagonal 640 | Twitter: @arena_es | www.arenamedia.es
@mcielak
GenZ: la primera
generación concienciada
z Preocupada por el
impacto del hombre
sobre el planeta.
z Intenta cambiar el
mundo , quiere jugar
un papel en el
cambio
z Espera constante
innovación
Arena Media @2015 | Madrid: Marques de Riscal 11 | Barcelona: Av. Diagonal 640 | Twitter: @arena_es | www.arenamedia.es
@mcielak
GenZ: la
primera
generación que
ve el valor de
una marca
z Relación contruída
sobre un interés
mutuo y de confianza.
z Generación de
consumidores más
inteligentes que la de
sus padres en la misma
edad.
z R elación entre iguales,
y esperan que las
marcas les traten
acorde a este deseo.Arena Media @2015 | Madrid: Marques de Riscal 11 | Barcelona: Av. Diagonal 640 | Twitter: @arena_es | www.arenamedia.es
@mcielak
GenZ: la primera
z
z
Un 46% están conectados más de 10 horas al
día.
Un 76% su experiencia con la tecnología les
ayudará a conseguir sus objetivos.
z Un 66% la tecnología les hace sentir que
nada es imposible.Arena Media @2015 | Madrid: Marques de Riscal 11 | Barcelona: Av. Diagonal 640 | Twitter: @arena_es | www.arenamedia.es
@mcielak
z 54% declara visitar
Youtube múltiples veces
al día.
z Crecimiento de Instagram
y en redes más
consolidadas foco
importante en la
compartición de video.
z Transferencia del amor
por la televisión hacia
otras plataformas.
Arena Media @2015 | Madrid: Marques de Riscal 11 | Barcelona: Av. Diagonal 640 | Twitter: @arena_es | www.arenamedia.es
GenZ: la primera
generación
visual
@mcielak
z Unicamente Facebook o
Twitter, NO es una opción
z Diferentes plataformas
requieren aproximaciones
diferentes
z Reto: alcanzar al joven de la
forma y con el contenido más
adecuado posible.Arena Media @2015 | Madrid: Marques de Riscal 11 | Barcelona: Av. Diagonal 640 | Twitter: @arena_es | www.arenamedia.es
GenZ: la primera generación
multi, multi media
@mcielak
Arena Media @2015 | Madrid: Marques de Riscal 11 | Barcelona: Av. Diagonal 640 | Twitter: @arena_es | www.arenamedia.es
Quiénes son y porqué nos preocupan
“First ” generación
Cómo comunicar con ellos
@mcielak
Arena Media @2015 | Madrid: Marques de Riscal 11 | Barcelona: Av. Diagonal 640 | Twitter: @arena_es | www.arenamedia.es
1. Atrapando su atención rápidamente
2. La Visualizaciòn siempre ayuda
3. Mantener el elemento humano
4. Recuerda que tu audiencia tiene una audiencia
5. Comunicaciones r á pidas
@mcielak
Arena Media @2015 | Madrid: Marques de Riscal 11 | Barcelona: Av. Diagonal 640 | Twitter: @arena_es | www.arenamedia.es
Recuerda, ellos nos están vigilando,
investigando. Honestidad, claridad y
credibilidad son los pilares de la
comunicación hacia esta Generación Z
@mcielak 2
Meet “Generation Z , ” los menores de 18
Nos hemos estado enfocando por más de
10 años en los Millenials
Pero los Gen Z son muy distintos a los
Millennials
Esto es lo que veo y pienso que debemos
Hacer, ¡Cuanto antes!
@mcielak 3
@mcielak
Nuevos bebés diarios
Viene el Tsunami
4
Source: U.S. Census Bureau, 2012 (via Mintel 2014)
Gen Z
( <19 )
25.9%
Millennials
( 20-37 )
24.5%
Swing
( 69+ )
10.5%
Baby Boomers
( 50-68 )
23.6%
Gen X
( 38-49 )
15.4%
361,000nenuevos
Mas del 25% de los
Americanos son Z
@mcielak 5
84%
74%
73%
69%
65%
60%
55%
52%
32%
29%
Toys
Apparel
The week’s dinner menu
Entertainment
Family vacation
Home furnishing
Family cars
TV
Cell/mobile
Computer
Influencian las compras del hogar
poe Gen Z child is
influential when purchasing the following
Source: JWT Intelligence 2012
@mcielak 6
Tienen mas ingreso disponible
Gen Z porque reciben su semana
Casi por un total de
$44 billion USD al año
Source: Mintel 2013 “Activities of kids and teens.”
@mcielak
Les encanta comprar, y mucho es online
7
Toys
Online games
Offline games
Books
Electronics
Music
Fashion accessories
Shoes
Movies
Sports equipment
Beauty products
46%
54%
53%
47%
44%
56%
47%
53%
47%
53%
50%
50%
43%
45%
57%
55%
53%
47%
40%
60%
49%
51%
Offline
Clothes
Online
45%
55%
Percentage of Gen Z who prefer shopping online vs. offline
Source: JWT Intelligence 2012
@mcielak 8
Source: Study called “High School Careers” by Millennial Branding and Internships.com via
entrepreneur.com
Les urge empezar a trabajar
55%
Presion parental para que
Empiecen a obtener experiencias
Laborarles en la Prepa
Parents of Gen Z los empujan a trabajar
Cuanto antes para que se vayan de casa
A vivir su independencia
4 d e 5cada Prepo se	cree
Mas fregón que sus
Papás
@mcielak
@mcielak
Gran madurez y mucho control
9
Teen Birth Rate
(per 1,000 women age 15-19)
72
60
40
20
1.3
89.1
80
60
40
29.4
1950 ’60 ’70 ’80 ’90 ’00 20101980 ’85 ’90 ’95 ’00 ’05 2010
Alcohol
Marijuana
Cigarettes
Cocaine
Use of Illicit Substances
(Among high school seniors)
25%of Gen Z teens say they
were in a physical fight in
the past year (down from
42% surveyed in 1991)
Source:			 Centers for Disease Control and Prevention via vox.com : WebMD (CDC Survey 2014)
10%of Gen Z teens say they
tried an e-cigarette in 2012
(a doubling in one year)
@mcielak
Social listening reveals that Gen Z are determined
to “make a difference” and “make an impact.”
Social entrepreneurship is one of the most popular
career choices.
Pretenden cambiar al mundo
10
Source: U.S. Department of Labor, 2013,
26%of 16-to-19 year-olds are
currently volunteering
@mcielak
Un ejemplo de lo que el milenial empezó
11
Name : Mark Zuckerberg
Fame Age: 20
Profession: Internet Entrepreneur
@mcielak
…y cómo la siguió una Gen Z…
12
Name: Adora Svitak
Fame Age: 16
Profession: Activist, author and
advocate for education
Su 2010 TED talk, “What Adults Can
Learn From Kids,” tiene mas de 3M
De views
Source: Adorasvitak.com
@mcielak 13
…y esta es la nueva norma de la Gen Z
Name : Logan Laplante
Fame Age: 13
Profession: Advocate for DIY education
His 2013 TED talk, “Hackschooling
Makes Me Happy,” has received over 5
million views.
Source: About.me/loganlaplante
@mcielak
¿cómo han llegado tan lejos?
14
@mcielak
¿La	GEN	Z	hará	que	la	realidad	virtual	
sea	la	próxima	gran	tecnología?
¿ó será	solo	que	la	Gen	Z	ve	la	realidad	
virtual	como	un	gadget	de	moda?
¿	o	será	la	realidad	virtual	como	el	
iPhone	de	esta	generación?
@mcielak
§
REALIDAD VIRTUAL: UNA APUESTA DE FUTURO
¿hay negocio?
@mcielak
REALIDAD VIRTUAL: UNA APUESTA DE FUTURO
@mcielak
§
§
§
COMO GENERAR UNA EV
ENTORNO ENVOLVENTE
INTERACCIÓN
DISPOSITIVO / SISTEMA
@mcielak
§
§
§
COMO GENERAR UNA EXPERIENCIA VIRTUAL
ENTORNO ENVOLVENTE
INTERACCIÓN
DISPOSITIVO / SISTEMA
@mcielak
NIVELES DE INTERACCIÓN
1. OBSERVACIÓN
2. NAVEGACIÓN LIMITADA
3. NAVEGACIÓN LIBRE
4. INTERACCIÓN CON EL ENTORNO
1. Objetos (luces, puertas, materiales…)
2. Puntos de información
3. Diálogo con personajes
4. Menús interactivos
@mcielak
¿DÓNDE ESTÁ EL NEGOCIO?
§ …
@mcielak
NO	SOLO	MARKETING
En Brasil ,
Hermes
Pradlni
desarrolla
contenido de
Realidad Virtual
que captura la
atención de los
niños cuando
@mcielak
Montaña
del
Cambio
1 2
El cambio siempre es duro e impone
@mcielak
Los cambios no solo tiene que ver con las
herramientas sino sobre todo con las personas
@mcielak
Realidad Aumentada RA
Es el término que se usa para definir una visión
directa o indirecta de un entorno físico
del mundo real , cuyos elementos se combinan
con elementos virtuales
para la creación de una realidad mixta en tiempo real.
@mcielak
@mcielak
@mcielak
@mcielak
@mcielak
@mcielak
@mcielak
@mcielak
@mcielak
GEN	Z,	¿cómo	desplazarán	a	los	
millenials?
• Algunas	aplicaciones	recientes	por	parte	de	las	
marcas:
•
•
•
https://www.youtube.com/watch?v=bRoqIU6K6kk (campañas	publicitarias)
https://www.youtube.com/watch?v=Go9rf9GmYpM&list=PL6BwAinBspEC_yFtghsi-
99Ej1OpVrjhi&index=3 (nuevos	paraderos)
https://www.youtube.com/watch?v=Fd0XPKtqEV8&index=6&list=PL6BwAinBspEC_
yFtghsi-99Ej1OpVrjhi (10	casos	de	éxito:	opcional)	
40
@mcielak 15
Source: Rutgers 2013, Annie E. Casey Foundation 2013
Gen Z were developing their personalities
and life skills in a socio-economic
environment marked by chaos, uncertainty,
volatility and complexity. Blockbusters like
The Hunger Games and Divergent depict
teens being slaughtered. No wonder Gen Z
developed coping mechanisms and a
certain resourcefulness.
73%of Americans were
personally affected by the
Great Recession
Porque están creciendo
después de	9/11
1 in 4
American children
are living in poverty
@mcielak
Porque las elecciones tradicionales,
ya no les sirven
16
SON TESTIGOS DEL
SUFRIMIENTO DE SUS
HERMANOS, AÚN EN
CASA, POR QUERER SER
DIFERENTES
30%of high school students
today are pushing out their
graduation date
Source: Report from Education week via The Atlantic
@mcielak
Su nuevo sistema educativo es 0 discriminatorio
Y 100% inclusivo
17
They were raised in an American
education system that focused on
mainstreaming and classroom diversity.
As a result, they are collaborative team
players where everyone is equal at
winning and losing.
@mcielak 18
Nature vs. Nurture: los Gen Z tienen infancias únicas
@mcielak@MCielak 19
Multiracial children
Modern families come in all
colors and sizes. Long-standing
views of race have been
challenged by culture: celebrities,
artists, politicians and athletes of
mixed heritage have changed
discourse, along with trans-racial
and international adoptions.
Source: Census: “The two or more races population: 2010 Census Brief”;
American Academy of Child and Adolescent Psychiatry
+400%increase in multiracial
marriages (Black and White) in
the last 30 years (with a
1,000% increase in Asian-
White marriages)
+50%
increase in the multiracial
youth population since 2000
(to 4.2 million)
@mcielak@MCielak 20
Mucha mayor diversidad
Research shows that multiracial children
tend to be high achievers with a strong
sense of self and adaptability to change.
-1.5%decrease in the caucasian
6-17 year-old population is
projected by 2018
+7.6%
projected increase in the
Hispanic teens population
over the next five years, the
fastest growing population in
the US
Source: Mintel “Activities of kids and teens” - US - Nov 2013
@mcielak 21
La muerte del género
Gender roles and norms are
blurring, which may make it harder
for Gen Z to find mates and
maintain households when they
become adults. Self-identity is
less constructed by gender than
for past generations.
@MCielak
Source: GoldieBlox.com
@mcielak
Nuevos estilos parentales
22
With studies showing the adverse effects of
helicopter parenting, parents of Gen Z have
been discouraged from mollycoddling. As a
result, Gen Z have been given more space
than Millennials, accessing answers and
inspiration on the Internet, and are more
self-directed.
Source: Census: “The two or more races population: 2010 Census Brief”
@MCielak
@mcielak
Viven con diversas generaciones, conviven!
23
Gen Z have been raised in larger, extended
households as retired grandparents have
moved in and Millennial siblings (Boomerang
Kids) have moved back home. As a result,
they are sharers and have greater affinity and
respect for the elderly. Gen Z share many of
the same values as the Great Generation.
@MCielak
Source: Census: “The two or more races population: 2010 Census Brief”
@mcielak 24
Son realmente DIFERENTES
@MCielak
@mcielak
They worry about the economy
25
80
60
40
20
0
What things
cost today
100
Cybercrime
Government
leadership
Crime in
your town
Your parents’
job security
Terrorism
The economy
Wars around
the world
Female Male
@MCielak
Source: JWT Intelligence, 2012
@mcielak
SON EMPRENDEDORES
Surrounded by DIY education and crowdsourcing,
these teens dream of self employment. They feel
pressured to gain professional experience at a very
early age. Low wage entry level Gen Z jobs lead to
competition with struggling Millennials, fueling
competitiveness.
26
Source: Millennial Branding and Internship.com, 2014, Mintel 2014
72%of high school students
want to start a business
someday (compared to
64% of college students)
61%
of high school students
want to be an entrepreneur
rather than an employee
(compared to 43% of college
students)
@MCielak
@mcielak 29
SU BIBLIOTECA SE LLAMA REDES SOCIALES
52%
of teens use YouTube or
other Social Media sites for a
typical research assignment
in school
@MCielak
Source: Pew Research, “How teens do research in the Digital world” 2012
@mcielak 30
Age (13-17) Age (8-12)
TV
Cell/mobile phone
Laptop computer
Desktop computer
iPod or other portable
music player
Gaming console
Handheld gaming
device
Tablet
E-reader
24%
25
23
17
16
13
11
4
5
17%
12%
4%
25
36
28
38
28
50
39
76
72
72
31%
33%
39%
57%
72%
FUNCIONAN	A	CINCO	PANTALLAS	
Percentage who use the following devices
multiple times per day
@MCielakSource: JWT Intelligence
@mcielak
MUCHO MENOR TIEMPO DE ATENCIÓN
31
Gen Z are the ultimate consumers of snack
media. They communicate in bite sizes.
Research studies suggest that their brains have
evolved to process more information at faster
speeds, and are cognitively more nimble to
handle bigger mental challenges. But, getting
and keeping their attention is challenging.
8 secis the average American
attention span
(down from 12 sec in 2000)
11%of children 4-17 years old
have been diagnosed with
ADHD (up from 7.8% in
2003)
@MCielak
Source: National Center for Biotechnology Information, U.S. National Library of Medicine, The Associated Press
@mcielak
Gen Z have always known how to zoom, pinch and
swipe. They have grown up with hi-def, surround-
sound, 3D and now 4D — 360 degree photography
and film is their normal. Ultra slow motion and hi-
speed video is their standard.
32
PIENSAN EN 4D, AR Y VR
2005is the year that Google
Maps launched with its
satellite and zooming
functions
@MCielak
@mcielak@MCielak
POCA CONCIENCIA SITUACIONAL
image source
33
Teachers say that Gen Z lack situational
awareness, oblivious to their
surroundings and unable to give
directions. Some speculate that Gen Z
have become overly reliant on their
devices.
Source: Pew Research, 2012
@mcielak 34
ODIAN SER ESPIADOS
As Social Media natives, attuned to NSA
surveillance issues, they are more
concerned about disabling their phone’s
geolocation than their privacy settings.
Gen Z are drawn to incognito media such
as Snapchat, Secret and Whisper.
25%of 13-17 year-olds left
Facebook in 2014
@MCielak
Source: Facebook Social Ads Platform (“Potential Reach”), 2013
@mcielak@MCielak
SE COMUNICAN MEJOR A SEÑAS
image source
35
Gen Z speak in emoticons and emojis.
Symbols and glyphs provide context
and create subtext so they can have
private conversations. Emoji alphabets
and icon “stickers” replace text with
pictures.
Source: Pew Research, 2012
@mcielak 36
SE COMUNICAN MÁS RÁPIDAMENTE
Gen Z are agile communicators:
speed of communication and
repartee garners cultural currency.
They’re accustomed to rapid-fire
banter and commentary. As a result,
Gen Z are not precise
communicators and leave a lot of
room for interpretation.
image source
68%of teachers think that
digital tools make students
more likely to take
shortcuts and not put effort
into their writing
46%
of teachers say digital tools
make students more likely
to “write too fast and be
careless”
@MCielak
Source: Pew Research, 2012
@mcielak 37
Twitter Facebook Instagram Tumblr Google+
27%
30%
26%
42%
33%
23%
12%
17%
23%
3% 4% 4%
6% 5%
3%
Fall 2012 Spring 2013 Fall 2013
SE COMUNICAN CON IMÁGENES
Percentage of Gen Z using social media
% share of respondents, select findings
@MCielak
Source: AFP News Report, via MarketingCharts 2013
@mcielak 38
EFÍMEROS Y RAROS
Gen Z are drawn to social media which
disintegrates and self-destructs. They
suffer from FOMO (fear of missing out)
more than Millennials, so being
culturally connected is critical.
@MCielak
@mcielak
MENOS TRICICLOS, MAS PC S
39
41%Of Gen Z spend >3 hours
per day on their computers
for non-schoolwork-related
purposes (compared to
22% a decade ago)
@MCielak
Source: WebMD (CDC Survey 2014)
@mcielak 40
81%of online teens use some
kind of Social Media
26%
of Gen Z would need to fly
to visit most of their social
network friends
@MCielakSource: JWT Intelligence and Pew Research center
@mcielak
HIPERCONCIENCIA DE SU IMPACTO EN
EL MEDIO AMBIENTE
41
80%know about man’s impact
on the planet
78%
are concerned about world
hunger
9 of 10continue to feel optimistic
about their own future
77%
are concerned about
children around the world
dying of preventable
disease
7 of 10feel optimistic about the
future of the environment
76%
are concerned about man’s
impact on the planet
@MCielak
Source: Unilever Project Sunlights How Children Inspire Sustainable Behavior in Adults, August 2013 ; JWT Intelligence
@mcielak
HACEN live-stream Y co-create
Gen Z gravitate to live-streaming
media, such as Twitch and Ustream.
Two-way live-streaming and video-
conferences (think: FaceTime and
Skype) are their preferred ways to
communicate.
43
#1live-streaming platform in
the world is Twitch, which
features live video
gameplay, news and chat
@MCielak
Source: JWT Inteligence
@mcielak 45
PERO SON MÁS OBESOS
Teen obesity has nearly tripled from
1971-2010, now stabilized at around 18.4%
Teenage boys are more likely than girls to be obese (18.6% vs. 15%)
@MCielakSource: Centers For Disease Control And Prevention, 2013 (via Mintel 2014). Percentage
of obesity among high school students, by state, for selected year 2003 and 2011
@mcielak 46
PERO LA COMIDA ES EL NUEVO VICIO
A Different Set of Vices
Are having less sex (but more un-protected sex)
Are more obese
Are recycling and up-cycling
Are more sedentary
Are a happy lot
Are focused on sharing
Are self-confident
LUST
GLUTTONY
GREED
SLOTH
WRATH
ENVY
PRIDE
Source: Mintel 2014, Centers for Disease Control and Prevention 2014
@MCielak
@mcielak 47
@MCielak
¿CÓMO CONECTO CON ELLOS
ENTONCES, &%&//$$&$/$???
@mcielak 48
Don’t treat them like Millennials
Gen Z
Tech Innate: 5 Screens
Think in 4D
Judiciously Share )
Active Volunteers
Blended (race & gender)
Togetherness
Mature
Communicate with Images
Make Stuff
Have Humility
Future Focused
Realists
Want to Work for Success
Collective Conscious
Millennials
Tech Savvy: 2 Screens
Think in 3D
Radical Transparency: Share All
Slacktivists
Multi-cultural
Tolerance
Immature
Communicate with Text
Share Stuff
Have Low Confidence
Now Focused
Optimists
Want to be Discovered
Team Orientation
@MCielak
@mcielak@MCielak
49
Don’t treat them like Millennials
Very Different Experiences and References
Homosexuality is no
longer considered
a disease
The DVD, an optical disc
computer storage media
format is announced
Instant messaging, a
type of online chat, is
released by Microsoft
Mobile phones with
the ability to send
text messages
Portable media player
EL MATRIMONIO MIXTO
SE VUELVE LEGAL
The video-sharing
website Youtube is
launched
Snapchat, a photo
messaging app
is introduced
Smartphones with a
multi-touch interface
Commercial music
streaming services
Gen Z Millennials
Politics
Media
Communication
Telecommunications
Music
@mcielak 50
Checklist PARA CONECTAR CON LA
Gen Z
1. VÉLOS COMO DIVERSOS (ethnically, sexually, fashionably)
2. HABLALES CON IMÁGENES: emojis, symbols, pictures, videos
3. SE COMUNICAN EN SNACKS “snackable content”
4. EVITA EL GUGUDADA talk to them as adults, even about global topics
5. ASUME QUE TIENEN OPINION , influencing family decisions
6. SÍ HACEN COSAS, ME CAE!!!— or help Gen Z make stuff
7. EMPUJA SU ESPÍRITU EMPRENDEDOR
8. SÉ HUMILDE ANTE SU GRANDEZA
9. DÁLES EL CONTROL (IGUAL, YA LO TIENEN)
10. COLABORA CON ELLOS Y MOTÍVALOS A COLABORAR
@MCielak
@mcielak 51
11. CUÉNTALES
Checklist for connecting with Gen Z
TU HISTORIA A TRES PISTAS
12. Live stream
13. QUE TE GOOGLEEN!!!)
14. HÁBLALES DEL VALOR DE LAS COSAS (SÍ LO ENTIENDEN!!!)
15. DALES UNA CAUSA SOCIAL
16. HAZ TU HOGAR MÁS SOSTENIBLE
17. AYÚDALOS A OBTENER EXPERIENCIA (INROADS MODEL)
18. PRÓVÓCALOS MÁS (think: ephemeral, puzzles, surprises and games)
19. ALIMENTA SU CURIOSIDAD
20. DÁLES DE COMER!!!
@MCielak
@mcielak@MCielak
52
Economic
Disparity
Gender
Equality &
LGBT Rights
Malala
TECHNOLOGY
ISSUES
NEWS
Mixed Reality
Socialism &
Communism
3D Printing
& Doodling
School
Shootings
Total Solar
Eclipse
March 2015
Whisper
Common
Core
Education
Nationwide
YouTube
Stars
Drones
iPhone 6
Twitch
Wearables
Oculus Rift
Gen Z EN QUÉ ANDAN HOY EN DÍA?…
Global
Warming
Weather
Refugees
Cost of
Education
Loneliness
Brazil
&
The World Cup
Gaga in Space
2015
Girls in
STEM
Net Neutrality
Back to School
Elon Musk
Texting While
Driving
Tuna the Dog
Autonomous
Cars
Tuna the Dog
Avatar 2
2016
Star Wars
Episode VII
2015
MEDIA & CULTURE
Teenage
Mutant Ninja
Turtles
8/8
Hunger Games
Mockingjay
11/21
Teen Choice
Awards
8/10
Kids Choice
Awards
7/17
MTV VMAs
8/24
Tarzan
November
Earth to Echo
August
GEN Z
22 Jump Street
June

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Generation Z: The Next Generation

  • 1. @mcielak Arena Media @2015 | Madrid: Marques de Riscal 11 | Barcelona: Av. Diagonal 640 | Twitter: @arena_es | www.arenamedia.es Generation – Z The Next Generation Moisés Cielak, Ph.D. @mcielak
  • 2. @mcielak Acercamiento práctico al marketing digital InfluenciaDigital.com.mx
  • 3. @mcielak Por qué escogí este tema…. • Porque el nuevo marketing es una ciencia del acercamiento • Porque SEO SEM ADWORDS, FACEBOOK, etc. Son solo herramientas, • Las personas las hacen funcionar o perder el rumbo, • Porque estamos en el mundo para hacer negocios y la Generación Z es la que ya nos pide comunicarnos mejor • Porque en la academia, los profesores somos consultores y tú, amiga, amigo, eres el agente de cambio • Acompáñame 45 minutos a mostrarte mis mas recientes hallazgos sobre la GEN Z y sus amigos lejanos, los milennials
  • 4. @mcielak Arena Media @2015 | Madrid: Marques de Riscal 11 | Barcelona: Av. Diagonal 640 | Twitter: @arena_es www.arenamedia.es Quiénes son y porqué nos preocupan “ F irst ” generación Cómo comunicar con ellos
  • 5. @mcielak Arena Media @2015 | Madrid: Marques de Riscal 11 | Barcelona: Av. Diagonal 640 | Twitter: @arena_es | www.arenamedia.es Generation Z: quiénes son Generación siguiente a los Millenials. No hay acuerdo sobre las fechas que engloba esta generación, pero está aceptado que comienza con los nacidos a mitad de los 90’s y finaliza en torno al 2010.
  • 6. @mcielak Arena Media @2015 | Madrid: Marques de Riscal 11 | Barcelona: Av. Diagonal 640 | Twitter: @arena_es | www.arenamedia.es Generation Z: quiénes son Eventos sociales y económicos ocurridos durante la edad de crecimiento así como por la velocidad con la que estos cambios ocurren marcan la actitud de las generaciones (Karl Mannhein, el primero en hablar del concepto “ generación ” ya en los años 20s)
  • 7. @mcielak Arena Media @2015 | Madrid: Marques de Riscal 11 | Barcelona: Av. Diagonal 640 | Twitter: @arena_es | www.arenamedia.es Generation Z: porqué nos preocupan Necesario hacer una adaptación del Marketing a la misma. Incrementar la efectividad de las acciones de marketing en términos de contenido, tono y medios.
  • 8. @mcielak Arena Media @2015 | Madrid: Marques de Riscal 11 | Barcelona: Av. Diagonal 640 | Twitter: @arena_es | www.arenamedia.es Nuestros hijos seguirán manteniendo la habilidad del ser humano de hablar, menos, pero hablarán
  • 9. @mcielak Arena Media @2015 | Madrid: Marques de Riscal 11 | Barcelona: Av. Diagonal 640 | Twitter: @arena_es | www.arenamedia.es Quiénes son y porqué nos preocupan “ F irst ” generación Cómo comunicar con ellos
  • 10. @mcielak marcas Arena Media @2015 | Madrid: Marques de Riscal 11 | Barcelona: Av. Diagonal 640 | Twitter: @arena_es | www.arenamedia.es El ritmo de cambio que ha rodeado a la Generación Z le ha hecho desarrollar unas características que los describe como “Firsts” Global Conciencia da Visual Valora las Conectada Multi, Multi-media
  • 11. @mcielak Mismos referentes. Diferencias geográficas entre personas de edad similar están empezando a desaparecer. Hoy por primera vez la gente es más igual que distinta. GenZ: la primera generación global z z Arena Media @2015 | Madrid: Marques de Riscal 11 | Barcelona: Av. Diagonal 640 | Twitter: @arena_es | www.arenamedia.es
  • 12. @mcielak GenZ: la primera generación concienciada z Preocupada por el impacto del hombre sobre el planeta. z Intenta cambiar el mundo , quiere jugar un papel en el cambio z Espera constante innovación Arena Media @2015 | Madrid: Marques de Riscal 11 | Barcelona: Av. Diagonal 640 | Twitter: @arena_es | www.arenamedia.es
  • 13. @mcielak GenZ: la primera generación que ve el valor de una marca z Relación contruída sobre un interés mutuo y de confianza. z Generación de consumidores más inteligentes que la de sus padres en la misma edad. z R elación entre iguales, y esperan que las marcas les traten acorde a este deseo.Arena Media @2015 | Madrid: Marques de Riscal 11 | Barcelona: Av. Diagonal 640 | Twitter: @arena_es | www.arenamedia.es
  • 14. @mcielak GenZ: la primera z z Un 46% están conectados más de 10 horas al día. Un 76% su experiencia con la tecnología les ayudará a conseguir sus objetivos. z Un 66% la tecnología les hace sentir que nada es imposible.Arena Media @2015 | Madrid: Marques de Riscal 11 | Barcelona: Av. Diagonal 640 | Twitter: @arena_es | www.arenamedia.es
  • 15. @mcielak z 54% declara visitar Youtube múltiples veces al día. z Crecimiento de Instagram y en redes más consolidadas foco importante en la compartición de video. z Transferencia del amor por la televisión hacia otras plataformas. Arena Media @2015 | Madrid: Marques de Riscal 11 | Barcelona: Av. Diagonal 640 | Twitter: @arena_es | www.arenamedia.es GenZ: la primera generación visual
  • 16. @mcielak z Unicamente Facebook o Twitter, NO es una opción z Diferentes plataformas requieren aproximaciones diferentes z Reto: alcanzar al joven de la forma y con el contenido más adecuado posible.Arena Media @2015 | Madrid: Marques de Riscal 11 | Barcelona: Av. Diagonal 640 | Twitter: @arena_es | www.arenamedia.es GenZ: la primera generación multi, multi media
  • 17. @mcielak Arena Media @2015 | Madrid: Marques de Riscal 11 | Barcelona: Av. Diagonal 640 | Twitter: @arena_es | www.arenamedia.es Quiénes son y porqué nos preocupan “First ” generación Cómo comunicar con ellos
  • 18. @mcielak Arena Media @2015 | Madrid: Marques de Riscal 11 | Barcelona: Av. Diagonal 640 | Twitter: @arena_es | www.arenamedia.es 1. Atrapando su atención rápidamente 2. La Visualizaciòn siempre ayuda 3. Mantener el elemento humano 4. Recuerda que tu audiencia tiene una audiencia 5. Comunicaciones r á pidas
  • 19. @mcielak Arena Media @2015 | Madrid: Marques de Riscal 11 | Barcelona: Av. Diagonal 640 | Twitter: @arena_es | www.arenamedia.es Recuerda, ellos nos están vigilando, investigando. Honestidad, claridad y credibilidad son los pilares de la comunicación hacia esta Generación Z
  • 20. @mcielak 2 Meet “Generation Z , ” los menores de 18 Nos hemos estado enfocando por más de 10 años en los Millenials Pero los Gen Z son muy distintos a los Millennials Esto es lo que veo y pienso que debemos Hacer, ¡Cuanto antes!
  • 22. @mcielak Nuevos bebés diarios Viene el Tsunami 4 Source: U.S. Census Bureau, 2012 (via Mintel 2014) Gen Z ( <19 ) 25.9% Millennials ( 20-37 ) 24.5% Swing ( 69+ ) 10.5% Baby Boomers ( 50-68 ) 23.6% Gen X ( 38-49 ) 15.4% 361,000nenuevos Mas del 25% de los Americanos son Z
  • 23. @mcielak 5 84% 74% 73% 69% 65% 60% 55% 52% 32% 29% Toys Apparel The week’s dinner menu Entertainment Family vacation Home furnishing Family cars TV Cell/mobile Computer Influencian las compras del hogar poe Gen Z child is influential when purchasing the following Source: JWT Intelligence 2012
  • 24. @mcielak 6 Tienen mas ingreso disponible Gen Z porque reciben su semana Casi por un total de $44 billion USD al año Source: Mintel 2013 “Activities of kids and teens.”
  • 25. @mcielak Les encanta comprar, y mucho es online 7 Toys Online games Offline games Books Electronics Music Fashion accessories Shoes Movies Sports equipment Beauty products 46% 54% 53% 47% 44% 56% 47% 53% 47% 53% 50% 50% 43% 45% 57% 55% 53% 47% 40% 60% 49% 51% Offline Clothes Online 45% 55% Percentage of Gen Z who prefer shopping online vs. offline Source: JWT Intelligence 2012
  • 26. @mcielak 8 Source: Study called “High School Careers” by Millennial Branding and Internships.com via entrepreneur.com Les urge empezar a trabajar 55% Presion parental para que Empiecen a obtener experiencias Laborarles en la Prepa Parents of Gen Z los empujan a trabajar Cuanto antes para que se vayan de casa A vivir su independencia 4 d e 5cada Prepo se cree Mas fregón que sus Papás
  • 28. @mcielak Gran madurez y mucho control 9 Teen Birth Rate (per 1,000 women age 15-19) 72 60 40 20 1.3 89.1 80 60 40 29.4 1950 ’60 ’70 ’80 ’90 ’00 20101980 ’85 ’90 ’95 ’00 ’05 2010 Alcohol Marijuana Cigarettes Cocaine Use of Illicit Substances (Among high school seniors) 25%of Gen Z teens say they were in a physical fight in the past year (down from 42% surveyed in 1991) Source: Centers for Disease Control and Prevention via vox.com : WebMD (CDC Survey 2014) 10%of Gen Z teens say they tried an e-cigarette in 2012 (a doubling in one year)
  • 29. @mcielak Social listening reveals that Gen Z are determined to “make a difference” and “make an impact.” Social entrepreneurship is one of the most popular career choices. Pretenden cambiar al mundo 10 Source: U.S. Department of Labor, 2013, 26%of 16-to-19 year-olds are currently volunteering
  • 30. @mcielak Un ejemplo de lo que el milenial empezó 11 Name : Mark Zuckerberg Fame Age: 20 Profession: Internet Entrepreneur
  • 31. @mcielak …y cómo la siguió una Gen Z… 12 Name: Adora Svitak Fame Age: 16 Profession: Activist, author and advocate for education Su 2010 TED talk, “What Adults Can Learn From Kids,” tiene mas de 3M De views Source: Adorasvitak.com
  • 32. @mcielak 13 …y esta es la nueva norma de la Gen Z Name : Logan Laplante Fame Age: 13 Profession: Advocate for DIY education His 2013 TED talk, “Hackschooling Makes Me Happy,” has received over 5 million views. Source: About.me/loganlaplante
  • 35. @mcielak § REALIDAD VIRTUAL: UNA APUESTA DE FUTURO ¿hay negocio?
  • 36. @mcielak REALIDAD VIRTUAL: UNA APUESTA DE FUTURO
  • 37. @mcielak § § § COMO GENERAR UNA EV ENTORNO ENVOLVENTE INTERACCIÓN DISPOSITIVO / SISTEMA
  • 38. @mcielak § § § COMO GENERAR UNA EXPERIENCIA VIRTUAL ENTORNO ENVOLVENTE INTERACCIÓN DISPOSITIVO / SISTEMA
  • 39. @mcielak NIVELES DE INTERACCIÓN 1. OBSERVACIÓN 2. NAVEGACIÓN LIMITADA 3. NAVEGACIÓN LIBRE 4. INTERACCIÓN CON EL ENTORNO 1. Objetos (luces, puertas, materiales…) 2. Puntos de información 3. Diálogo con personajes 4. Menús interactivos
  • 40. @mcielak ¿DÓNDE ESTÁ EL NEGOCIO? § …
  • 41. @mcielak NO SOLO MARKETING En Brasil , Hermes Pradlni desarrolla contenido de Realidad Virtual que captura la atención de los niños cuando
  • 42. @mcielak Montaña del Cambio 1 2 El cambio siempre es duro e impone
  • 43. @mcielak Los cambios no solo tiene que ver con las herramientas sino sobre todo con las personas
  • 44. @mcielak Realidad Aumentada RA Es el término que se usa para definir una visión directa o indirecta de un entorno físico del mundo real , cuyos elementos se combinan con elementos virtuales para la creación de una realidad mixta en tiempo real.
  • 54. @mcielak 15 Source: Rutgers 2013, Annie E. Casey Foundation 2013 Gen Z were developing their personalities and life skills in a socio-economic environment marked by chaos, uncertainty, volatility and complexity. Blockbusters like The Hunger Games and Divergent depict teens being slaughtered. No wonder Gen Z developed coping mechanisms and a certain resourcefulness. 73%of Americans were personally affected by the Great Recession Porque están creciendo después de 9/11 1 in 4 American children are living in poverty
  • 55. @mcielak Porque las elecciones tradicionales, ya no les sirven 16 SON TESTIGOS DEL SUFRIMIENTO DE SUS HERMANOS, AÚN EN CASA, POR QUERER SER DIFERENTES 30%of high school students today are pushing out their graduation date Source: Report from Education week via The Atlantic
  • 56. @mcielak Su nuevo sistema educativo es 0 discriminatorio Y 100% inclusivo 17 They were raised in an American education system that focused on mainstreaming and classroom diversity. As a result, they are collaborative team players where everyone is equal at winning and losing.
  • 57. @mcielak 18 Nature vs. Nurture: los Gen Z tienen infancias únicas
  • 58. @mcielak@MCielak 19 Multiracial children Modern families come in all colors and sizes. Long-standing views of race have been challenged by culture: celebrities, artists, politicians and athletes of mixed heritage have changed discourse, along with trans-racial and international adoptions. Source: Census: “The two or more races population: 2010 Census Brief”; American Academy of Child and Adolescent Psychiatry +400%increase in multiracial marriages (Black and White) in the last 30 years (with a 1,000% increase in Asian- White marriages) +50% increase in the multiracial youth population since 2000 (to 4.2 million)
  • 59. @mcielak@MCielak 20 Mucha mayor diversidad Research shows that multiracial children tend to be high achievers with a strong sense of self and adaptability to change. -1.5%decrease in the caucasian 6-17 year-old population is projected by 2018 +7.6% projected increase in the Hispanic teens population over the next five years, the fastest growing population in the US Source: Mintel “Activities of kids and teens” - US - Nov 2013
  • 60. @mcielak 21 La muerte del género Gender roles and norms are blurring, which may make it harder for Gen Z to find mates and maintain households when they become adults. Self-identity is less constructed by gender than for past generations. @MCielak Source: GoldieBlox.com
  • 61. @mcielak Nuevos estilos parentales 22 With studies showing the adverse effects of helicopter parenting, parents of Gen Z have been discouraged from mollycoddling. As a result, Gen Z have been given more space than Millennials, accessing answers and inspiration on the Internet, and are more self-directed. Source: Census: “The two or more races population: 2010 Census Brief” @MCielak
  • 62. @mcielak Viven con diversas generaciones, conviven! 23 Gen Z have been raised in larger, extended households as retired grandparents have moved in and Millennial siblings (Boomerang Kids) have moved back home. As a result, they are sharers and have greater affinity and respect for the elderly. Gen Z share many of the same values as the Great Generation. @MCielak Source: Census: “The two or more races population: 2010 Census Brief”
  • 63. @mcielak 24 Son realmente DIFERENTES @MCielak
  • 64. @mcielak They worry about the economy 25 80 60 40 20 0 What things cost today 100 Cybercrime Government leadership Crime in your town Your parents’ job security Terrorism The economy Wars around the world Female Male @MCielak Source: JWT Intelligence, 2012
  • 65. @mcielak SON EMPRENDEDORES Surrounded by DIY education and crowdsourcing, these teens dream of self employment. They feel pressured to gain professional experience at a very early age. Low wage entry level Gen Z jobs lead to competition with struggling Millennials, fueling competitiveness. 26 Source: Millennial Branding and Internship.com, 2014, Mintel 2014 72%of high school students want to start a business someday (compared to 64% of college students) 61% of high school students want to be an entrepreneur rather than an employee (compared to 43% of college students) @MCielak
  • 66. @mcielak 29 SU BIBLIOTECA SE LLAMA REDES SOCIALES 52% of teens use YouTube or other Social Media sites for a typical research assignment in school @MCielak Source: Pew Research, “How teens do research in the Digital world” 2012
  • 67. @mcielak 30 Age (13-17) Age (8-12) TV Cell/mobile phone Laptop computer Desktop computer iPod or other portable music player Gaming console Handheld gaming device Tablet E-reader 24% 25 23 17 16 13 11 4 5 17% 12% 4% 25 36 28 38 28 50 39 76 72 72 31% 33% 39% 57% 72% FUNCIONAN A CINCO PANTALLAS Percentage who use the following devices multiple times per day @MCielakSource: JWT Intelligence
  • 68. @mcielak MUCHO MENOR TIEMPO DE ATENCIÓN 31 Gen Z are the ultimate consumers of snack media. They communicate in bite sizes. Research studies suggest that their brains have evolved to process more information at faster speeds, and are cognitively more nimble to handle bigger mental challenges. But, getting and keeping their attention is challenging. 8 secis the average American attention span (down from 12 sec in 2000) 11%of children 4-17 years old have been diagnosed with ADHD (up from 7.8% in 2003) @MCielak Source: National Center for Biotechnology Information, U.S. National Library of Medicine, The Associated Press
  • 69. @mcielak Gen Z have always known how to zoom, pinch and swipe. They have grown up with hi-def, surround- sound, 3D and now 4D — 360 degree photography and film is their normal. Ultra slow motion and hi- speed video is their standard. 32 PIENSAN EN 4D, AR Y VR 2005is the year that Google Maps launched with its satellite and zooming functions @MCielak
  • 70. @mcielak@MCielak POCA CONCIENCIA SITUACIONAL image source 33 Teachers say that Gen Z lack situational awareness, oblivious to their surroundings and unable to give directions. Some speculate that Gen Z have become overly reliant on their devices. Source: Pew Research, 2012
  • 71. @mcielak 34 ODIAN SER ESPIADOS As Social Media natives, attuned to NSA surveillance issues, they are more concerned about disabling their phone’s geolocation than their privacy settings. Gen Z are drawn to incognito media such as Snapchat, Secret and Whisper. 25%of 13-17 year-olds left Facebook in 2014 @MCielak Source: Facebook Social Ads Platform (“Potential Reach”), 2013
  • 72. @mcielak@MCielak SE COMUNICAN MEJOR A SEÑAS image source 35 Gen Z speak in emoticons and emojis. Symbols and glyphs provide context and create subtext so they can have private conversations. Emoji alphabets and icon “stickers” replace text with pictures. Source: Pew Research, 2012
  • 73. @mcielak 36 SE COMUNICAN MÁS RÁPIDAMENTE Gen Z are agile communicators: speed of communication and repartee garners cultural currency. They’re accustomed to rapid-fire banter and commentary. As a result, Gen Z are not precise communicators and leave a lot of room for interpretation. image source 68%of teachers think that digital tools make students more likely to take shortcuts and not put effort into their writing 46% of teachers say digital tools make students more likely to “write too fast and be careless” @MCielak Source: Pew Research, 2012
  • 74. @mcielak 37 Twitter Facebook Instagram Tumblr Google+ 27% 30% 26% 42% 33% 23% 12% 17% 23% 3% 4% 4% 6% 5% 3% Fall 2012 Spring 2013 Fall 2013 SE COMUNICAN CON IMÁGENES Percentage of Gen Z using social media % share of respondents, select findings @MCielak Source: AFP News Report, via MarketingCharts 2013
  • 75. @mcielak 38 EFÍMEROS Y RAROS Gen Z are drawn to social media which disintegrates and self-destructs. They suffer from FOMO (fear of missing out) more than Millennials, so being culturally connected is critical. @MCielak
  • 76. @mcielak MENOS TRICICLOS, MAS PC S 39 41%Of Gen Z spend >3 hours per day on their computers for non-schoolwork-related purposes (compared to 22% a decade ago) @MCielak Source: WebMD (CDC Survey 2014)
  • 77. @mcielak 40 81%of online teens use some kind of Social Media 26% of Gen Z would need to fly to visit most of their social network friends @MCielakSource: JWT Intelligence and Pew Research center
  • 78. @mcielak HIPERCONCIENCIA DE SU IMPACTO EN EL MEDIO AMBIENTE 41 80%know about man’s impact on the planet 78% are concerned about world hunger 9 of 10continue to feel optimistic about their own future 77% are concerned about children around the world dying of preventable disease 7 of 10feel optimistic about the future of the environment 76% are concerned about man’s impact on the planet @MCielak Source: Unilever Project Sunlights How Children Inspire Sustainable Behavior in Adults, August 2013 ; JWT Intelligence
  • 79. @mcielak HACEN live-stream Y co-create Gen Z gravitate to live-streaming media, such as Twitch and Ustream. Two-way live-streaming and video- conferences (think: FaceTime and Skype) are their preferred ways to communicate. 43 #1live-streaming platform in the world is Twitch, which features live video gameplay, news and chat @MCielak Source: JWT Inteligence
  • 80. @mcielak 45 PERO SON MÁS OBESOS Teen obesity has nearly tripled from 1971-2010, now stabilized at around 18.4% Teenage boys are more likely than girls to be obese (18.6% vs. 15%) @MCielakSource: Centers For Disease Control And Prevention, 2013 (via Mintel 2014). Percentage of obesity among high school students, by state, for selected year 2003 and 2011
  • 81. @mcielak 46 PERO LA COMIDA ES EL NUEVO VICIO A Different Set of Vices Are having less sex (but more un-protected sex) Are more obese Are recycling and up-cycling Are more sedentary Are a happy lot Are focused on sharing Are self-confident LUST GLUTTONY GREED SLOTH WRATH ENVY PRIDE Source: Mintel 2014, Centers for Disease Control and Prevention 2014 @MCielak
  • 82. @mcielak 47 @MCielak ¿CÓMO CONECTO CON ELLOS ENTONCES, &%&//$$&$/$???
  • 83. @mcielak 48 Don’t treat them like Millennials Gen Z Tech Innate: 5 Screens Think in 4D Judiciously Share ) Active Volunteers Blended (race & gender) Togetherness Mature Communicate with Images Make Stuff Have Humility Future Focused Realists Want to Work for Success Collective Conscious Millennials Tech Savvy: 2 Screens Think in 3D Radical Transparency: Share All Slacktivists Multi-cultural Tolerance Immature Communicate with Text Share Stuff Have Low Confidence Now Focused Optimists Want to be Discovered Team Orientation @MCielak
  • 84. @mcielak@MCielak 49 Don’t treat them like Millennials Very Different Experiences and References Homosexuality is no longer considered a disease The DVD, an optical disc computer storage media format is announced Instant messaging, a type of online chat, is released by Microsoft Mobile phones with the ability to send text messages Portable media player EL MATRIMONIO MIXTO SE VUELVE LEGAL The video-sharing website Youtube is launched Snapchat, a photo messaging app is introduced Smartphones with a multi-touch interface Commercial music streaming services Gen Z Millennials Politics Media Communication Telecommunications Music
  • 85. @mcielak 50 Checklist PARA CONECTAR CON LA Gen Z 1. VÉLOS COMO DIVERSOS (ethnically, sexually, fashionably) 2. HABLALES CON IMÁGENES: emojis, symbols, pictures, videos 3. SE COMUNICAN EN SNACKS “snackable content” 4. EVITA EL GUGUDADA talk to them as adults, even about global topics 5. ASUME QUE TIENEN OPINION , influencing family decisions 6. SÍ HACEN COSAS, ME CAE!!!— or help Gen Z make stuff 7. EMPUJA SU ESPÍRITU EMPRENDEDOR 8. SÉ HUMILDE ANTE SU GRANDEZA 9. DÁLES EL CONTROL (IGUAL, YA LO TIENEN) 10. COLABORA CON ELLOS Y MOTÍVALOS A COLABORAR @MCielak
  • 86. @mcielak 51 11. CUÉNTALES Checklist for connecting with Gen Z TU HISTORIA A TRES PISTAS 12. Live stream 13. QUE TE GOOGLEEN!!!) 14. HÁBLALES DEL VALOR DE LAS COSAS (SÍ LO ENTIENDEN!!!) 15. DALES UNA CAUSA SOCIAL 16. HAZ TU HOGAR MÁS SOSTENIBLE 17. AYÚDALOS A OBTENER EXPERIENCIA (INROADS MODEL) 18. PRÓVÓCALOS MÁS (think: ephemeral, puzzles, surprises and games) 19. ALIMENTA SU CURIOSIDAD 20. DÁLES DE COMER!!! @MCielak
  • 87. @mcielak@MCielak 52 Economic Disparity Gender Equality & LGBT Rights Malala TECHNOLOGY ISSUES NEWS Mixed Reality Socialism & Communism 3D Printing & Doodling School Shootings Total Solar Eclipse March 2015 Whisper Common Core Education Nationwide YouTube Stars Drones iPhone 6 Twitch Wearables Oculus Rift Gen Z EN QUÉ ANDAN HOY EN DÍA?… Global Warming Weather Refugees Cost of Education Loneliness Brazil & The World Cup Gaga in Space 2015 Girls in STEM Net Neutrality Back to School Elon Musk Texting While Driving Tuna the Dog Autonomous Cars Tuna the Dog Avatar 2 2016 Star Wars Episode VII 2015 MEDIA & CULTURE Teenage Mutant Ninja Turtles 8/8 Hunger Games Mockingjay 11/21 Teen Choice Awards 8/10 Kids Choice Awards 7/17 MTV VMAs 8/24 Tarzan November Earth to Echo August GEN Z 22 Jump Street June